Bob Ruth Ford
Dillsburg, PA
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My first impression was not good. After making an appointment to look at 5 trucks, I arrived to a crowded and busy dealership where nobody was available to help me. Finally, Joe came to help but h appointment to look at 5 trucks, I arrived to a crowded and busy dealership where nobody was available to help me. Finally, Joe came to help but he could only find keys to 2 of the trucks. As we walked to the first truck He was getting a phone call from another salesperson and stopped momentarily to help another customer. I left and went to another dealership. The next night I went back after hours and emailed Joe. The next evening I arrived to pick up my truck and Joe was polishing it. Joe is awesome. Another great employee is Amy. Amy helped me with the paperwork. Two amazing people that made buying a vehicle a great experience. More
The whole process was quick and easy. Sales consultant, Anne Jones was prepared and very nice and pleasant. Complete no pressure which you don’t get at dealerships these days. Anne Jones was prepared and very nice and pleasant. Complete no pressure which you don’t get at dealerships these days. More
Great Purchase Experience! The Bob Ruth Ford Team worked great together and made our buying experience the best so far!! On that day, our purchase was an unexpected one. But the The Bob Ruth Ford Team worked great together and made our buying experience the best so far!! On that day, our purchase was an unexpected one. But the Bob Ruth Ford Team came through for us with a great deal on a used vehicle. Will definitely be buying from Bob Ruth Ford again! More
Good customer/service tech interaction Friendly service dept. easy to work with and explain my issues with my vehicle. Called me on the phone to explain upcoming steps to get my vehicle rep Friendly service dept. easy to work with and explain my issues with my vehicle. Called me on the phone to explain upcoming steps to get my vehicle repaired as fast and correct as possible. More
As Expected Had my vehicle (that I purchased from the Bob Ford team) serviced.last week. As always, the Bob Ruth Service team was prompt, courteous and efficient Had my vehicle (that I purchased from the Bob Ford team) serviced.last week. As always, the Bob Ruth Service team was prompt, courteous and efficient. I am especially pleased with the thoroughness of the vehicle review. It was a pleasant experience during rather difficult (i.e., COVID-19) circumstances. More
I always receive prompt professional service. Courteous explanation of service performed and any future issues that can be addressed pro actively. I returned to Bob Ruth for a second purchase because of gr explanation of service performed and any future issues that can be addressed pro actively. I returned to Bob Ruth for a second purchase because of great service. More
I am glad I bought my Ford from this dealership.Thanks I am glad I bought my Ford from this dealership. Thanks Gary Young everyone from sales to service is always helpful and friendly, couldn’t ask for I am glad I bought my Ford from this dealership. Thanks Gary Young everyone from sales to service is always helpful and friendly, couldn’t ask for more More
Kept me abreast of a difficult situation - kept to estimate Upon discovering a broken exhaust manifold I was quoted a price for the job along with the other work for my truck. The job took much longer (several Upon discovering a broken exhaust manifold I was quoted a price for the job along with the other work for my truck. The job took much longer (several days) but they kept to the estimated amount of the work. Each day I received an update on the progress. Nat is great to work with. More
We came in not realizing we should have made an appointment but Joe came out and took care of us in a pleasurable manner. Very happy with him and the staff at Bob Ruth Ford. Thanks appointment but Joe came out and took care of us in a pleasurable manner. Very happy with him and the staff at Bob Ruth Ford. Thanks More