Bob Lanphere's Beaverton Honda - Service Center

They will increase the final price of your service work at the last minute. Shop fees will be added to the origial quoted price. They will SOMETIMES remove them if you complain. It is just not worth it. at the last minute. Shop fees will be added to the origial quoted price. They will SOMETIMES remove them if you complain. It is just not worth it. More

Riley was very professional, pleasant and helpful. He helped me out with my car's headlight. It needed to be replace under warranty. He had to order the part and it was arriving the next day and promi He helped me out with my car's headlight. It needed to be replace under warranty. He had to order the part and it was arriving the next day and promised me it would be fixed that day which was a Saturday! So, I left my car there. And I received a call on Saturday an hour and a half earlier than what was scheduled. The part was scheduled to arrive at 2:30pm, and it took 3-4 hours to replace...But, I receive a message my car was READY to be picked up at 1:27 pm! What service! I am amazed. He knew what to do. He knew I was hesitant to leave my car. When I picked up my car, it was washed and looked GREAT! He even told me that the carwash broke my windshield wiper and they replaced it with a new one. I live in McMinnville, I will take the time to take it there to be serviced. Because the service was excellent. Thank You Riley and crew. Your customer service is very impressive. Well worth the trip. I do have to mention Andrew Johnson, He was helping the dealership service department where I had my car service in the beginning, by Christian Taggart, Buick GMC of Beaverton. More

I would strongly NOT RECOMMEND their service. Overpriced and push for service that's not necessary. They'll recommend thousands in repairs, when it's not needed, and the repairs they do - don Overpriced and push for service that's not necessary. They'll recommend thousands in repairs, when it's not needed, and the repairs they do - don't solve the problem, or create another problem. My son took our Minivan in for an engine light. They quoted over $5000 in services, including brakes and suspension! The fix they convinced was needed (nearly $1000) resulted in the engine light back on, on the way home. When my son returned to see why it wasn't fixed, they instead gave us a quote for another $400 (two screws and a $40 part) to fix a mass air sensor which likely got dirty when they change the cracked plastic air intake boot. We left. We repaired the $400 sensor for $35 and 5 minutes of work (thanks you tube). I will never send a car there again. And, given that this is an Award Winning Honda Dealer -- I'm avoiding all Honda Dealer Repair. More

Recently bought tires here. Got a flat. Dealership will not stand behind tires. Wait for next appointment....4 days out. If you have to replace tire, you have to deal with the m Got a flat. Dealership will not stand behind tires. Wait for next appointment....4 days out. If you have to replace tire, you have to deal with the manufacturer yourself! Wow! What service...not! Been having my SUV serviced here. Guess that was a mistake. More

Service here is horrible. Took my car in and was left waiting in the waiting room 3hrs after the diagnostic was done. Left during the repair but when I returned the price was Took my car in and was left waiting in the waiting room 3hrs after the diagnostic was done. Left during the repair but when I returned the price was $70 higher than quoted and when I questioned that I was treated with condescending manner by the service associate, George. When I commented on his tone he became hostile, resistant to my feedback and defensive, cutting me off and telling me that it’s just who he is. This is not customer service, to be ripped off and then mistreated is not the kind of business I wish to support. Will be finding another mechanic for my future needs. And if I do buy another Honda in the future it won’t be from here! More

