Bob Howard Chrysler Dodge Jeep

Recently purchased a new Dodge Ram from Bob Howard CDJ. The whole process from start to finish has been exceptional and even after the sale. All of the employees I have encountered throughout the process The whole process from start to finish has been exceptional and even after the sale. All of the employees I have encountered throughout the process have been personal and professional. I would highly recommend Bob Howard CDJ! More

This was the worst experience I have ever had ! Called and made appointment for 10:30 am on Monday for a noise under the hood and an oil change ! The lady asked if I wanted to wait I Said no I would leave and made appointment for 10:30 am on Monday for a noise under the hood and an oil change ! The lady asked if I wanted to wait I Said no I would leave it but would need a loaner ! Got there and yup no loaner you can try enterprise down the road. Day by day nothing it was a warranty fix and so I said please fix it ASAP if not covered I would pay out of pocket she said ok . Two days later after hearing nothing I called to ask if jeep was ready ?response was I was waiting on warranty so we have not started on it ! 650.00 into rental car cost ! I was livid but kept my composure then went to pick up after the warranty company told me it was covered they said bull was 1800 now I was coming unglued ! Turns out I paid 200 and 650 for rental cost ! I will never take anything to them and I suggest you look at reviews prior to doing business with them !! Horrible just plain horrible got jeep back 7 days later 🤬 More

No one from the dealership ever contacted me. Even if the vehicle I inquired about was sold, they should have had the courtesy to let me know. Disappointing. the vehicle I inquired about was sold, they should have had the courtesy to let me know. Disappointing. More

Got in contact with a salesman about purchasing a car. Got a quick response for the first few days and then never heard back from the salesman. Will be taking my business elsewhere Got a quick response for the first few days and then never heard back from the salesman. Will be taking my business elsewhere More

They are very misleading on their pricing that they publish on the web. I was willing to pay them exactly what they had it advertised for but once you get sat down they wanted to add on $600 for doc f publish on the web. I was willing to pay them exactly what they had it advertised for but once you get sat down they wanted to add on $600 for doc fees and another $1800 for some add-ons including free nitrogen for life in your tires. Very misleading would not recommend buying a vehicle from here. Before they knew I seen the web price, they tried getting $6000 more than what they advertise for. The service department has been good to me, but not honest at all on the sales end. More

Used Vehicles...I saw a 2019 Ford F350. TrueCar had Used Vehicles... I saw a 2019 Ford F350. TrueCar had listed the vehicle at $63,2XX. Once I logged into my TrueCar account I received an "Offer" for $ Used Vehicles... I saw a 2019 Ford F350. TrueCar had listed the vehicle at $63,2XX. Once I logged into my TrueCar account I received an "Offer" for $62,9XX. $300, whooptie doo. But at least I had a starting point. When I showed up the next day, 5 Dec 2020, Richard greeted me. He seemed nice enough. I asked about the truck and he acted like he wasn't sure which truck I was talking about, but then immediately told me that someone had just test drove it earlier that day. I thought to myself, "Ok, the xx has started already. That was quick!". I also asked when it was traded in and was told "4 or 5 days ago". According to vehiclehistory.com, it's been sitting on the lot for almost a month. So, I've gotten two xx answers already and haven't been there 5 minutes. Long story short, we took a look at the truck, and took it for a quick test drive. It seemed nice and tight. Now let's go see how hard they are going to try to screw me lol. This is where the fun really began. The salesman did the whole "I'll be right back" routine and I sat there and waited. And waited. At least 15 minutes had passed before I got up to walk outside and take another look at the truck while they were "busy" working the numbers. Richard came back with $65,488. I quickly reminded him of the TrueCar price (which I had told him about on the lot), showed him the site on my phone, which he took a picture of to show his manager. I then told him that even that was too high, and I would be a player for $58,000 out the door. 10 minutes later he comes back and says something to the effect of "Oh, that was what TrueCar said it should go for". "That's not what the price actually is". Now, if you know how TC works, the dealer pays them to advertise and essentially give them leads, generating business. They aren't LEGALLY obligated to honor the price that THE DEALERSHIP advertises, but they should. Either way, I told Richard that I would log out of my TC account and show him the price advertised to the general public (the original $63,2XX price). Well, what do you know? The price had disappeared. The ad showed "No price listed" and when I clicked on it, it said that the dealer has not assigned an asking price or something to that effect. So, basically the manager had just deleted the TrueCar price from the system. I thanked Richard for his time and got up. I told him that what they had just done is skeevy as xxxx and have a good night. He asked incredulously if I was going to allow that to end the deal to which I replied that he had my contact information, if he could meet my price give me a call. Lo and behold, the price on TrueCar is now $65,488. Truthfully, even if they called me tomorrow and offered me the truck at my price I doubt I would do business with this dealership. Which is a xxxx shame. Because they had a truck that was 99.99% of what I wanted if I built it myself, and we weren't really that far apart on price. They start high, I start low and we meet somewhere in the middle. They could have definitely sold a truck tonight, but I refuse to do business a completely dishonest dealership. Lots of dealerships and F350's in this country. More

BH SERVICE center has always treated me like family. I bought my car in 2017 and to this day they are the only ones to do maintenance work on my Charger. Not sure I would trust anyone else to do it. bought my car in 2017 and to this day they are the only ones to do maintenance work on my Charger. Not sure I would trust anyone else to do it. More

I brought 2 of my vehicles to this dealer on July 31 for oil changes. The next day I tried to use the windshield washer and found it only worked on one side. I checked under the hood and found the sprayer n oil changes. The next day I tried to use the windshield washer and found it only worked on one side. I checked under the hood and found the sprayer nozzle broken and shoved back together. On the other vehicle, there was a scratch in the leather steering wheel. I tried to call the dealership almost daily for the following month and could not reach anyone. Finally I called Chrysler customer care and they got me in touch with a manager. This manager asked me to bring the vehicle back and to show him the issues. I told him my wife refuses to bring her vehicle back and I will just fix her sprayer myself. I brought my car back for them to correct the issues. I get the car back today and was told that they did not damage the car and refuse to fix the scratch. I again left my number for the manager....who again was not available...and was told he would call back, and yet again....no return call. I will never use this dealer again and will tell everyone I know of this terrible customer service experience. This dealer does not care about customers or making their mistakes right. More

Still smiling after the sale I was treated quite well at this dealership from my salesman (Herman) to financing (Elliot and Mark). I got the Jeep I wanted, a great price and finan I was treated quite well at this dealership from my salesman (Herman) to financing (Elliot and Mark). I got the Jeep I wanted, a great price and financing went smoothly. I highly recommend this dealership if you are buying a vehicle. I have not met with the service dept. to date but I anticipate another great experience when I visit them. I have been on a 2 year search for the right vehicle and price and I hoped to be treated respectfully. I found it all there. More

My vehicle had a lot of initial repairs plus some recall repairs/replacements. The Bob Howard Tech took care of them all. The staff was also very nice & gave me a loan vehicle to use until my Jeep was done repairs/replacements. The Bob Howard Tech took care of them all. The staff was also very nice & gave me a loan vehicle to use until my Jeep was done being fixed. More