Bob Howard Chrysler Dodge Jeep

This place is a joke. Let me start by saying if I could leave a zero or negative star review I would. My wife and I visited this dealership on August 8th 2016 with full i Let me start by saying if I could leave a zero or negative star review I would. My wife and I visited this dealership on August 8th 2016 with full intentions of purchasing a vehicle that day. I explained exactly what I wanted to purchase a new Jeep Grand Cherokee 4x4 limited. The sales person whose name I have since forgotten told me he had exactly what I was looking for, my wife and I test drove the vehicle and decided it was exactly what we were looking for so we started the negotiation process. At the beginning of the negotiation I should have just walked out, they asked how much I could put down on the vehicle, we settled on $6k. After this they asked me how much I would be willing to pay for the Jeep I told them I would pay $38k the MSRP was $45k, surprisingly to me they accepted my offer and we started paperwork. Only after reading over the fine print they were financing $38k on top of my $6k down so I would be paying $44k for the vehicle that was not going to happen. Like I said we should have walked out, but I renegotiated because I just wanted to be done with the purchase. After the price discrepancy I thought I was done being lied to but it gets better with this company. Only after agreeing to purchase the vehicle and starting the paperwork did I realize the window sticker said 4x2 not 4x4 (the sales person told us it was a 4x4 but dumb me I didn’t check for myself). Once I made this aware to the sales person he said he thought it was a 4x4 and started walking around the Jeep looking for a 4x4 badge, I looked under the front of the vehicle and confirmed it was a 4x2. He went inside and then informed me they did not have any of the 4x4’s in stock in the trim package we wanted and preceded to explain to me why we didn’t need a 4x4 here in Oklahoma (we live 30 miles outside the city). I explained this was not an option so he said he could order one from another dealership for us. I was actually ok with this until they wanted us to pay $2k OVER the MSRP and would not negotiate. After spending 4 hours at the dealership we left empty handed with an extra mark on my credit report because they ran my credit even though I told them not to since we were not going to purchase the vehicle. We ended up purchasing what we wanted from David Stanley in MWC for a better price than I was going to pay at here at Bob Howard the next day Aug. 9th. Bottom line this dealership is completely dishonest, will try and bait and switch you (almost happened to me) and once you get there they make it almost impossible to leave without being rude and just walking out. I would not recommend them to anyone and I wonder how many people they have screwed just the way they tried to screw my wife and I. More

They worked hard to make me a happy customer! Jesus Esquivel & Duke Potter were a pleasure to deal with. Purchased a 2015 F150 Platinum from them, and they spent the time, on a Saturday night, to Jesus Esquivel & Duke Potter were a pleasure to deal with. Purchased a 2015 F150 Platinum from them, and they spent the time, on a Saturday night, to explain all numbers to my satisfaction. I was hard on them at times, but they were both professional, patient, and very helpful in getting me into the truck I wanted. More

A+++Customer Service+++A Worked up traded/purchase without any hem haw business! Superb in all areas, in the door and out! I would recommend these persons to help friends and Worked up traded/purchase without any hem haw business! Superb in all areas, in the door and out! I would recommend these persons to help friends and family in the vehicle buying experience. More

Great customer service We purchased a used vehicle here and had amazing service from the sales department. We had a few problems almost a year later and used the service dep We purchased a used vehicle here and had amazing service from the sales department. We had a few problems almost a year later and used the service department due to the warranty. This is one of the best service departments I have ever dealt with. Our service writer, "Bill" Dobson, is very knowledgeable and helpful throughout the repair process. Spoke with him several times and he was always helpful, happy to speak with us and answer any questions so that we knew exactly what was going on and what to expect. I would highly recommend this dealership for any of your needs. More

OUTSTANDING! A+++ Michael Mayfield and Duke Potter were AMAZING. I am a young woman and they didn't try to take advantage in any way like you hear in this business. I w Michael Mayfield and Duke Potter were AMAZING. I am a young woman and they didn't try to take advantage in any way like you hear in this business. I was explained everything very thoroughly and all questions were answered I had. I felt very safe and taken care of with these guys! I had a very rock bottom situation I was in and while not many were even willing to take on the situation these guys didn't hesitate and got me back in a super nice car that is perfect for me with low miles and a warranty! I would go see Michael and Duke before anybody else!! I can't refer them enough seriously! More

Bought a car They are a great Dear Ship. Very Friendly And Go out of there way to help you. Couldn't ask for a better.. Any one who needs a car come to BH Th They are a great Dear Ship. Very Friendly And Go out of there way to help you. Couldn't ask for a better.. Any one who needs a car come to BH They treat you Right. More

Best car experience CJD was a wonderful experience, especially Michael Mayfield. He's not pushing like most salesmen. If you want to be treated great and want an awesome CJD was a wonderful experience, especially Michael Mayfield. He's not pushing like most salesmen. If you want to be treated great and want an awesome experience, CJD is the best place to buy a car. I wouldn't recommend any other place. More

Michael Mayfield is the best I've worked with I just bought my trailhawk from Michael Mayfield he was the best I've worked with and I couldn't be happier with my purchase!! I just bought my trailhawk from Michael Mayfield he was the best I've worked with and I couldn't be happier with my purchase!! More

Great experience overall! I went in a little nervous because I wasn't too sure if I wanted to buy, but was surprised by how comfortable I felt when I was there. The service was I went in a little nervous because I wasn't too sure if I wanted to buy, but was surprised by how comfortable I felt when I was there. The service was excellent. Jesus didn't pressure me to buy and yet was still determined to help me find the right car for my needs. He let me take my time and let me decide what Was best for me. I would recommend this dealer to anyone. Ask for Jesus! More

Very helpful staff Purchased a used jeep from Jesus and he was very helpful! so was the sales manager matt! even the general manager jeremy came out and greeted me and m Purchased a used jeep from Jesus and he was very helpful! so was the sales manager matt! even the general manager jeremy came out and greeted me and made me feel more comfortable. great experience. More