Bob Maxey Ford Lincoln

My experience with this dealership has been nothing short of a nightmare. I purchased my used vehicle on 6/27/23. On 7/5/23 my check engine light came on. I took my vehicle to the dealership and was told it of a nightmare. I purchased my used vehicle on 6/27/23. On 7/5/23 my check engine light came on. I took my vehicle to the dealership and was told it was a faulty spark plug. Issue resolved right? Wrong!!!! On 7/9/23 the check engine light came on again. I immediately sent a picture/text to my sales rep and was told to bring the vehicle in the next day. The dealership has had my vehicle since. I was notified on 7/18/23 that the vehicle is being sent to their engine technician. The technician will need to tear down the engine to figure out what's wrong. The technician will not be able to assess the engine issues for a couple of weeks. I spoke to the used car manager about my contract and was told there's a "No cool down period" clause in the contract that doesn't allow me to back out. I wouldn't have signed that contract had I known something was wrong with the engine. I didn't have the car in my possession for 2 full weeks before things went terribly wrong. Please keep in mind the vehicle was fully inspected before the purchase was made. I was told the vehicle was “As good as new!” I feel the sales rep and/or service department were aware of the issue before selling the vehicle but chose to proceed without notifying me. I feel like the contract was signed under false pretenses as who in their right mind would knowingly enter into a contract for a vehicle that’s not in good condition. I wish I’d done my research on the dealership before doing business with them. I just want out of this contract and will NEVER do business with Bob Maxey Ford again!!! More

I got a good deal on a Ford Edge. Alex is a good salesman. I appreciate the experience. Alex is a good salesman. I appreciate the experience. More

I would highly recommend Bob Maxey to anyone and everyone! I had purchased all other vehicles from another Ford dealer in the past, due to the location being a few miles closer. I was looking for a everyone! I had purchased all other vehicles from another Ford dealer in the past, due to the location being a few miles closer. I was looking for a specific vehicle and did not want to settle for anything else, or anything close. Bob Maxey understood what I wanted and got me exactly what I wanted without any up sell games, bait and switch,etc. With the help of salesperson Gabe Peterson, I was driving my new Ford Escape ST-Line Select hybrid home within 48 hours of speaking with Gabe! Rob Maxey himself was also great! He actually sat in my new vehicle with me and helped me with syncing my phone. I can not be any more pleased and impressed with the entire experience! More

Their customer service is superior. My salesperson Mondi was excellent, extremely nice. She made sure to find me what I was looking for in a car. My salesperson Mondi was excellent, extremely nice. She made sure to find me what I was looking for in a car. More

Excellent customer service, concern, get the job done. Will tell my friends to visit Bob Maxey. Will tell my friends to visit Bob Maxey. More

When I walking in I was greeted and they took care of me. I walk out in a Pre Owned Car and I love my new car. I walk out in a Pre Owned Car and I love my new car. More

Excellent customer service and professional care if I Owned a ford. They would be my choice Owned a ford. They would be my choice More

Always good service and reliable work, as well as explanations as to needed service and/or repairs. I trust the staff at Bob Maxey for great customer service, and choose to come to this service cent explanations as to needed service and/or repairs. I trust the staff at Bob Maxey for great customer service, and choose to come to this service center even though there are service centers much closer to my home. More