Bob King Kia

Would give 0 if possible. Bought 2 cars from them but their service department sucks. Had a Wednesday appointment but picked my car up 5 days later and it was never looked at Bought 2 cars from them but their service department sucks. Had a Wednesday appointment but picked my car up 5 days later and it was never looked at. Kept saying technician backup. The service customer reps were useless, the service manger refused to return my calls. Will never buy another KIA. More

I would have gave them 0 stars if I could. Terrible service. They have had my car for 3 months and still have not started working on it. They keep using the excuse that people are quitting and Terrible service. They have had my car for 3 months and still have not started working on it. They keep using the excuse that people are quitting and they're having to hire and certify more techs. There's got to be a reason why people are quitting. More

Had a 1 o'clock appointment for an oil change and a tire lower pressure light on, asked for status at 3:30 and was told they tried to call me to tell me they found a nail in the tire, they called my work ph lower pressure light on, asked for status at 3:30 and was told they tried to call me to tell me they found a nail in the tire, they called my work phone that I did not have on me I was less than 5 feet away in the waiting area never came in to tell me what was going on. Told them to replace the tire. It's after 4:10 and still waiting, after 40 minutes I was told that they did not have the same type of tire until tomorrow, I told them just give me my car back. After 15 minutes I asked where my car was at was told soon, I asked to see a manager was told he was on the phone I asked how she knew she told she walked by his office earlier and he was on the phone that is whenyria save the day and asked if she could help I told her what happened and I just wanted my car back, within 1 minute she had my car. She asked me if there was anything else she could do, I told her I had to pay for the oil change and she said absolutely not. Look I know times have changed and people are overworked, things could have been different. I told myself that I would never go there again but Myria change my mined. I will be willing to give them another shot. More

I have had numerous cars from Bob King KIA and I am so incredibly happy with the service that I get from everyone at the dealership. 5 star dealership from start to finish! incredibly happy with the service that I get from everyone at the dealership. 5 star dealership from start to finish! More

Best dealership ever! !!!! They have the nicest staff and employees that are eager to work and help you as fast as possible!!!! Everyone greets you with a smiling face!!!! !!!! They have the nicest staff and employees that are eager to work and help you as fast as possible!!!! Everyone greets you with a smiling face!!!! Respected and patient with you when buying a car!!!! I love my car!!! It was taken care of so well!!!! I will buy my next car there and so should you!!!!!! More

They are the best! !! They are friendly, caring and committed to doing a great job. They treat their customers and the transaction with dignity! I will always come ba !! They are friendly, caring and committed to doing a great job. They treat their customers and the transaction with dignity! I will always come back to them! More

Highly recommend Bob king kia in Winston Salem, NC. They are excellent with customer service, easy buying process, very informative on the make/model of the vehicles you are interested in. This is my 3 They are excellent with customer service, easy buying process, very informative on the make/model of the vehicles you are interested in. This is my 3rd kia I have purchased with them and I am beyond happy! They have constant contact with you after purchasing your car and answering any and every question along the way! You won’t go wrong with BOB KING KIA!! Highly recommend! BEST ALL AROUND!!!!! More

They never call us back with needed info for our new Seltos! One little call, that's all we asked! On the day we leased this vehicle we had to wait over 3 hours to get vehicle ready for pick up. We will Seltos! One little call, that's all we asked! On the day we leased this vehicle we had to wait over 3 hours to get vehicle ready for pick up. We will never trust this dealership again!!! More

Service department is a nightmare to work with. We purchased our 2014 Kia Optima in 2018 from Carmax. We purchased MaxCare incase we experienced any issues with the vehicle within 5 years of purcha We purchased our 2014 Kia Optima in 2018 from Carmax. We purchased MaxCare incase we experienced any issues with the vehicle within 5 years of purchase, or 150,000 miles. We used the service department when the engine went out a couple months after purchase. Everything went great and we had an enjoyable experience. The past 2 times have been terrible. We had 2 mechanics tell us the bushings need to be replaced. We took it to Carmax to fix the bushing since we have MaxCare and they said to take it to Kia due to a general motors warranty with the vehicle. We dropped our Kia off on Monday April 11th. The technician sent us a video of his inspection on Wednesday, April 13th and stated it was the struts. We began calling Bob King Kia to see how long it would take to fix it and NOT include all of the extras they wanted to add on to the vehicle ($70 to install new windshield wiper blades??). We were not able to get a hold of anyone until Saturday, April 16 (the day before Easter). Our service advisor, Matt, said the struts were not covered under the warranty. We told him we had MaxCare and gave him all of the information he needed to verify the issue with them. We had called MaxCare at the same time to make sure this would be covered and they said yes. We called Matt several times that day and he said he could not get in touch with MaxCare. My husband needed the car to go to work on Monday and Tuesday. Matt and his supervisor agreed to let us take the car off the lot without paying a fee as long as we agreed to return it on Wednesday. He said he would spend Monday 4/18 getting our MaxCare covered and the parts ordered. We returned the car on Wednesday and Matt said he was having a hard time getting in touch with MaxCare. My husband called them and MaxCare said that was false. He was able to speak with someone in less than 10 minutes and MaxCare said they had not received anything from Kia, or a phone call. On Thursday, April 21st, Matt said he still couldn't get in touch with them. I called and spoke with his supervisor because my husband had to go to work the next day and work the long weekend. Matt finally called back 30 minutes after calling his supervisor and just like magic, he had called MaxCare, everything was covered and said our rental car (covered by MaxCare) would be at Bob King Kia that day for us to get. When we called later we were told it wouldn't be until Friday, April 22nd. My husband had to work that day. They said that they were "providing a luxury with the rental". We advised them that this was not a luxury because OUR insurance is paying for it, NOT them. They also had taken over a week to diagnose it and still didn't have parts ordered. My husband had to take Friday the 22nd off of work because he was without a car. We did get a rental car that day. We began calling every day, multiple times a day; no answer. I called Monday, April 25th and someone told us the struts were there and it would be ready that day. Called Matt around 4pm and he said the technician had not started on our Kia, but would start it first thing Tuesday morning. The car had been there for 2 weeks at this point for a 3 hour job. Guess what happened on Tuesday?? It wasn't ready. Couldn't get in touch with Matt, or any call back from the service department. No one would answer or call bad Wednesday, or Thursday either. FINALLY got a hold of them on Friday, April 29th and they said the technician hasn't been there since Monday and our car STILL hasn't been touched. We now have to get a new technician with them, fill out consent forms for them AGAIN, and then we're told it won't be ready until WEDNESDAY, May 4th!!!! Our car has been in the shop for 3 weeks now and communication is TERRIBLE. It is also VERY concerning because Matt has misplaced our key (he did find it), they left our car unlocked on the lot where anyone could have stole things out of it, or the vehicle, and they tell us one thing, but something different the next time we call. Our vehicle also had minor damage (my husband fixed quickly at home when we brought it back for a few days so he could use it to go to work over Easter). I know there are a lot of things going on with the economy after COVID, but we can't blame COVID on everything. Customer Service is AWFUL!! Departments don't communicate well with each other and then they don't communicate well with the customer. We are just trying to get our car back regardless if its finished or not (Carmax could have finished this 2 weeks ago). I do NOT recommend EVER shopping at this location, or using their service department!! You will have terrible communication, lies, rude behavior, possible damage to the vehicle that you might not find until later, and a long time without your car. More