Bob Johnson Toyota
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Eric was fantastic After extensive shopping around, negotiating, and mixed experiences at other dealerships, it was wonderful to walk into Dorschel and just have it be e After extensive shopping around, negotiating, and mixed experiences at other dealerships, it was wonderful to walk into Dorschel and just have it be easy. My salesperson, Eric G., was great to work with. I consider myself a very educated consumer, and at no point during the sales process did i feel like I was being taken advantage of. It was a very transparent transaction. More
Toyota Camry Don Beurlein was a joy to work with. He made the transaction so easy. I love my new car!!! They were all friendly and we will be going back again. Don Beurlein was a joy to work with. He made the transaction so easy. I love my new car!!! They were all friendly and we will be going back again. More
Repeat Customer The new Rav4 is my third vehicle from Dorschel. Although there is a dealer closer to my home I am extremely satisfied with the sales and service staf The new Rav4 is my third vehicle from Dorschel. Although there is a dealer closer to my home I am extremely satisfied with the sales and service staffs at Dorschel. They are friendly, always willing to answer any questions and offer helpful advice and information. Will keep returning. More
Great Car Experience I leased a new 2105 Camry XSE , and the staff were great , Don B. was very helpful from helping me select the right car, helping me obtain financing, I leased a new 2105 Camry XSE , and the staff were great , Don B. was very helpful from helping me select the right car, helping me obtain financing, right down to the plates. The car was ready when they said it would be, Don even came in early to make it happen. I got a very fair price for my trade in. Clear , Simple, Different is the way to buy or lease a car. More
Customer Service Friendly and knowledgeable representative Ben Gray made our experience pleasant and efficient. Our questions were answered right away, we were given a Friendly and knowledgeable representative Ben Gray made our experience pleasant and efficient. Our questions were answered right away, we were given a variety of options and left confident that we made the best choice for ourselves. More
Loyalty wins the day I compared the 2015 Corolla with the 2016 Elantra (Hyundai) and the 2015 Kia Forte. Feature for feature there is a parity between these models from d I compared the 2015 Corolla with the 2016 Elantra (Hyundai) and the 2015 Kia Forte. Feature for feature there is a parity between these models from different manufacturers, however, this is my 5th Toyota from Dorschel and the price incentives offered by other manufacturers to earn my business didn't outweigh the consistent quality of the Dorschel experience. That's all there was to the decision. More
How fast can you sell me a car? I stopped in to Dorschel on my lunch hour (on a Wednesday) filled with hatred for my current creaking wreck of an automobile. My goal was to get a new I stopped in to Dorschel on my lunch hour (on a Wednesday) filled with hatred for my current creaking wreck of an automobile. My goal was to get a new car -- and fast. If possible, I wanted to be in that new car before the weekend, which meant I had three days with which to work. Joe Roides, who handled my sale, not only sold me my car ON MY LUNCH HOUR, but he set things up so that the options packages I bought (stain guard for inside the vehicle, rustproofing and paint protection outside) were done over the afternoon. By the time I came in to pick up the car in the evening on the same day, everything was set up and I was ready to go. I couldn't be happier with the sales experience, which was fast and efficient. More
Excellent From the time I walked in the door to the time I left with my vechile the staff was friendly and very help full and explained every thing to me From the time I walked in the door to the time I left with my vechile the staff was friendly and very help full and explained every thing to me More
Purchase of Vehicle We had an awesome experience when shopping for vehicles at this dealership. Even though we live out of town, Zaka was able to help us and continued to We had an awesome experience when shopping for vehicles at this dealership. Even though we live out of town, Zaka was able to help us and continued to keep in contact with us about our vehicles. More
Efficient, customer-oriented dealership I not only had an excellent experience with my salesperson, but each time I visited I overheard every single salesperson delivering outstanding, empat I not only had an excellent experience with my salesperson, but each time I visited I overheard every single salesperson delivering outstanding, empathetic information & service to the customers. From the no-hassle price to one-person handling of the account, the experience was a dream (as opposed to the nightmares I've experienced at other dealerships.) Good job!!! More


