Bob Moore INFINITI

I purchased a JX 35 on August 30 (date I brought the SUV home). I was told the roof cross bars I wanted for my car would be in on Tuesday 3 September. On Thursday 5 September I sent my sales person (Micha home). I was told the roof cross bars I wanted for my car would be in on Tuesday 3 September. On Thursday 5 September I sent my sales person (Michael Gipson) a text asking about the status of my roof cross bars. He texted back quote "They were on backorder but became available again yesterday. I had them order them, they should be in on Tuesday. My parts guy will call you when they’re in!" To me this mean stop pestering me. I have not heard from the sale guy (Michael) in person or over the phone since that day I drove the SUV off the lot. Today is Saturday September 21st I still have not heard from my sales guy or the parts department. He also told me he would stop by my house to see how I was enjoying the car and to see if I had any issues. I have not heard from him in person or over the phone since that day I drove the SUV off the lot. I asked about a manual for my car. For whatever reason one did not come with the car. Michael told me he was not sure what happened to my manual but he'll order me one. He'll let me know when it comes in. I have not heard from him in person or over the phone since that day I drove the SUV off the lot. I'm not pleased at all with the service after the sale. Bob Moore Infiniti took my money sent me on my way and said go away and stop pestering me. Since I wrote my original evaluation Bob Moore has made amends to my experience. They have completely satisfied my important issues. I do have an e-version of the manual. I was very pleased with Bob Moore’s response to my original evaluation. Once upper management was made aware of my issues they sprung into action to make my experience right. WOW I was impressed!!! I’m looking forward to years of service and satisfaction dealing with Bob Moore and my new Infinity JX 35!! More

Very helpful with the details of the car, motivated and Very helpful with the details of the car, motivated and knowledge of the compdetitors autos also helped. Friendly and concerned are very assuring t Very helpful with the details of the car, motivated and knowledge of the compdetitors autos also helped. Friendly and concerned are very assuring traits in completing a deal. Excellent More

Craig was great to work with and his ability to work around our busy schedules was something qwe will remember when we lease a car in the future. He's an asset to your company. around our busy schedules was something qwe will remember when we lease a car in the future. He's an asset to your company. More

The ease of this experience alone would bring me bake to this dealership over and over. Great crew up there! Felt so comfortable. They were fun but got business done. this dealership over and over. Great crew up there! Felt so comfortable. They were fun but got business done. More

I purchased my '08 G35X new from Bob Moore and had a great experience, so I went back for my next purchase, a 2013 Infinity FX. I received wonderful, courteous, service, and Michael was waiting at the great experience, so I went back for my next purchase, a 2013 Infinity FX. I received wonderful, courteous, service, and Michael was waiting at the door for me for my appointment. He was very competent and friendly. I made an offer based on the Edmunds TVM pricing for the FX and for my trade-in, and they accepted it. Everything was very smooth and professional. I will definitely be back if I am in the market for another Infinity! More

My only issue with the dealership is that the car wasnt cleaned out prior to my purchase. Interior was very dirty and could've been cleaned out better along with the windows. There was alot to be done to t cleaned out prior to my purchase. Interior was very dirty and could've been cleaned out better along with the windows. There was alot to be done to the interior once i arrived back home. More

The entire experience from beginning to end was great! AJ was most helpful and not pushy at all. Answered all my questions and got everything taken care of. Was ready to drive off the lot that afternoon AJ was most helpful and not pushy at all. Answered all my questions and got everything taken care of. Was ready to drive off the lot that afternoon. Was the best "auto trading "I have had. Thank you! More

My grandmother bought a new Infiniti from Bob Moore just last week and we (her flock of grandchildren) could not have been more pleased with the overall experience they provided. It ended up being a lengthy last week and we (her flock of grandchildren) could not have been more pleased with the overall experience they provided. It ended up being a lengthy process in the end, but that was only because they were sold (no pun intended) on making her the best offer on the particular car she wanted. She walked away with a great deal on a beautiful new car. I must also say that the Infiniti dealers were extremely accommodating and personable throughout the process. The gentleman helping my grandmother that day, Dylan West, did a wonderful job in making sure that all of her questions/concerns were considered. He was very very knowledgeable and honest in his responses, too. I would highly recommend asking for his personal expertise when visiting this dealership. Overall experience: Excellent. Job well done, Bob Moore Infiniti! More

Salesmen were very friendly and informative. Questions were answered in a timely Fashion and were very informative about the vehicle. Dealership was concerned about selling the vehicle and addressed our were answered in a timely Fashion and were very informative about the vehicle. Dealership was concerned about selling the vehicle and addressed our requests we presented them with. More

We really appreciate the courteous service we were given at Bob Moore Infiniti. We will definitely recommend Chad, Alex, and Nick to our friends. These gentlemen made us feel very comfortable and were very at Bob Moore Infiniti. We will definitely recommend Chad, Alex, and Nick to our friends. These gentlemen made us feel very comfortable and were very knowledgable about the car we purchased. More