Bob King Hyundai

Worst service I've had on a car in 50 years. After over 2 weeks they are unable to tell me if the engine blowing up is going to be covered under warranty. My car has less than 40,000 miles on it After over 2 weeks they are unable to tell me if the engine blowing up is going to be covered under warranty. My car has less than 40,000 miles on it and I'm the first owner. Think twice about even buying a Hyundai from them. More

The service department is absolutely horrible. Nothing but false information, misleading information and lies. If you buy a vehicle from them DO NOT take the vehicle back for service. Find anywher Nothing but false information, misleading information and lies. If you buy a vehicle from them DO NOT take the vehicle back for service. Find anywhere else. The complimentary service is a joke and not honored at all. The management team is extremely unprofessional and inconsiderate. BE AWARE BEFORE BUYING More

The service was AWFUL. My car was dropped off 2/15 8:20 in the morning for a rain leak resulting in water on the passenger floor and change a parking bulb. I had to initia My car was dropped off 2/15 8:20 in the morning for a rain leak resulting in water on the passenger floor and change a parking bulb. I had to initiate contact with the service department Tuesday night to find out they needed to keep my care. 2/16 no updates from the service department, called multiple times, finally got a Brandon. My car was still not ready and stated that he would called me 2/17 by 3pm. No call from Brandon on 2/17, I called and was advised that my tech was out today and Brandon was busy. I advised Patrice to see if my car was ready, she said yes. I got to the dealer and my car was not repaired (leak or Bulb). I was advised that the window seal on the left needed to be reseal and they don't do that, what about the bulb being replace? It was not done because the young lady that checked me in removed it from the invoice. I was told that I could take the care to KIA body shop and they should be able to reseal the window. Question, you had my car 3 days, why would you not contact me to advised what was needed and why wouldn't the car be taken to Bob King KIA body shop and window be seal? I know Kia body shop is used for repair for Bob King cars. My relationship with Bob King goes back years (Mazda Protege, Martha sales person) and I have never experience that level of service. The level of customer service was HORRIBLE! Please provide adequate training for your employee. Your employees interaction with your customers is a reflection of your brand and right now your brand sucks! More

All personnel made made the experience of buying a new car easy and pleasant. They were courteous and knowledgeable. car easy and pleasant. They were courteous and knowledgeable. More

Great people that explained all the purchase option and were great to deal with on final selection and purchasing method were great to deal with on final selection and purchasing method More

Absolutely amazing service, everything I could have hoped for in a car buying experience, top notch. for in a car buying experience, top notch. More

Just got back from my 100+ mile round trip from Cornelius, NC to Bob King Hyundai in Winston Salem, NC. Had been communicating with Amanda at the dealership about seeing the new Santa Cruz. They Cornelius, NC to Bob King Hyundai in Winston Salem, NC. Had been communicating with Amanda at the dealership about seeing the new Santa Cruz. They had at least one on site and she assured me it was being held as a demo which alleviated my concerns about driving this distance only to find out the vehicle had been sold when I got there. Had a confirmed appointment for 4:00pm. When I arrived at the dealership there was no Amanda to be found. They did have a Santa Cruz on the lot but it had “just been sold” so no test drive. A salesman allow me to check out the vehicle and sit inside. A nice enough guy but I didn’t get his name because it really didn’t matter as there is no way I would now buy a car from this dealership. Lie to me once, shame on you. Lie to me twice shame on me. Bob King Hyundai/Amanda will never get the opportunity to lie to me twice. More

Unfortunately I had the WORST experience ultimately NOT buying a car from these guys I've ever had. I wasted a week on this. They did the unforgivable: they lied about the availability of a car that I had buying a car from these guys I've ever had. I wasted a week on this. They did the unforgivable: they lied about the availability of a car that I had signed for, to buy, and had given them the $1,000 deposit. They produced a Monroney sticker on a '22 Tucson Hybrid EX-L, allegedly in Roanoke (toughest car in the country to find these days) that would soon be mine. In reality, they had no ability to obtain that car from another dealer (why WOULD another Hyundai dealer trade one of those away right now?). They absolutely KNEW they had no car as the ink was drying on the sheet. Several days passed. I heard nothing. I called and the Sales Manager admitted they had no car. He pretended he knew nothing of what the salesman had done, as if he wasn't in on this technique, blaming it on that salesman, as if HE himself was a victim. The classic good cop/bad cop shtick. Had they been honest from the get-go and said it might take many weeks or months to get a '22 Tucson Hybrid, that would have been fine. But to get me to sign....that's some pretty shady dealing. I was even willing to pay $1275 OVER MSRP to get that car. They knew I wanted it... they exploited that desire all the way....and thought they could lie me into passively waiting. No. You said you HAD the car coming when I signed, or I WOULDN'T have signed. I've bought a few cars in my 65 years. This embodied EVERY stereotype as to why car salesman have the reputation of.... car salesmen. The next day I bought a Honda CRV EX-L Hybrid from Vann York. Also a high-demand car, it's being built right now for delivery in a few weeks. More

Upon deciding to buy a Genesis G80, I contacted every Hyundai dealership in a 120 radius. None of them compared at all to Dominique Thorne and the others at Bob King Hyundai in Winston-Salem. Their frien Hyundai dealership in a 120 radius. None of them compared at all to Dominique Thorne and the others at Bob King Hyundai in Winston-Salem. Their friendliness, professionalism & knowledge of the car was outstanding. I also got the best deal from them. More

I have purchased my second of three Hyundai's from Bob King in Winston Salem NC. They are GREAT to work with and I highly recommend them!! King in Winston Salem NC. They are GREAT to work with and I highly recommend them!! More