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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,880 Reviews of Bob Johnson Chevrolet
April 23, 2018
Recall issues I made the originally appointment over a week in advance to make sure that the parts for the recall would be in because every time I turn on my car, t I made the originally appointment over a week in advance to make sure that the parts for the recall would be in because every time I turn on my car, the clock resets(note: this is now the second time this has happened) I also needed an oil change... I dropped my car off the night before and called to check in around 10AM and was told it would take longer because of the recall. I picked my car up around 2:30 and was told they ordered the parts for the recall and they would call me when they were in. I was frustrated since I had made the appointment in advance. After leaving with no resolution, I got a call from someone offering to pick up my car from my work on Monday and fix it and he assured me the parts would be in. On Monday they did pick up my car and return it after “fixing” the recall. Unfortunately, i am still have the issue with the clock resetting and have not heard back from anyone st bob johnson including Jamal who I left a message for the day of. Overall very unsatisfied. More
by ALEXANDRAMICHAEL33
Verified CustomerEmployees Worked With
Jamalle Cade
April 23, 2018
For the most part happy Got a really good deal on the vehicle. Happy with that end. Needed a few things to pass inspection which were taken care of and given a rental. That’s Got a really good deal on the vehicle. Happy with that end. Needed a few things to pass inspection which were taken care of and given a rental. That’s where it was a little pain. Only able to drive a few hundred miles on that so I had to return it to get another rental. I live an hour each way so it was a little cumbersome to have to go a few times. Otherwise everything else was well taken care of but that’s the reason I didn’t give a perfect rating. More
by charlie8581
Employees Worked With
Ben calecio , Dan Helmbold, George Sarkis
April 23, 2018
Service sales Service department needs to be little more professional in dealing with customers. Acknowledge there presence. Sales felt little rushed at pick up and Service department needs to be little more professional in dealing with customers. Acknowledge there presence. Sales felt little rushed at pick up and had issues with car dying in intersection. Month out and still haven’t received dmv registration sticker or any paperwork from bank. More
by cowboys229
Employees Worked With
Nicholas Delettera, Steve Levine
April 23, 2018
Best Service Ever From the time I call and set up my appointment until I pick up my vehicle A Bisig provides excellent service. He reassures me that my vehicle can be f From the time I call and set up my appointment until I pick up my vehicle A Bisig provides excellent service. He reassures me that my vehicle can be fixed. More
by Jacquie
Employees Worked With
Andrew Bisig
April 23, 2018
I was charged for a oil change and it wasn't performed. My receipt said 3 different types of oil were put in my car. I took my car to Long Pond Auto and it was discovered that my oil and oil filter were no My receipt said 3 different types of oil were put in my car. I took my car to Long Pond Auto and it was discovered that my oil and oil filter were not replaced. I am expecting a refund and a receipt stating what happened. Chris Codd is fully aware of this situation. More
by AJALFIERI1
Employees Worked With
Christopher Codd, Rocco Pellegrino
April 23, 2018
Bought a car. I really don't have much to say. Everything went well, I believe I got a good price on the car and it didn't take a great deal of time to make the tra I really don't have much to say. Everything went well, I believe I got a good price on the car and it didn't take a great deal of time to make the transaction. More
by Gabby
Employees Worked With
Sean Bittner, George Sarkis
April 23, 2018
Great experience as usual! My service technician was fabulous! Did the repairs in an efficient and timely manner and delivered for the quoted price. I always leave with a smil My service technician was fabulous! Did the repairs in an efficient and timely manner and delivered for the quoted price. I always leave with a smile because the cashiers are so friendly! More
by SABREFAN2004
Employees Worked With
Jamalle Cade
April 23, 2018
Great job! I was extremely happy with the service I received!!! I walked away a very happy customer. Nick was really helpful with my situation, I wanted to get r I was extremely happy with the service I received!!! I walked away a very happy customer. Nick was really helpful with my situation, I wanted to get rid of a car I still had a loan on and was worried about how to go about it. He was great and like I said I left a very happy individual! More
by nicole.oconnor36
Employees Worked With
George Sarkis, Nick Trottier
April 23, 2018
Above and beyond Dan followed up with me every step of the way! Even when the mechanic ran into a problem they were able to find a quick solution to get me up and runn Dan followed up with me every step of the way! Even when the mechanic ran into a problem they were able to find a quick solution to get me up and running More
by KDAVILA27
Employees Worked With
Dan Helmbold
April 22, 2018
Friendly, knowledgeable and accommodating I was a bit intimitaed about going to Bob Johnson. It always seemes so large. My husnmband and some friends tols me they are the best dealership in I was a bit intimitaed about going to Bob Johnson. It always seemes so large. My husnmband and some friends tols me they are the best dealership in the country and they had good experiances to I figured i should check ot out. Everyone treated me with a smile and "How can I help you?". Mike Marelletta was wonderful! He genuine and sincere. He listened to all my questions and answered knowledgably and confidently. He made sure I was comfortable with everything. Erica Pappert was non judgemental yet transparent when helping getting the financing I needed. He answered all my questions and made me feel comfortable with my decision. I will recommend Bob Johnson to Everyone! Thanks so much! Sincerely, Sara Frisone More
by spf7879
Employees Worked With
Michael Marletta, Eric Pappert