Purchased at Honda Salem and took to Beaverton for service. I live in Hillsboro & called Honda Beaverton to book a service appointment. I told them I purchased the car at Honda Salem and told them aga service. I live in Hillsboro & called Honda Beaverton to book a service appointment. I told them I purchased the car at Honda Salem and told them again when I was checking it in to get serviced. When it was done getting serviced, I received a text from Nathan Campos (support team) saying they couldn’t find any service contract for my car. I told them it’s a brand-new car and I purchased it in Salem. He wrote back and said he couldn’t find it through their service and asked if I purchased the car there. called me and had to run through the same thing about my service contract. Told them why would they accept my car knowing they didn’t see a contract after I already told them three times that I bought it at Honda Salem. Wentto get my car, they said that they covered the cost for the multi point inspection. BUT there was a “little” accident, and my car was scratched. He said they were going to keep it a few days to fix the scratch. At this point I had asked to speak with a manager, and one never showed up. They gave me a rental and asked me to fill up the gas when I brought it back, I said I wasn’t going to do that because they scratched my car and again asked to speak to the manager, but the guy went to talk to him and the manager never showed, again. I went to get a rental and move items from my car to the rental. It was a HUGE scratch and dent on the driver’s side and the mirror. I took my husband with me to check the car out. They basically popped the hood back out and covered the rest of the scratches with some poor paint job. We asked to speak to the manager, but he didn’t show, and they said they would take the car back to the shop. The very next day, they called me and said it was ready for pickup. There was no way it had been worked on. We looked at it again and it was exactly the same. Nothing had been done to it. We again, asked to speak to the manager and this time he finally showed (Brandon Fonville). He didn’t look, talk, or even acknowledge the fact that I was there, only to my husband. This is how he was towards me every single interaction. My husband told him that the job was not done well and showed him the problems. Not sure if he was playing dumb or really didn’t know but I would think someone in his role would have looked at the car and had his team complete the job the way it should, especially considering it’s a new car. They kept the car again and called us after a few days. We went back and it still had a gap between the hood/headlight/fender. We sent it back again and told him that if they cannot fix it then we can take it somewhere else. We got a note saying it was ready. It was not look 100%, and at this point it might never. Brandon said they did what they could but the gaps between were slight but there. We ended up leaving the car again another night for them to fix the mirror because they didn’t do it. At this point it had been weeks without the car, and we were tired of the back and forth and the fact that they couldn’t fix it properly. We ended up taking it home. Want to call out that Brandon NEVER apologized for anything at any point. He didn’t admit to their fault of theirs, he didn’t say sorry for any inconvenience and for having us come back multiple times or for his team making a mistake and crashing my car and that they were not able to fix it. On top of that, he was completely rude to me – didn’t even acknowledge that I was there. He came off sexist, arrogant, and completely disrespectful. He has no clue how to work with customers. I have never in my life experienced such awful customer service and coming from a manager was very disappointing. I read some other reviews after the fact and a lot of people had similar experiences with him and I cannot believe that no one has taken the time to coach and train him on his lack of people skills. Hated my experience here and will most definitely NOT come back again. More

Purchased at Honda Salem and took to Beaverton for service. I live in Hillsboro & called Honda Beaverton to book a service appointment. I told them I purchased the car at Honda Salem and told them aga service. I live in Hillsboro & called Honda Beaverton to book a service appointment. I told them I purchased the car at Honda Salem and told them again when I was checking it in to get serviced. When it was done getting serviced, I received a text from Nathan Campos (support team) saying they couldn’t find any service contract for my car. I told them it’s a brand-new car and I purchased it in Salem. He wrote back and said he couldn’t find it through their service and asked if I purchased the car there. called me and had to run through the same thing about my service contract. Told them why would they accept my car knowing they didn’t see a contract after I already told them three times that I bought it at Honda Salem. Wentto get my car, they said that they covered the cost for the multi point inspection. BUT there was a “little” accident, and my car was scratched. He said they were going to keep it a few days to fix the scratch. At this point I had asked to speak with a manager, and one never showed up. They gave me a rental and asked me to fill up the gas when I brought it back, I said I wasn’t going to do that because they scratched my car and again asked to speak to the manager, but the guy went to talk to him and the manager never showed, again. I went to get a rental and move items from my car to the rental. It was a HUGE scratch and dent on the driver’s side and the mirror. I took my husband with me to check the car out. They basically popped the hood back out and covered the rest of the scratches with some poor paint job. We asked to speak to the manager, but he didn’t show, and they said they would take the car back to the shop. The very next day, they called me and said it was ready for pickup. There was no way it had been worked on. We looked at it again and it was exactly the same. Nothing had been done to it. We again, asked to speak to the manager and this time he finally showed (Brandon Fonville). He didn’t look, talk, or even acknowledge the fact that I was there, only to my husband. This is how he was towards me every single interaction. My husband told him that the job was not done well and showed him the problems. Not sure if he was playing dumb or really didn’t know but I would think someone in his role would have looked at the car and had his team complete the job the way it should, especially considering it’s a new car. They kept the car again and called us after a few days. We went back and it still had a gap between the hood/headlight/fender. We sent it back again and told him that if they cannot fix it then we can take it somewhere else. We got a note saying it was ready. It was not look 100%, and at this point it might never. Brandon said they did what they could but the gaps between were slight but there. We ended up leaving the car again another night for them to fix the mirror because they didn’t do it. At this point it had been weeks without the car, and we were tired of the back and forth and the fact that they couldn’t fix it properly. We ended up taking it home. Want to call out that Brandon NEVER apologized for anything at any point. He didn’t admit to their fault of theirs, he didn’t say sorry for any inconvenience and for having us come back multiple times or for his team making a mistake and crashing my car and that they were not able to fix it. On top of that, he was completely rude to me – didn’t even acknowledge that I was there. He came off sexist, arrogant, and completely disrespectful. He has no clue how to work with customers. I have never in my life experienced such awful customer service and coming from a manager was very disappointing. I read some other reviews after the fact and a lot of people had similar experiences with him and I cannot believe that no one has taken the time to coach and train him on his lack of people skills. Hated my experience here and will most definitely NOT come back again. More