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Bob Rohrman Toyota

Lafayette, IN

4.5
1,660 Reviews

3900 South Street

Lafayette, IN

47905

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1,660 Reviews of Bob Rohrman Toyota

September 24, 2022

Christopher was very nice and helpful. He seemed quite knowledgeable about the vehicle we were interested in. He was friendly and answered our questions. We're excited about purchasing More

by sewsonice
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristopher Lopez
Sep 25, 2022 -

Bob Rohrman Toyota responded

Thank you for your very kind review. Christopher and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Toyota.

September 24, 2022

Bob Rohrman Toyota did an excellent job from start to finish. Presented me with options within my parameters, then did a great job of hiding me through buying a new vehicle with realistic expectations. E More

by NAMETRAP82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristopher Lopez, Travis Thayer
Sep 25, 2022 -

Bob Rohrman Toyota responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Toyota. Travis, Cristopher, and our team appreciate your business and hope to see you again soon!

September 23, 2022

They are knowledgeable about their business and their products. They are good at what they do. More

by ericsheely74
Recommend Dealer
Yes
Employees Worked With
Mason Schutz, Larry Thompson, Ben Streitmatter, Sonya Johnson
Sep 25, 2022 -

Bob Rohrman Toyota responded

Eric, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman Toyota, we look forward to having you as a valued customer for many years to come!

September 22, 2022

Extremely knowledgeable and friendly. They took care of all of the work professionally and as promised. More

by BOBEHLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz, Larry Thompson, Ben Streitmatter, Spencer Anderson, Sonya Johnson
Sep 25, 2022 -

Bob Rohrman Toyota responded

Bob, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 22, 2022

Fantastic service and the advisor was super professional and very thorough. I'm beyond thrilled with the service More

by Scott r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz
Sep 22, 2022 -

Scott r responded

Great service

September 17, 2022

Was to be a 45 min service, took 2 hrs and I wasn't acknowledged More

by rich_tackett2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sonya Johnson
Sep 19, 2022 -

Bob Rohrman Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to correct?

September 17, 2022

I did not get my multi point inspection sheet or my mileage sticker for my last visit. Your dealership has been on point on other visits. More

by amiller1167
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mason Schutz
Sep 17, 2022 -

Bob Rohrman Toyota responded

Thank you for choosing our dealership, your feedback and rating mean a lot to us. Please call us regarding your multi-point inspection sheet. We do hope to see you again!

September 17, 2022

This place is the worst place ever they over charge you and take money for things that do not need fixed. They brake more then they help More

by sc1698
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ZAC KINCH, Mason Schutz, Ben Streitmatter
Sep 19, 2022 -

Bob Rohrman Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards. Are you willing to share more? We can’t assist your poor experience without getting more specific details? We are sure we can correct the situation with more information. Thank you.

Sep 19, 2022 -

sc1698 responded

Everything I had a problem with was addressed when I had the problem. Just because you want to look good like you are trying does not mean it is happening. I had to have my bill corrected twice and then had a manager harassing me about paying it after it was paid. No apology for that either. Anyone that uses this place make sure you double check your bill to your quote. I would recommend using anywhere but here!

September 16, 2022

This dealership has its ups and downs. Very poor management overall. The finance guy straight up lied to me about several things - which I found out after I bought the car. Like come on?! More

by Misswalkerxo
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Kim - Zaria , Stone Dalton
Sep 19, 2022 -

Bob Rohrman Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned. We have an A+ rating with the BBB so I’m sure with more information we can correct your concerns.

September 16, 2022

Very professional and friendly service jobs were done on my 2003 Lexus rx300.. The job supervisor was very friendly and professional . More

by REGULEN
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz
Sep 17, 2022 -

Bob Rohrman Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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