Bob Howard Chrysler Dodge Jeep

Buying new Jeep Wrangler Had issues at other dealers around town for 3days went to Howard and within an hour we were finished up driving a new wrangler ! Nice and easy the way Had issues at other dealers around town for 3days went to Howard and within an hour we were finished up driving a new wrangler ! Nice and easy the way I like it ! Not a lot of extra back and forth !! Will be back for my next as well! More

Express lane Very helpful to get in and out in a reasonable time. This allows me the option to wait for my car or leave it for service Very helpful to get in and out in a reasonable time. This allows me the option to wait for my car or leave it for service More

Dishonest - DO NOT BUY- Rating "ZERO" stars This dealership is so dishonest. We found a pre-owned vehicle that was listed at their lot on Broadway Extension. When we arrived it was nothing like This dealership is so dishonest. We found a pre-owned vehicle that was listed at their lot on Broadway Extension. When we arrived it was nothing like the online picture, actually they had only posted the right side of the vehicle that looked decent, the other side was completely trashed, which we found out once we arrived at their lot. What a deceiving way to lure you in. The Sales person then brought us a car they had just received and it seemed fairly decent for my 16 year old. We proceeded to purchased a car from Bob Howard Chrysler Jeep Dodge in OKC on 8/19/2017 after waiting for 4 hours to have the forms processed. After 6 weeks we never received the forms to register the vehicle nor did we receive finance information to submit the first payment. We were then called and asked to come I to sign additional missing forms, but were told that we could not take the car and had to bring it back... we were then asked to re-apply to secure another loan and after waiting 5hrs and 45 min were told everything was ok to proceed with taking possession of the car. So we left the lot once again with a revised new sales contract. We were then called again on 10/17/17 And asked to return the car by 4PM! because somehow the loan did not go through AGAIN!!! This is unacceptable!!. We have provided a down payment and purchased insurance and now are asked leave without a car!!!. when we questioned and asked why the general manager started raising his voice and screaming in a demeaning manner. Very unprofessional. I asked for a refund of my down payment and any insurance fees incurred due to it not being my error and the general manager rudely declined and yelled at me. I will NEVER do business with this dealership. And, I will be sure to let everyone know. DO NOT BUY. I later drove to Jim Norton Toyota and bought my car and received exceptional service and only had to wait 1.5 hrs. I have filed a formal complaint with the Better Business Bureau on Bob Howard Chrysler Jeep Dodge in OKC More

Everything was good it took a lot longer for oil change than I love going to Bob Howard they do an excellent job today service was very slow but all in the end they got it out and everything was okay I like the I love going to Bob Howard they do an excellent job today service was very slow but all in the end they got it out and everything was okay I like the courtesy drinks and I like that they have coupons that you can use that's the best of all More

Express Lane Service I have been going to this dealer for service for 20 years. Customer service is excellent. Chris is easy to work with; this is the second time I have w I have been going to this dealer for service for 20 years. Customer service is excellent. Chris is easy to work with; this is the second time I have worked with him. More

Very Understanding And Accurate I was upset and your people calmed me down and repaired my vehicle. Very professional and thoughtful. I appreciate your group in a new way, thanks. I was upset and your people calmed me down and repaired my vehicle. Very professional and thoughtful. I appreciate your group in a new way, thanks. More

Bought 2 instead of 1 Worked with Salesman Jesus. I like his approach and helpfulness. In the end, I bought 2 Grand Cherokees instead of the single purchase that I had plan Worked with Salesman Jesus. I like his approach and helpfulness. In the end, I bought 2 Grand Cherokees instead of the single purchase that I had planned. More

Great service dept I took my 2017 Chrysler Pacifica to Bob Howard for my first oil change and rotate the tires. The gentlemen were very nice. Very professional I took my 2017 Chrysler Pacifica to Bob Howard for my first oil change and rotate the tires. The gentlemen were very nice. Very professional More

Pallesen Fast, polite, and completed the job. Very good service rep. Advised me of other things to be aware of and what could be done. No pressure Fast, polite, and completed the job. Very good service rep. Advised me of other things to be aware of and what could be done. No pressure More

Jesus did a great job. Jesus Esquivel was a pleasure to work with when I was shopping for a car. He made sure to listen to exactly what I needed and did not pressure me at a Jesus Esquivel was a pleasure to work with when I was shopping for a car. He made sure to listen to exactly what I needed and did not pressure me at all. He let me look at the car for a long time before I decided, probably knowing that I prefer to shop that way. He really did a tremendous job: he was super responsive to calls and texts and got together all of the paperwork very quickly once I decided to buy. I can't say enough good things about the experience with him. That is when the experience went south. The financing department could use a lesson from Mr. Esquivel. They were pressuring me to buy warranties that I did not want, basically talking in circles until I signed up for a warranty which I am now trying to cancel. The only way I was able to get in contact with anyone was by calling every hour on the hour for two days nonstop. If the dealership put as much effort on the end of the transaction as they did in the beginning with Jesus they could have a dealership to be proud of. Jesus gets 5 stars + Financing gets 1 star = 3 star average. More