Family owned and staffed. Perhaps the only... - tuffyrickabaugh
Family owned and staffed.
Perhaps the only trustworthy car dealer left in the US.
We first started using them for service 5 years ago after moving nearby and not knowing any trustworthy repair shops for our middle aged Fords. We were surprised by both the frankness, honestly, and respect for our money by the service office and service manager, the quality of the service & guys in the garage, and the fact we never felt violated after we saw and paid the bill.
It’s not always perfect the first time but cars are complicated today so I cannot blame them 100%. There are a few seemingly simple repairs they don’t do, like alignments. But otherwise our cars go there first and only elsewhere if parts or a repair is not possible there.
Because of their service department we’ve bought 2 used Fords from them. The most recent purchase a low mile used SUV, originally purchased and serviced there, so we know could keep using them for service and know and that we can have them do any remaining warranty work and post warranty work too.
Their non-commissioned sales people are great - Low key, no pressure, very helpful. As a long-term customer negotiating a car price has always been a simple process and I cannot imagine for new customers it would be much of hassle. The only weakness is that since there are no per-car incentives, they may not suggest, or give you the gentle push necessary, to try something you may not have considered, that an overeager commissioned salespersons would. But I’d rather Stoner-Wade staff any day.
Stoner-Wade is the way a dealership should be run, perhaps the way dealers used to be run in that vague yesterday when the world seemed a better place.
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