Bob Johnson Toyota
Rochester, NY
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704 Reviews of Bob Johnson Toyota
customer service. I made one request after I purchased this car. That the salesman contact Geico - the office of which is right on hte property to have the phot inspec I made one request after I purchased this car. That the salesman contact Geico - the office of which is right on hte property to have the phot inspection of the car completed. I did nto recieve any reply so naturally I assumed this was handled. Imagine my frustration when a week later Geico called me to remind me to get the inspection. Thsi was not something hard to do . I am not impressed. More
Excellent experience The help Curtis Williams provided to me and my father was excellent. We were very comfortable with him throughout the entire process as we shopped fo The help Curtis Williams provided to me and my father was excellent. We were very comfortable with him throughout the entire process as we shopped for a Toyota Camry. He answered all of our questions (and we had a lot!) and he was very polite and professional. We will be back to work with Curtis on our next car purchase and we will also recommend him to our friends and family. Thank you, Curtis! We really appreciate your help and we love the new Camry! More
Excellent Sales and Service Beginning in 1994 to this year (2015); I have purchased two cars and leased 3, including the current lease. I can say my experience with Dorschel ha Beginning in 1994 to this year (2015); I have purchased two cars and leased 3, including the current lease. I can say my experience with Dorschel has always been superb. Salesmen and Customer Service are always friendly, helpful and willing to go the extra mile to make sure I'm satisfied. I would gladly recommend salesman, Ian Lewert to family and friends. He went above and beyond the extra mile, to get me the car, color (exterior/interior) I wanted. I'm very happy with the car, thank you Ian, and the Dorschel Group. More
New car buying experience We loved Curtis Williams. He was courteous, well-informed, and eager to please. We'd recommend him to anyone. Loved the low-price guarantee instead We loved Curtis Williams. He was courteous, well-informed, and eager to please. We'd recommend him to anyone. Loved the low-price guarantee instead of being put through the exhausting run-aroiund elsewhere. Made buying a car a pleasure. More
A new car-buying experience Historically, I have faced purchasing a vehicle with dread. Luckily for me, Doug Scheck was recommended to me as THE product specialist to help me wit Historically, I have faced purchasing a vehicle with dread. Luckily for me, Doug Scheck was recommended to me as THE product specialist to help me with my automotive needs, and that recommendation was spot on! Doug was the consummate professional; he took all the time I needed to answer my questions and make me feel comfortable doing business with Dorschel Toyota. At no time did I feel badgered nor was I made to feel ignorant. Doug is a true asset to Dorschel Toyota, and I would enthusiastically recommend him to anyone. I now have a very different outlook on how car buying should be - thanks to Doug. More
Always impressed with the price and service I receive. I have bought a number of cars from Dorschel and have always received a better than anticipated price and have felt very satisfied with my trade and n I have bought a number of cars from Dorschel and have always received a better than anticipated price and have felt very satisfied with my trade and new car purchase. No need to haggle, just fair honest people. And I wouldn't take my car to another dealer for service, excellent service department! More
Our Family's dealership! This is the fourth (or is it fifth?) car our family has purchased from Dorschel. Our Salesman, Kodjo, was FABULOUS! Very helpful, friendly, and funny. This is the fourth (or is it fifth?) car our family has purchased from Dorschel. Our Salesman, Kodjo, was FABULOUS! Very helpful, friendly, and funny. My son will be seeking him out for his next car! The service department is always GREAT! Kind, courteous and fair. We're a Dorschel family :) More
Very Pleased Curtis helped us find our new Sienna and we couldn't be happier! He was friendly, professional, knowledgable, thorough, quick to answer questions and Curtis helped us find our new Sienna and we couldn't be happier! He was friendly, professional, knowledgable, thorough, quick to answer questions and respond to emails, and very patient as we needed time to make a wise decision. He explained all of our options and pricing was clear cut. We need exactly what we were paying for our new van and exactly what we were getting for our trade in van. It wasn't all rolled together like many dealers. We would definitely highly recommend Curtis and will most likely be visiting him again in the near future to replace my husband's truck. More
First Toyota My first Toyota purchase was an overall good experience at Dorschel made possible by Doug Scheck without Doug I'm not sure I would have purchased my T My first Toyota purchase was an overall good experience at Dorschel made possible by Doug Scheck without Doug I'm not sure I would have purchased my Toyota at Dorschel. Doug, is honest not pushy very helpful and truly wants to get the deal done. It was a pleasure working with him. More
Great buying experience with Dorschel Toyota Mark F. was great to work with in purchasing my 2013 Toyota Highlander. He showed me all the vehicle's capabilities in the vehicle and its functional Mark F. was great to work with in purchasing my 2013 Toyota Highlander. He showed me all the vehicle's capabilities in the vehicle and its functionality during my test drive etc. More