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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,880 Reviews of Bob Johnson Chevrolet
March 22, 2018
Wait time My waiting time was much too long--2 hours for oil change and tire rotation. The service agent was wonderful. It was not his fault My waiting time was much too long--2 hours for oil change and tire rotation. The service agent was wonderful. It was not his fault More
by GELT456
Verified CustomerEmployees Worked With
Steve Kerr
March 22, 2018
WHY PUSH UNNEEDED REPAIRS??? $$$ I brought my truck in due to transmission issues as it was shifting hard into gears when slowing down. Brought into dealer and explained issue, they I brought my truck in due to transmission issues as it was shifting hard into gears when slowing down. Brought into dealer and explained issue, they state that I needed my transmission cooling lines replaced before anything and a transmission flush. I explained I just had my transmission flush not a year ago and if there is no leaking around the cooling lines why would I need my transmission lines changed? I did not receive a real answer to that I live in the fact that the mechanic States I need this done. Well every mechanic I've talked to since cannot come up with a reason to change the Transmission cooling lines if they are not leaking. They asked to charge me almost $500 to complete this unneeded work before determining if it's a inner transmission problem which would Be covered by my warranty. I've been buying cars there since I was 18 years old, I think I'm done there now. In this is not to mention the confusion that while I was on the phone with the representative I told them that I would be there to pick up my truck And they told me they just needed time to get the truck up to the front for pick up. In I was there in about 2 hours later , waiting in A-line behind one person for 20 minutes with my kid with me as none of the other guys there had somebody to take care of but told me I had to wait for Nick specifically for him to tell me my truck was not ready and to go wait in waiting area as they did not know i was coming??? Just a very disturbing day for me to notice thatg Bob Johnson Chevy is not what it was. More
by APEREZ010
Employees Worked With
Nicholas Delettera
March 22, 2018
Not pleased I scheduled an appointment for my annual inspection. When I arrived I informed three different people about a small concern regarding my broken flap o I scheduled an appointment for my annual inspection. When I arrived I informed three different people about a small concern regarding my broken flap on my battery terminal cover. This was used once to gain access and broke off in my hand before the truck was in my possession for one year. They made it seem as though it was taken care of when I was handed my invoice but when I left the dealership I noticed it was in my tray between the front seats. I am not impressed with the follow through. It makes me apprehensive about future work that may be more serious in nature. More
by sharetheroad
Employees Worked With
Christopher Sherlock
March 22, 2018
Amazing, Comfortable Environment, Dedicated This was my very first time buying a car, and Omar immediately worked with me on finding a both affordable and amazing car. He immediately knew what i This was my very first time buying a car, and Omar immediately worked with me on finding a both affordable and amazing car. He immediately knew what i would need with a purchase like this. Pointed me in the right direction and found me a car. Then I met Frank and he never gave up on me when the banks wouldn’t approve me. Whatever he wanted me to have he made sure i did each time. He is amazing with all he does making deals. More
by zaediad
Employees Worked With
Frank Destefano, Omar Gonzalez
March 22, 2018
Great car buying experience Sam and Tyler were very informative and helpful throughout the entire car buying experience. I was very pleased that no one was pushy, hence why we re Sam and Tyler were very informative and helpful throughout the entire car buying experience. I was very pleased that no one was pushy, hence why we returned to Sam and Tyler to make the final sale. I love my Traverse and look forward to doing future business with Sam again. More
by Jennifer MacBay
Employees Worked With
Sam Cubiotti
March 22, 2018
Long process but overall good experience The experience was good . When it came down to signing papers, the finance department never returned my call and miscommunication between salesman and The experience was good . When it came down to signing papers, the finance department never returned my call and miscommunication between salesman and finance department. When it came down the price per month was not what we agreed upon and had to wait an additional hour for everyone to run around and make phone calls but in the end we came to an agreement on the price per month and we're satisfied. More
by wendycunningham673
Employees Worked With
Tyler Kole, Eric Pappert, Bill Simpson, Anthony Suttera, Dylan Love
March 22, 2018
Excellent service The service department is one of the best I have had the pleasure to use for all of my service needs. Even recommended a service I had overlooked. Tha The service department is one of the best I have had the pleasure to use for all of my service needs. Even recommended a service I had overlooked. Thank you for the excellent work and care you have been doing since I have been coming to you for service on my vehicles! More
by JOEALONGI1
Employees Worked With
Your whole service team, David Towle
March 22, 2018
oil change and rotation very courteous service people and very accurate time frame given for my vehicle, also let me know the recommended service that needs to be done very courteous service people and very accurate time frame given for my vehicle, also let me know the recommended service that needs to be done More
by VJM4
Employees Worked With
Jamalle Cade, Paul Palmgreen
March 22, 2018
Oil change The service was excellent and they called when the car was done. Had a coupon to lower the price of the oil change. The tires were rotated. The service was excellent and they called when the car was done. Had a coupon to lower the price of the oil change. The tires were rotated. More
by FRANKL3228
Employees Worked With
Jamalle Cade
March 22, 2018
inspection went well and was complete Jamalle was very courteous and friendly. He called me about additional recommended service, and then called again when the work was complete. Since Jamalle was very courteous and friendly. He called me about additional recommended service, and then called again when the work was complete. Since it was a cold and windy day, he made sure my car was in a convenient spot. More
by AKELLY001
Employees Worked With
Jamalle Cade
