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Bob Rohrman Toyota

Lafayette, IN

4.5
1,660 Reviews

3900 South Street

Lafayette, IN

47905

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1,660 Reviews of Bob Rohrman Toyota

February 11, 2023

no pressure -easy negotiations on my trade -no pressure on finance side !overall the best car buying experience I have ever had More

by KKSFAM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Austin, Drew Vance, Monte Gates
Feb 12, 2023 -

Bob Rohrman Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 10, 2023

It was a pleasure working with Larry and Drew to complete a fair deal. Timely communication and a straightforward transaction. More

by suttonmj84
Recommend Dealer
Yes
Employees Worked With
Larry Rainford, Drew Vance, Monte Gates
Feb 10, 2023 -

Bob Rohrman Toyota responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bob Rohrman Toyota!

February 10, 2023

The did an excellent work and answered all my questions. For Toyota services, it’s the place to go. More

by KQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Plantenga
Feb 10, 2023 -

Bob Rohrman Toyota responded

Thanks for sharing about your experience with Bob Rohrman Toyota. We appreciate your business and hope to see you again soon!

February 10, 2023

Well, my opinion was really good until I looked at my finance paperwork a few days after the deal was complete. Now, my opinion is extremely low. My interactions with Jedediah Sekutera and Stone Dalton w More

by RUBLE10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stone Dalton, JEDADIAH SEKUTERA, Mike Pilkington
Feb 13, 2023 -

Bob Rohrman Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 08, 2023

I am very frustrated because I came in for an oil change and it took 1 1/2 hours to get an oil change. I had an appointment for 10:30 and told them I needed to pick up my granddaughter at 12:00. I was told More

by LANCASTER221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Thompson, Kaden Price, Maddie Barton, Gabe Cary, Philip Dovolis, Logan Plantenga, Matthew Yero
Feb 08, 2023 -

Bob Rohrman Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 08, 2023

Second time for same issue but they figured it out and set me up with a loaner. More

by Petersrl76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaden Price
Feb 09, 2023 -

Bob Rohrman Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Toyota.

February 08, 2023

I can not believe the 5 STAR Service I received! They let me know the moment I pulled onto the drive they were going to give me excellent service and they did not disappoint! I received a video insp More

by SecretUnicorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Thompson, Kaden Price, Maddie Barton, Gabe Cary, Philip Dovolis, Logan Plantenga
Feb 09, 2023 -

Bob Rohrman Toyota responded

Thanks for sharing about your experience with Bob Rohrman Toyota. We appreciate your business and hope to see you again soon!

February 08, 2023

Friendly service! They were flexible in meeting me at times when I was available. They were also considerate of my needs and helped me choose the right car. More

by Andrew
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kylee Thompson, Travis Thayer, Mike Pilkington
Feb 09, 2023 -

Bob Rohrman Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Andrew, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

February 07, 2023

We have dealt with Chuck Austin through 5 Priuses. Chuck’s bottom line is “The deal either makes sense or it doesn’t.” Our service experience at Bob Rohrman Toyota has been top notch. All of our Prius More

by DLGUFFY
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Gentleman who has been with BRT longer than Chuck who negotiated the deal to get our 2022 Prius, whose office is a cubbyhole under the stairs somewhat like a Harry Potter closet. , Chuck Austin, Logan Plantenga, Monte Gates
Feb 07, 2023 -

Bob Rohrman Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Toyota. We truly appreciate your loyalty to us. We look forward to continuing to serve you for years to come.

February 07, 2023

they were pretty good but it took forever & i almost paid an extra $200 but luckily my brother told me that hey over charged More

by ZHENG.MANDY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
i can’t remember who but it was a man
Feb 08, 2023 -

Bob Rohrman Toyota responded

Thanks for sharing about your experience with Bob Rohrman Toyota. We apologize for the long wait and will share your comments with the team. We appreciate your business and hope to see you again!

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