Bob Moore INFINITI

Easily accessible. Clean and neat surroundings. Light and attractive. Refreshments available. Ample parking. The restroom was clean. Parking up front for customers was appreciated. Decorated nice. attractive. Refreshments available. Ample parking. The restroom was clean. Parking up front for customers was appreciated. Decorated nice. More

I made the last payment on my dream car, a 2013 FX-37 Infiniti with 127k miles in May 20 when the check engine light came on. I immediately called Reggie In the Service Dept, who said no emergency, brin Infiniti with 127k miles in May 20 when the check engine light came on. I immediately called Reggie In the Service Dept, who said no emergency, bring the car in when you can. Four visits later my bill ranges between $4500 Head gasket to $17,000 entire engine. The car was misdiagnosed 3 times before the master mechanic looked at it. I’m told I did everything right. All maintenance was performed by Bob Moore Infiniti and up to date, car runs like a top....the car is just flawed. I intended to keep this car, and purchase a brand new Infiniti in a couple of years. However, after this, I won’t go near Infiniti. This is the worst experience of my life but I believe this would never have happened if Tommy Freeman III had been there. I would NEVER have had to bring my car back 3 times, receive 3 misdiagnosis AND CHARGES before getting to the bottom of the issue. He would never have told me we’re not charging you to look at the car a third time because the mechanic keeps misdiagnosing it. And I’m pretty certain he would never have told me there was an Infiniti dealership in Tulsa when I asked where else was I suppose to take my car if Infiniti couldn’t figure out what was wrong with it. Tommy always treated me with the utmost respect! A lost art! I can’t begin to express how sad this entire situation has made me except to let Infiniti know that after driving both a Nissan Stanza and Nissan Pathfinder for 250k and finally purchasing and driving my dream car for a fraction of that time, I must now find a new dream car because I WILL NOT DO BUSINESS WITH A BRAND/DEALERSHIP whose explanation is after 100k miles (car had 25k when I purchased), the vehicle has an unexplainable flaw. More

Reza and AJ were outstanding Had fun and really appreciate them Your finance manager was great also However your GM I’m not so sure appreciate them Your finance manager was great also However your GM I’m not so sure More

This dealership and it’s staff are absolutely top notch! From our sales associate Reza, his sales manager AJ, and Josiah in financing our experience was fabulous! I recommend them 100% and will be back for From our sales associate Reza, his sales manager AJ, and Josiah in financing our experience was fabulous! I recommend them 100% and will be back for my next Infiniti purchase! More

Excellent facility and service. Easy to schedule appointments and to drop off and pick up. I highly recommend Bob Moore Infiniti service department in OKC. appointments and to drop off and pick up. I highly recommend Bob Moore Infiniti service department in OKC. More

Another good experience taking my car in for service. Nice 2020 Q50 to drive while mine was being worked on. 100% warranty so no charge. Reggie was great as always. See you again in 5,000 miles!! Nice 2020 Q50 to drive while mine was being worked on. 100% warranty so no charge. Reggie was great as always. See you again in 5,000 miles!! More

So thankful for everything. They paid attention to every details of our needs and helped us to get the SUV that is what we were looking for. We would recommend them to all of our friends. details of our needs and helped us to get the SUV that is what we were looking for. We would recommend them to all of our friends. More

Service Department is great, but the sales department and financial service personnel are rude, confused, inept, and deceptive. As an Infiniti customer since the Q 45, I expected more. Sales games, hours of financial service personnel are rude, confused, inept, and deceptive. As an Infiniti customer since the Q 45, I expected more. Sales games, hours of wait time, and had to have papers redone twice. Three times total and I never received a copy of last contract! Sale occurred in February and March of 2019. More

I think the young lady’s name was Shayla and the young mans name was Logan Williams that helped us at Bob Moore Infiniti OKC. with the purchase of our QX 80 purchase. They were so kind, very prompt and mans name was Logan Williams that helped us at Bob Moore Infiniti OKC. with the purchase of our QX 80 purchase. They were so kind, very prompt and eager to help. More

The customer service at the Bob Moore Infiniti service department is excellent. Reggie takes great care of you and is very attentive to your needs. department is excellent. Reggie takes great care of you and is very attentive to your needs. More