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Bob Rohrman Toyota

Lafayette, IN

4.5
1,660 Reviews

3900 South Street

Lafayette, IN

47905

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1,660 Reviews of Bob Rohrman Toyota

July 15, 2022

I was very pleased with the service I received, my car started making a strange noise occasionally. Your service department found what it was and fixed it. Everyone was extremely nice and my car was ret More

by andtess75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz, Ben Streitmatter
Jul 16, 2022 -

Bob Rohrman Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again.

July 15, 2022

Service staff was friendly and helpful. They notified me of warranty service requiring repair and quickly scheduled. Will use BOb Rohrman Toyota for all my future service needs. More

by craig.kelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz, Larry Thompson, Sonya Johnson
Jul 16, 2022 -

Bob Rohrman Toyota responded

Craig, It's great to hear that our service was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman Toyota!

July 14, 2022

I drove from Orland Park Illinois to buy the car I am now driving and the staff was very friendly and made making the purchase effortless More

by PLYNCH1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEDADIAH SEKUTERA, Travis Thayer, Randy Zellers
Jul 14, 2022 -

Bob Rohrman Toyota responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bob Rohrman Toyota!

July 14, 2022

It is great, fast and friendly service. Nice waiting area and clean bathroom.I have never had a problem More

by Bsalpha1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz
Jul 16, 2022 -

Bob Rohrman Toyota responded

Thank you for choosing Bob Rohrman Toyota, your feedback and rating mean a lot to us. We're glad Mason was able to help, and we hope to see you again!

July 12, 2022

Friendly and accommodating. I was furnished a courtesy vehicle while recalls were corrected. The staff was very helpful as this was my first experience with the Rohrman Group. More

by joseph.kidwell
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mason Schutz
Jul 12, 2022 -

Bob Rohrman Toyota responded

Joseph, thank you for sharing your thoughts about your experience with Bob Rohrman Toyota. We appreciate your business and hope to see you again soon!

July 10, 2022

They are always friendly and ready to help. Every time I am there for the oil changes and normal inspections, they keep me updated on how things are going. And when the machinery was down, th More

by MYFAMILY1_47909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz, Ben Streitmatter
Jul 11, 2022 -

Bob Rohrman Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman Toyota. Please don't hesitate to reach out if you need anything else.

July 09, 2022

Larry was great and helped me feel comfortable with the whole process. Also a thank you to Drew for making the deal with me. More

by Makayla Wagner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Rainford, Stone Dalton, Drew Vance, Robert (Hanjin) Kim
Jul 11, 2022 -

Bob Rohrman Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Toyota.

July 09, 2022

We have always had good care here and no problems and we have 3 Toyota vehicles that we take there for service. More

by WebsterDL03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz, Larry Thompson, Ben Streitmatter
Jul 11, 2022 -

Bob Rohrman Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman Toyota, we look forward to having you as one of our valued customers for many more years to come!

July 09, 2022

My car smoking and jumping sign on dash read check dealer so I called made an appointment they failed to tell me it would be $70 til after the fact and they said it was ok and the message would go away but i More

by natalie_renae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mason Schutz, Larry Thompson, Ben Streitmatter
Jul 14, 2022 -

Bob Rohrman Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Natalie, we'd love to address your concerns in detail.

July 09, 2022

Easy to schedule service online. Staff is attentive to my needs and is friendly. Service is prompt. More

by RICHANDLINDAWELLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Streitmatter
Jul 11, 2022 -

Bob Rohrman Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Toyota.

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