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Bob Johnson Toyota
Rochester, NY
720 Reviews
It Takes More Than Just One Happy Rochester Customer to Earn the Trust of Drivers Throughout Brighton NY, East Rochester, Greece NY and Fairport. It Takes a Dynamic Team, Just Like the One at Bob Johnson Toyota.
At Bob Johnson Toyota, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Toyota vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Toyota Prius, Camry, Corolla, RAV4 or Tacoma of your dreams in your driveway, on your terms.
When you're ready to return to our Rochester dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 720 reviews
July 02, 2024
This dealership was amazing! Joe especially! He knows his stuff is to the point and very helpful with information about buying versus leasing. I have not had a great experience w Joe especially! He knows his stuff is to the point and very helpful with information about buying versus leasing. I have not had a great experience with my previous dealership west herr toyota so I was hesitant to come to another one. Everyone at Bob Johnson Toyota is very nice and they will work together which is wonderful! I love my new Camry and everyone who asks where it from I tell them and refer them to see Joe! He is a awesome assert to your team! More
by crmather26
Employees Worked With
Joe R
June 21, 2024
Stay away from this business. They are not honest. I was told my check was not received to pay off my vehicle after it was mailed in 3 weeks prior. The bank said it cleared and They are not honest. I was told my check was not received to pay off my vehicle after it was mailed in 3 weeks prior. The bank said it cleared and I was still told Toyota didn't receive it. I needed another vehicle. I was told a vehicle would be available and sent my insurance card and registration to the salesperson. When I went to confirm it would be ready, I was told there was no vehicle. More
by wanda C
Employees Worked With
Mark Fujimura, jessica tanney
June 10, 2024
This dealership was amazing to work with. I highly recommend anyone to come to this dealership. Best experience buying a car I ever had I highly recommend anyone to come to this dealership. Best experience buying a car I ever had More
by janelle_serrano
Employees Worked With
jessica tanney
April 29, 2024
Great service and customer support. Great experience leasing a vehicle. Would definitely recommend them to anyone looking for a vehicle. Great experience leasing a vehicle. Would definitely recommend them to anyone looking for a vehicle. More
by Christina295
Employees Worked With
Christopher Kenny
April 22, 2024
I recently had the misfortune of purchasing a Toyota Prius from Bob Johnson Toyota, and I must say, it was a thoroughly disappointing experience from start to finish. Firstly, the wait time for the Prius from Bob Johnson Toyota, and I must say, it was a thoroughly disappointing experience from start to finish. Firstly, the wait time for the car was absolutely ridiculous. The saga began when I placed an order for a Toyota Prius in August 2023. Months passed without any updates on the status of my order. Despite my inquiries, the dealership seemed unable to provide any information on the whereabouts of my car. It's baffling that a reputable dealership like Bob Johnson Toyota couldn't even track the status of an order placed with Toyota. After enduring months of waiting in limbo, I was finally approached and asked if I would be willing to settle for another Prius if one became available. At this point, I was growing increasingly frustrated with the lack of communication and transparency from the dealership. Upon delivery of the car, my frustration only intensified when I discovered that I was given only one key fob. When I questioned the dealership about the second key, I was informed that I would have to wait an additional six months or longer to receive it. This level of inconvenience and disregard for customer satisfaction is simply unacceptable, especially considering the full market value I paid for the vehicle. Overall, my experience with Bob Johnson Toyota has left me deeply dissatisfied and frustrated. In conclusion, my experience with Bob Johnson Toyota was marred by poor communication, a lack of transparency, and a general disregard for customer satisfaction. I will certainly never consider buying from this dealership again, nor will I ever trust Toyota after this ordeal. I cannot in good faith recommend them to others. More
by dvasso90
Employees Worked With
jessica tanney
March 31, 2024
The people who work at Bob Johnson Toyota are not just nice. They are fabulous people who made me feel at ease immediately. They are helpful and very knowledgeable about Toyota vehicles. I couldn't ask fo nice. They are fabulous people who made me feel at ease immediately. They are helpful and very knowledgeable about Toyota vehicles. I couldn't ask for better service, they are the best. I know if I have any questions or concerns about my vehicle, they will go out of their way to make sure I get answers that will satisfy me and reinforce the fact that they are positively awesome. I'm sure my Toyota will last a long time but I think I will have to stop by to thank them again for their assistance. They are truly nice people. More
by Bonniethorp26
Employees Worked With
Kevin Figueroa
March 31, 2024
Great sales experience here. Not pushy, supportive and polite. I highly recommend Salah as a sales associate. He was attentive and caring. Not what you would expect from a car sa Not pushy, supportive and polite. I highly recommend Salah as a sales associate. He was attentive and caring. Not what you would expect from a car salesman. I highly recommend asking for him if you are in need of a car. More
by Msapone19
Employees Worked With
Salah
