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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,880 Reviews of Bob Johnson Chevrolet
April 15, 2018
Awesome! Very nice experience! Everyone was very friendly and helpful. Jonathan Hillengas was my salesman and he was very knowledgeable and understanding. He went above and beyond t Everyone was very friendly and helpful. Jonathan Hillengas was my salesman and he was very knowledgeable and understanding. He went above and beyond to explain things about the car, etc and made it a very enjoyable experience. More
by susie69jett
Verified CustomerEmployees Worked With
Michelle (Don't know last name. In finance. She was awesome!), Rich Held, Jonathan Hillengas
April 14, 2018
Great service The team at Bob Johnson has been great to me. This is the second vehicle I've leased through them. They always go out of their way to ensure that my q The team at Bob Johnson has been great to me. This is the second vehicle I've leased through them. They always go out of their way to ensure that my questions are answered and that I get exactly what I need out of my vehicle. More
by Young
Employees Worked With
John Brest, Anthony Suttera
April 14, 2018
Traverse Lease Anne Lakis is amazing! Bob Johnson is a great dealership! I highly recommend them to anyone looking to lease or purchase. It’s a seamless experience. Anne Lakis is amazing! Bob Johnson is a great dealership! I highly recommend them to anyone looking to lease or purchase. It’s a seamless experience. More
by kimgarrison19
Employees Worked With
John Brest, Anne Lakis, Dylan Love
April 14, 2018
Makes dreams come true I wouldn't go to any dealership Bob Johnson Chevrolet is one of the greatest dealerships I have been to!! When I told Frank DeStefano I wanted a truck I wouldn't go to any dealership Bob Johnson Chevrolet is one of the greatest dealerships I have been to!! When I told Frank DeStefano I wanted a truck he made it happen I was so happy they really do make dreams come true! More
by KRISTINHEEKS
Employees Worked With
Frank Destefano, George Sarkis
April 14, 2018
Great deal on my second lease! Great sales people, no pressure finance, and a great price. I stopped in three years ago and it was very easy then. Stopped in to look and talk price Great sales people, no pressure finance, and a great price. I stopped in three years ago and it was very easy then. Stopped in to look and talk price for my next truck. It was even eaiser the second time! I will be back for my next truck. More
by Tim D
Employees Worked With
Joe LoVerde, Eric Pappert
April 13, 2018
Good experience but had one problem. I have had a good experiences when service has been done. The car needed an an oil change. A couple of days after the oil change I opened the hood and I have had a good experiences when service has been done. The car needed an an oil change. A couple of days after the oil change I opened the hood and I found the engine cover to be dirty with oil spots on it. The car should not be returned in that condition. I was a little surprised when I opened the hood. I have had intermittent troubles with my Key FOB . It seems like the real cause of this is not known. I've been given various reasons for the problem and still have it. More
by mborrino
Employees Worked With
I do not remember who worked with me
April 13, 2018
Service done right ! I have never had a bad experience when Jamalle was taking care of me, and this service visit was the best. The service was completed, and it was done I have never had a bad experience when Jamalle was taking care of me, and this service visit was the best. The service was completed, and it was done on time..totally satisfied !!, More
by JSACK0
Employees Worked With
Jamalle Cade
April 13, 2018
Usually really good , lately not so much I have always been very happy with Bob Johnson Chevy. I have taken my impala there numerous times , always received great service 2 months ago I c I have always been very happy with Bob Johnson Chevy. I have taken my impala there numerous times , always received great service 2 months ago I called to order recall parts for my mother's car , they said 2 weeks on the parts. I called after 2 weeks and they said another week , now its 6 weeks later and I walk into their shop. No one ever ordered the parts. I had to go re order everything and was assured they would be in within 2 weeks More
by ADIDZOZLIC
Employees Worked With
Parts department
April 13, 2018
Not impressed I bought a 2016 vehicle from bob Johnson had it for 2 weeks when the battery died on it. I didn’t not leave any lights on so there was no reason for i I bought a 2016 vehicle from bob Johnson had it for 2 weeks when the battery died on it. I didn’t not leave any lights on so there was no reason for it to have died. Triple A jump started it and told me to run it for a while then bring it to autozone to have the battery life tested. Upon doing that autozone informed me the battery was bad. I was very frustrated and disappointed that this was overlooked before selling me the car. I missed 2 very important Drs appointments on this day because I was stranded with a dead battery. This made me lose any kind of assurance that the vehicle was looked over at all before selling it to me. I made an appointment with the service center and when I brought the car in I asked for a full diagnostic report to be done. The guy working gave me attitude like I was over reacting for a dead battery and tried to say that there is no way to test for that kind of thing before selling a car, which is completely untrue. They came out and told me it was only a dead battery and they replaced it but I do not feel confident that I wasn’t taken advantage of. More
by mlanty18
Employees Worked With
Rocco Pellegrino
April 13, 2018
Terrible customer service!!! I purchased a vehicle here in March and had nothing but problems from them. We agreed on a price for vehicle and then they listed it online on their I purchased a vehicle here in March and had nothing but problems from them. We agreed on a price for vehicle and then they listed it online on their website for a lower purchase price. I notified my salesmAn Tyler at their Greece location to be advised there is nothing he can do about it. I go to pick up vehicle receive a call on the way to be told they will not have it ready at time they promised it to be. Keep in mind I had an hour drive there and they knew for 2 days ahead of time when I was picking it up. Apparently problem with tires although they say they go through a 172 point inspection. I drive there still in hopes that they will have it ready by the time I get there wait over an hour and am told I will not be able to get it that day. I receive vehicle end of next day. Upon inspection of vehicle the next day I find they never replaced missing piece of rubber on hood. I contact Tyler and am told he checked all other vehicles on the lot and they didn't have piece. I further contact him because it didn't make sense and he advised me he only has so much control over the maintenance department. Hence he obviously lied about the piece not belonging there. Totally disappointed with my whole experience. I purchased from the Greece certified dealership. And sales associates name was Tyler More
by Buyer looking for honest and good service
Employees Worked With
Tyler Kole
