Bob Moore INFINITI

WORST SALESPERSON I'VE EVER PHONED Called today with intentions of buying a Q-50... the girl that answered never identified herself or what department she was in. When I inquired whethe Called today with intentions of buying a Q-50... the girl that answered never identified herself or what department she was in. When I inquired whether I was speaking to a car salesperson, she sarcastically answered "can I help you?" . . . at that point I wasn't sure (based on her question) as to if she could hear me -- so I asked her again. This time in an even more sarcastic tone, she repeated "can I help you? I then asked her if she could hear me clearly? ... she again replied, "can I help you? Now I could feel my blood boiling, because it's becoming clear to me that she is a disrespectful and unprofessional. I then tell her what about the vehicle I saw advertised (I didn't hang up or let her have a piece of my mind, because I really wanted the car), and ask her what the "out the door" price would be? After several uncomfortable seconds of silence, I ask her if she was still there? She says, "yeah, I'm here" then tells me that she'll have to ask her manager....more silence, so I ask her "when?" After more silence, she says he's busy now, he'll call you later. I tell her that I'm out of state, but I really want the car and will be waiting... again no answer and seconds of silence -- I felt like jumping through the phone and wringing her arrogant neck -- I again need to ask her if she's still there, and again she replies "Yeah, I'm here." I simply tell her again that I'll be waiting for his call and hang up. Needless to say, NO ONE CALLED ME. She never told me her name. After reading some negative reviews about this dealership, I found a few written by customers who must have contacted the same piece of garbage I spoke to... the answers and unprofessional treatment they received were similar, and God help this place if there's more than one of her. Either the owner is dating her, or it's his daughter (who doesn't give a crap about the business)... if it's not that, then the owner doesn't monitor or train his employees. In any case, they lost a sale.... I'm picking up my new Infiniti from Gwinnett Infiniti tomorrow. The owner can thank her. More

Compassion for Cancer Survivor After searching for weeks, I found the perfect Q50 Hybrid Sport at Bob Moore Infiniti. Having just completed my cancer treatments, I was not feeling After searching for weeks, I found the perfect Q50 Hybrid Sport at Bob Moore Infiniti. Having just completed my cancer treatments, I was not feeling well but my salesperson, McKenzie Henshaw, was truly compassionate and expedited the sales process so that I was able to drive home in my present. I've never really had a good experience when buying a car, but wholeheartedly recommend Bob Moore Infiniti, General Manager John Crosby, McKenzie Henshaw and James Foster. More

Patience wins My wife I spent several weeks test driving vehicles at various locations including this one, Our experience included not only a very knowledgeable sa My wife I spent several weeks test driving vehicles at various locations including this one, Our experience included not only a very knowledgeable sales team which explained the car functions to us and a lot of patience! We enjoyed the vehicle and the buying experience a great deal. Knowing that we bought the right vehicle for us and have a great support for later in services is a very comforting feeling. More

Very Pleasant experience Everyone that we came in contact with from entering the building to the finance office was very helpful. Christoper Giberson was our sales consultant Everyone that we came in contact with from entering the building to the finance office was very helpful. Christoper Giberson was our sales consultant and he was great with excellent customer service. Thank you Rick Johnson for connecting my phone to blue tooth and going over every detail and function of our new vehicle. Your expertise and wonderful customer service was appreciated. I really don't like shopping for a new car, but you guys made our experience pleasant and less stressful. More

Great Experience Tyler Burns was great and bent over backwards to help us get the best deal. We drove 4 hours and traded 2 vehicles. We got a great deal on our trade Tyler Burns was great and bent over backwards to help us get the best deal. We drove 4 hours and traded 2 vehicles. We got a great deal on our trades and a great price on the new QX80 we purchased. More

Easy and painless We purchased 2 vehicles on the same day (5 from Bob Moore over the past 4 years) and our experience was nothing less than top notch! From the AJ to fi We purchased 2 vehicles on the same day (5 from Bob Moore over the past 4 years) and our experience was nothing less than top notch! From the AJ to finance and to others that would visit with us in between, the Bob Moore Auto group make you feel right at home! Keep up the good work!! More

New qx80 Great experience. Bent over backwards for us. Great customer service as well. Frey went over every detail of the vehicle to make sure we knew how to u Great experience. Bent over backwards for us. Great customer service as well. Frey went over every detail of the vehicle to make sure we knew how to use all the technology. More