Bob Ruth Ford

Terrible Customer Service, Lemon Car In Summer 2018 I purchased a 2006 Ford Taurus because the place was highly recommended by a family member. The car was a little more expensive than I In Summer 2018 I purchased a 2006 Ford Taurus because the place was highly recommended by a family member. The car was a little more expensive than I was looking for, but I was willing to pay more because they assured me that they had inspected it THAT WEEK. Higher price in exchange for no issues seemed like a fair deal to me. On cars this old, they will not supply any kind of warranty. Again, because I had been promised that it had just been inspected, I accepted this. Less than a month later, my car wouldn't start and was burning through oil and gas. Needs a new Mass Airflow Sensor. It was expensive to replace, and I wasn't happy about it. I called in and they told me that since I bought it without a warranty, it was my problem. I also noticed that the windshield wipers jumped and clearly had not been replaced anytime recently, and as soon as I drove off the lot, one of the back windows stopped opening. A few weeks after that, my exhaust system completely fell off. The catalytic converter needed replaced. I had to get my car towed. I called and complained and they said that they sell these without warranties because they "don't know what the driver will do" and "don't have a crystal ball" (essentially blaming me for a mechanical failure that almost certainly formed prior to my owning the car). Five days after replacing that, the check engine light came on, the car was shaking when idling, and it could barely accelerate. Turns out the last person who owned it replaced the ignition wire improperly and never removed the old one, causing the new one to be misplaced and melt. This certainly should have been seen during an inspection. I don't know anything about cars and once I looked into the engine myself I could tell that there wasn't supposed to be a cut wire just hanging out in there. Went to a new mechanic, got that fixed. Six days after that repair, my check engine light is on again. For anyone keeping track, that is: two major repairs, one minor repair, one worn out part, one mysteriously not working part, and an extra check engine light. I am not convinced they inspected the car at all, let alone as thoroughly as they claimed. And their salespeople (they don't have a customer service department as far as I can tell, because I just keep being transferred to sales) don't care. They got their sale, customer happiness and safety be darned. More

Amazing Customer Service!! We just purchased our third truck from Bob Ruth. From start to finish, Jeff Turner provided us with a 5 star experience!! Jeff is a pleasure to work We just purchased our third truck from Bob Ruth. From start to finish, Jeff Turner provided us with a 5 star experience!! Jeff is a pleasure to work with and he makes his customers feel like family. He makes sure that all of your questions are answered and never pressures you into anything. If you are looking for a new or used vehicle, you should check them out. We highly recommend Bob Ruth and love working with Jeff! More

Poor service department I took my 2015 Kia Soul (purchased here in 2016) for an oil change. I got the "works package" oil change, tire rotation, set tire pressure and top flu I took my 2015 Kia Soul (purchased here in 2016) for an oil change. I got the "works package" oil change, tire rotation, set tire pressure and top fluids. My appointment was for wed.7/18/18 @ 10:00 Am. I called at 3:00 PM Donna didn't know anything about progress of car. She came back on phone and said they hadn't started it yet. I asked why. She said they were understaffed and a tech would have to look at rattle in front of car and he was backed up. We didn't get car till next day 7/19/18. My suggestion they shouldn't over schedule. Only schedule what you can handle! More

Unhappy A lot of dealerships let you drive the car for a few days and if you don't like it you can bring it back. Bob Ruth Ford does not have this policy. A lot of dealerships let you drive the car for a few days and if you don't like it you can bring it back. Bob Ruth Ford does not have this policy. More

Buying Experience I bought a Ford Escape about three weeks ago. The price was fair, however, I feel the trade in value was low. I notified the dealer online and nobod I bought a Ford Escape about three weeks ago. The price was fair, however, I feel the trade in value was low. I notified the dealer online and nobody got back to me. This was after talking to the salesman about it. I also had a question about the registration and spoke to a sales manager named Kieth. He never got back to me. The registration came so I dropped it. They do offer two free oil changes and lifetime inspections. If it wasn't for the two issues, I would have been completely satisfied but now I am just ok with it. A great dealership would have better customer service. I just hope their service department is more customer oriented if I ever need service. More

Best dealership yet. This has been the best dealership I have ever dealt with. Brian C helped get us in to a reliable escape after our explorer died. He kept us in the loo This has been the best dealership I have ever dealt with. Brian C helped get us in to a reliable escape after our explorer died. He kept us in the loop from beginning to end. More

