Bob Moore INFINITI
Oklahoma City, OK
Filter Reviews by Keyword
By Type
Showing 348 reviews
Travelled to OK city to buy my Q50 This deal started as an internet deal, and finally after reading reviews, I went to the the dealership (I was concerned if I was waiting my time as it This deal started as an internet deal, and finally after reading reviews, I went to the the dealership (I was concerned if I was waiting my time as it was 100 miles from my home) where Darrell assisted me (they managed to find the exact car and color I was looking for) It all seemed to go really well, the price promised was the price I paid, So my experience was very positive More
Terrible customer service No one would call me back and answer any of my questions. It's like they did not care about doing their job, which is selling cars. I would never reco No one would call me back and answer any of my questions. It's like they did not care about doing their job, which is selling cars. I would never recommend this dealership to anyone. More
Worst luxury brand dealership I have ever experienced. My wife and I both love the Infiniti brand. We are on our third Infiniti since 2004. We purchased our first Infiniti from Bob Moore and the experienc My wife and I both love the Infiniti brand. We are on our third Infiniti since 2004. We purchased our first Infiniti from Bob Moore and the experience was fine. When we decided to purchase another new Infiniti in 2005 as a second car, the service and treatment from the Bob Moore sales department forced me to buy from Jackie Cooper in Tulsa. Just purchased another new Infiniti last year in 2014 and opted to deal with Jackie Cooper again due to the poor customer service at Bob Moore. Even worse than the sales experience at Bob Moore is the service department. I don't know what is going on at Bob Moore, but over the past 2 years, the service level has kept decreasing to the point that I don't think I will ever buy another Infiniti again. I have always taken my Infiniti's to the dealership for service since I want a Infiniti trained mechanic working on my vehicles. The Bob Moore service department typically did what I consider to be a good job until about 2 years ago. The last time I took my G35 to have the radio and A/C controls repaired, the service department tore up the dash. I called immediately after driving away and no answer. In fact, it wasn't until I left a harsh review via the Infiniti web survey that I received a call back. I was asked to bring my car to Bob Moore so the service department could look at the damage I was claiming. After review, they agreed they damaged my car and told me they would order the replacement parts and call me when the parts arrived. Did I receive a call? NO. I had to call back several times because of no answer at the dealership. Finally spoke with someone named Steve and told him my story. He told me Jeremy was no longer with Bob Moore. He also told me he would look into the replacement parts for my dash and call me back. Did I receive a call back? NO. So I finally scheduled an appointment after having to call the dealership all day until someone would pick up the phone. Dropped off my car this morning on the date of my scheduled appointment. Had to wait in my car for 15 minutes before anyone acknowledged I was there. Once someone finally did come to help me and I explained the situation, the service person told me that the damage could not have been caused by Bob Moore and that he would have to speak with the manager. I dropped my car off at 8am this morning. It is now 1:20pm and still no call to inform me what the manager had to say. Lastly, besides tearing up the interior of my G35, the repair Bob Moore made to my radio and A/C control until has rendered my satellite radio useless. Was told this morning that satellite radio issues was not a Bob Moore issue and I would have to call XM. That is not the answer I was expecting after paying Bob Moore $800 to fix the radio and A/C controls. Infiniti is a great brand and I would recommend the cars to anyone. Just not the Bob Moore dealership. Unfortunately, driving to Tulsa or Dallas for service does not fit into my family's busy schedule and since Bob Moore is the only Infiniti dealership in the OKC metro, I will probably never purchase another Infiniti. More
Great experience with Bob Moore I had a great experience with Chris Huggins at Bob Moore Infiniti. He was very helpful in purchasing my new car. Chris was very attentive as I was in I had a great experience with Chris Huggins at Bob Moore Infiniti. He was very helpful in purchasing my new car. Chris was very attentive as I was in a time crunch and helped me through the car buying process quickly and efficiently. More
AJ and C Johnson made it worth my wild. Thank you AJ was very helpful from very beginning. He did for me what he said he would.I didn't even want to purchase that day but he made me a deal I couldn't AJ was very helpful from very beginning. He did for me what he said he would.I didn't even want to purchase that day but he made me a deal I couldn't refuse More
New car purchase. I do not like my car but the people that I dealt with at Bob Moore was excellent. And this is the car I wanted but was disappointed with the drive and I do not like my car but the people that I dealt with at Bob Moore was excellent. And this is the car I wanted but was disappointed with the drive and ride. Nothing agains anyone at the dealer they were fantastic. Have swirl marks on my hood from washing I guess. More
Horrible service from Bob Moore Infinity I sold my Infinity G37 to Bob Moore Infinity and was told a check would be mailed to me in 5-7 days. Now a month later, still have not been paid for I sold my Infinity G37 to Bob Moore Infinity and was told a check would be mailed to me in 5-7 days. Now a month later, still have not been paid for the car and in addition I received a ticket in the mail due to somebody at Infinity driving the car and failing to pay at the toll. Multiple phone calls, and emails without a single response, not even from General Manager Jeremy. Bob Moore Infinity will never receive my business and I would recommend others to go elsewhere. They do not know the definition of customer service and once they have your vehicle you are left hanging at their discretion as to when you will get reimbursed. It has been one excuse after another but no resolution. More
Fabulous Service I purchased a car from AJ at Bob Moore Infiniti. From the first time I talked to him, AJ was extremely helpful. I would definitely recommend these g I purchased a car from AJ at Bob Moore Infiniti. From the first time I talked to him, AJ was extremely helpful. I would definitely recommend these guys. We are definitely happy with the car and extremely surprised & happy with the service. AJ went above and beyond to take care of us. Once again, fabulous service!!!! Thanks for everything! More
Danny and Charlene For the first time when buying a car, my wife and I received the most pleasant, caring sales staff to where our needs and wants were completely satisf For the first time when buying a car, my wife and I received the most pleasant, caring sales staff to where our needs and wants were completely satisfied! When it was time for financing, not once did we have the feeling we were being rushed or getting that double talk which many are in the habit of doing. It was the best buying experience we ever had. More
Franklin is so helpful. I had been looking for a car for several months and had not found anything that met all my requirements. I had several ,"must haves" due to having a s I had been looking for a car for several months and had not found anything that met all my requirements. I had several ,"must haves" due to having a son who uses a wheelchair and living on some pretty bad roads. When I told Franklin the situation he just said, "I'm going to help you find a car that meets your needs"' and he did just that. I think we looked at virtually every suv there but he didn't give up until we found the right one. He was polite, congenial and gave me his undivided attention. Eric in finance took me through that process quickly and smoothly. I highly recommend these guys. If you need a car go see Franklin and Eric. They will take care of you. More