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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,880 Reviews of Bob Johnson Chevrolet
December 30, 2018
Terrible service Kept my vehicle for 10days, did NOT Do the required service, blower motor. Would not update me as to the progress of the service. Charged 300.00 plus Kept my vehicle for 10days, did NOT Do the required service, blower motor. Would not update me as to the progress of the service. Charged 300.00 plus dollars for a turn signal. Overall terrible experience. Nice people but terrible outcome!! I've chosen not to go public with my overall assessment of your service dept. because your people were at the least cordial and kind. The service was very inept!!! More
by JlMel
Verified CustomerEmployees Worked With
Andrew Bisig
December 30, 2018
Oil change Thinking I was in need of an oil change immediately because I was just past my window sticker mileage. When I called and spoke to the service departm Thinking I was in need of an oil change immediately because I was just past my window sticker mileage. When I called and spoke to the service department she told me to check my mileage minder for oil on the computer in the truck and I had 33% left. So I didn’t mind waiting a couple weeks for the oil change. She assured me I would be absolutely fine by the time I came in and she was right I still had 12% left! So the service department women I spoke to knew the vehicle well and I liked that. More
by TCASILIO
Employees Worked With
Dan Helmbold, David Towle
December 30, 2018
Oil change review I dropped off my car for an oil change, overall great service. Better than when you stay and wait for it to be done. This has been a better experience I dropped off my car for an oil change, overall great service. Better than when you stay and wait for it to be done. This has been a better experience than i have had in the past here. More
by TINAR0208
Employees Worked With
Christopher Sherlock
December 29, 2018
Helpful Chris was very helpful in the process of picking the right car for me taking in consideration my financial needs, and everyone told me the new feature Chris was very helpful in the process of picking the right car for me taking in consideration my financial needs, and everyone told me the new features More
by aleahmabee
Employees Worked With
Chris Callari, Gary Bains
December 29, 2018
Fast, friendly and fair! I just leased my 4th vehicle from Bob Johnson chevy and it won't be my last! My salesperson Zach Lavalley made leasing an easy, fast and enjoyable pro I just leased my 4th vehicle from Bob Johnson chevy and it won't be my last! My salesperson Zach Lavalley made leasing an easy, fast and enjoyable process. I told him what i wanted and where i needed to be payment wise and again, he came through for me! All i had to do was go in and sign the papers because he had everything ready for me! I have to give a shout out to Dylan as well. He made setting up my onstar and hotspot so easy! Bob Johnson has a customer for life with me! More
by Amykin4
Employees Worked With
Zachary Lavalley, Dylan Love
December 29, 2018
Disappointed in lack of transparency I was under the impression that I was getting a great deal, but now, I am not so sure. I am currently leasing a 2019 Equinox through Bob Johnson Chevr I was under the impression that I was getting a great deal, but now, I am not so sure. I am currently leasing a 2019 Equinox through Bob Johnson Chevrolet. I did not see the car before I agreed to lease it, but I was under the impression that it was a new vehicle. After I signed the paperwork and got the car, I realized the car already had 2000+ miles on it and was already lower than 70% on oil percentage. The car also already had at least 20 other phones connected to the Bluetooth and at least 30 radio stations preset. The inside of the car had also not been cleaned and had obviously been used as all the car mats were dirty, including the mat in the truck. You can obviously tell that the car had been used greatly, and not just for a couple of test drives. When I reached out to my salesman, I was told this was a "demo" vehicle (what does that even mean?) and that is why I received such a good deal on it. I am really disappointed that I was not informed of this information ahead of time and that is was hidden from me until I actually purchased the car. I really wish I had known this information ahead of time so I could have made a more informative decision. I also wish the car would have at least been cleaned up so it felt like a new car instead of a car that had already been driven by clearly an entire bunch of other people. I have had the car one day and the backup camera is already malfunctioning and the passenger front door doesn't appear to be closing correctly. After signing all of my paperwork, I also had to go back to the dealership again and sign new paperwork because the lease agreement was $.01 off. I unfortunately am starting to regret my decision to purchase a car through Bob Johnson as my lack of trust has greatly worsened due to the lack of transparency in the vehicle I was purchasing. I really hope Bob Johnson will try to correct this going forward. More
by jess1994
Employees Worked With
Dean, Anthony Suttera, Dustin Jewell
December 29, 2018
Inspection I believe the mechanics are very thorough when they inspect an automobile. And when they find something that needs/should be done, they show the custo I believe the mechanics are very thorough when they inspect an automobile. And when they find something that needs/should be done, they show the customer what it is. And no pressure to do it, unless is a safety concern. More
by RAFLOW1
Employees Worked With
Jamalle Cade
December 29, 2018
Excellent, quick and efficient Everyone is very friendly and actually want to help you. Been coming to bob Johnson’s for now 3 of my leases and I wouldn’t go anywhere else. Everyone is very friendly and actually want to help you. Been coming to bob Johnson’s for now 3 of my leases and I wouldn’t go anywhere else. More
by jordenhoerth
Employees Worked With
Lenny Zaccaglino, Dustin Jewell
December 29, 2018
Free first service!! All went well with my first service on the 2019 Tahoe. First service was free. The drive me home and picked me up. The wait would have been too long. All went well with my first service on the 2019 Tahoe. First service was free. The drive me home and picked me up. The wait would have been too long. More
by aiacchetta
Employees Worked With
Christopher Codd
December 29, 2018
Fantastic! Great Experience with all facets of the dealership. Andy Stewart is the consummate professional and we will continue to buy vehicles from him for a lo Great Experience with all facets of the dealership. Andy Stewart is the consummate professional and we will continue to buy vehicles from him for a long time! More
by jmfisher
Employees Worked With
Andy Stewart