Best Experience I could have asked for! I have to admit, I knew through a friend that Bob Ruth Ford's was a good place to look, but I didn't expect it to be as great as it was! Not only was I have to admit, I knew through a friend that Bob Ruth Ford's was a good place to look, but I didn't expect it to be as great as it was! Not only was the sales person, Jeff Turner, super awesome, but he was actually genuine about his concerns for which car would be better for me. He was so nice, he even made sure that the car I bought got half a tank of gas in it before letting me take it off the lot for good. He even let me borrow his phone charger while we were there! Everyone we encountered was super helpful and nice and loved to laugh with us. I'm so happy with my experience there and with my new car. They made sure I understood everything completely which helped a lot since this was my first time getting a car through a car lot and getting my own loan without a cosigner, something that at the age of 20 would have given me a lot of anxiety to do had it not been how awesome they are and how comfortable they made me feel! Also, the process took a lot faster than I would have thought (Especially since I wasn't completely prepared to buy a car (meaning I didn't have proof of income on me, etc (Which they helped me figure out a way since I clock my hours online through a site))). We were there for only about 4 hours I think. Jeff was really happy that I was really happy. Just overall an amazing experience! More

Amazing Service After reading the reviews contained herein, i found it important to respond directly to those that are considering Bob Ruth Ford as a buying option. After reading the reviews contained herein, i found it important to respond directly to those that are considering Bob Ruth Ford as a buying option. Not only was my latest car buying experience amazing, but the past 3 transactions at Bob Ruth Ford have been memorable moments as well. Please dont listen to those reviews that are frustrated over having to run a credit prescreen in order to negotiate a purchase of a car or the one where the individual had to actually phyiscally exert effort to walk to see a car that couldn’t be pulled up because the place was packed with buyers! Remember, the team at Bob Ruth Ford is friendly, supportive and understanding that you are embarassed of a low credit score. Also, for those that had a long day and dont want to walk around a humongous lot with 100’s of car selections, they have golf carts to transport you around! So, before you shy away from this dealership as an viable option, GO experience it for yourself!!!!!! More

Worst experience of my life Worst car buying experience of my entire life!!! I went to 4 other dealerships before Bob Ruth, and I thought this was going to be the place to buy m Worst car buying experience of my entire life!!! I went to 4 other dealerships before Bob Ruth, and I thought this was going to be the place to buy my F150. I had the stock# of the truck I wanted to see and was ready to test drive. The dealer took me to his computer to pull it up and see where it was parked. We talked about the features I wanted and he asked if he could get some personal information. When he asked for my social security number I specifically told him I didn't want him to run my credit until the negotiations were over and he replied that it was just for time saving at the end of the process so we didn't have to get on the computer again. So I gave it to him thinking I would save time and let him know I'm serious (I know now this was my mistake - don't ever give your social out until the negotiation process is over). So I gave him the keys to my trade-in, which was supposed to be valued by the time we got back from the test drive, and we left. On the test-drive, he asked what other accessories I was interested in and I said a bed liner and cover would be nice, but gently asserted I wasn't interested in any of that until the truck price was negotiated. When we get back to the dealership, he said he was going to run some numbers while my car was being looked at because no one did that while we were gone. After 30 minutes of waiting a gentleman introduced himself to me and showed me quotes for a bed liner and cover, then the dealer said he would add those to the price. I was a little perturbed but gently said no thanks let's just negotiate as is. Another 30 minutes goes by when I get an alert on my phone that 3 inquiries have been made for my credit. It turns out Damien the manager ran my credit (which is excellent, I had nothing to hide) without my permission. The dealer comes back with a sheet of paper with an outrageous, hand-written monthly payment number on it, circles it and says smiling, "if this looks good to you, go ahead and just sign on the dotted line and I'll start the paperwork." There was no breakdown of price, terms of the loan, or value of the trade-in. I asked him what interest rate I got since they ran my credit without my permission, and he said he didn't even know and had to go check with the manager (came back at 8% - what a ripoff I ended up getting 4% elsewhere). I literally had steam coming out of my ears at this point. It took everything I had to keep calm and remove myself from the situation. Needless to say I walked out empty-handed and bought elsewhere. I've never been treated so horribly. This is the puppy mill of car dealerships. If you don't care what you are paying, love waiting well over an hour for something simple, and like to be treated poorly... go ahead and visit Bob Ruth. I would never recommend this place to anyone. More

Dishonesty I was totally disappointed when I arrived at the dealership for my so called appointment.. You said the car would be out front not only was that not I was totally disappointed when I arrived at the dealership for my so called appointment.. You said the car would be out front not only was that not true but I had to take a ride with a salesperson to go find the vehicle an if that wasnt bad enough the vehicle would not start.. As I told the salesman for all that to happen lead me to believe not to trust Bob Ruth Ford dealership now or in the future ... Very Disappointed!! More