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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,880 Reviews of Bob Johnson Chevrolet
November 25, 2018
good customer service in sales department My salesman was Joey Grimshaw. Joey made certain I was able to see the car I was interested in even though it was at another location. We worked out a My salesman was Joey Grimshaw. Joey made certain I was able to see the car I was interested in even though it was at another location. We worked out a deal, then I told him I'd like for my wife to see the car before I sign any papers. Joey actually drove the car to my home after he got out of work so my wife could see it, and the deal was finalized. I think he went "over the top' to get his sale and I really appreciate his efforts. George Sarkis was also very helpful to get a warranty agreement at a good price. More
by bassic.sounds
Verified CustomerEmployees Worked With
Joeseph Grimshaw, George Sarkis
November 25, 2018
Every time is something Where to begin. Your service department is terrible. Period. Every oil change is at least 2 hours and that’s with a scheduled appointment. 2 hours. My Where to begin. Your service department is terrible. Period. Every oil change is at least 2 hours and that’s with a scheduled appointment. 2 hours. My girlfriends last appointment for an oil change turned into a 4 day ordeal because a bolt for the tires stripped while performing a tire rotation. Was told it was from the factory when the put the locking nut on. They had to order the part so it would be the next day. As we went to get a courtesy vehicle we stood there for almost 10 minutes before 1 of the 5 employees who were doing nothing finally agnowledged us. The following day my girlfriend called at 3pm. Had to call back. Called at 4 as she was leaving work and was told it would be done at 5. We chose to take the courtesy vehicle for the weekend. Who knows if it would actually have been done by 5. In the future if we buy a vehicle from Bob Johnson our regular maintenance will be done elsewhere. It’s just ALWAYS something. Oil changes shouldn’t take up to 3 hours. More
by eric8050
Employees Worked With
Benjamin Collichio
November 25, 2018
Can't always fix electronic issues on new car. On my last car (2015) the dash lights dimmed during the day and you couldn't see the dash instruments whenever you turned on the wipers. Couldn't fix. On my last car (2015) the dash lights dimmed during the day and you couldn't see the dash instruments whenever you turned on the wipers. Couldn't fix. Our current car: back brakes and rotors badly scored after just 12,000 miles. They said that is normal and probaly is due to rust?????? They did agree to turn the rotors this one time for me. But what's causing this to happen on the back two wheels only? Also my interior display and functions don't show up till 1-2 minutes after the care is started ... another problem they say that is GM's fault and they can't fix it. The experience of entering the service write up area is confusing because it can become a free-for-all to see where to go and who's next. No customer wait line identification so everyone stands anywhere. Other customers have also told me they feel confused upon entering the service write up area also. Talked to the service manager with no success. What???? More
by KSG83
Employees Worked With
This is not about the service people it's about poor management in that area.
November 25, 2018
Best customer service !!! Will not buy a car from anywhere else. Steve York is the best salesman there. The entire Bob Johnson family is attentive to every detail and goes out Will not buy a car from anywhere else. Steve York is the best salesman there. The entire Bob Johnson family is attentive to every detail and goes out of their way to make sure your satisfied everytine you leave. More
by SARAHFARMER159
Employees Worked With
Dan Helmbold, George Sarkis, Steve York
November 25, 2018
Professional experienced caring staff Everyone at the dealership was very friendly and professional. They worked with me in regards to a trade-in and finding the best options for me in a v Everyone at the dealership was very friendly and professional. They worked with me in regards to a trade-in and finding the best options for me in a vehicle and payment plan. More
by MissyAnnSLP
Employees Worked With
Dean Dickinson, George Sarkis, Anthony Suttera, Willie Williams
November 24, 2018
Awesome experience Both my salesperson (Mike Marletta) and self proclaimed tech nerd (Joe) were awesome! Couldn’t recommend this experience more. I will recommend this d Both my salesperson (Mike Marletta) and self proclaimed tech nerd (Joe) were awesome! Couldn’t recommend this experience more. I will recommend this dealership and these professionals to others. More
by Kwalt88
Employees Worked With
Joe Williams
November 24, 2018
Great no pressure car buying experience Bob Johnson Chevrolet is a great place to buy a vehicle from. The people there are friendly, informative and helpful and are not pushy. I would high Bob Johnson Chevrolet is a great place to buy a vehicle from. The people there are friendly, informative and helpful and are not pushy. I would highly recommend this dealership to anyone looking to buy or lease a vehicle. More
by B361
Employees Worked With
Carol Harrington, Peter Montante, Ceallachan Kelly
November 24, 2018
2018 Silverado Steve did an amazing job going above and beyond to get me the payment I wanted and into a new vehicle. I'll be back in the future. Steve did an amazing job going above and beyond to get me the payment I wanted and into a new vehicle. I'll be back in the future. More
by Brhodes27
Employees Worked With
Steve Levine
November 24, 2018
First class and efficient Tyler France and his team made the car buying process simple and stress free. Great experience and love our new car. We’ll be a customer for life. Tyler France and his team made the car buying process simple and stress free. Great experience and love our new car. We’ll be a customer for life. More
by uBcheer00
Employees Worked With
Tyler France, John Brest, Dylan Love
November 22, 2018
The best all ways The service is great the people are amazing at Bob Johnson Chevrolet I will always shop there it's not hard to find a deal at Bob Johnson Chevrolet I The service is great the people are amazing at Bob Johnson Chevrolet I will always shop there it's not hard to find a deal at Bob Johnson Chevrolet I recommend them very highly More
by Holley John777
Employees Worked With
Gary Bains, Rob Mitchell
