Bob Howard Chrysler Dodge Jeep

could have explained what our finance charge was on this transaction but no percentage was ever given me, only problem was when we drove home and discovered that while they ere cleaning the vehicle for the transaction but no percentage was ever given me, only problem was when we drove home and discovered that while they ere cleaning the vehicle for the sale, much of the inside glass had streaks, indicating that someone did not rinse out the cloths used for that purpose enough, I had to reclean them More

We went to Bob Howard approximately four weeks ago looking to purchase a 2022 jeep. We were unable to find a one on the lot. We made a decision to order one through Bob Howard. We had a good experienc looking to purchase a 2022 jeep. We were unable to find a one on the lot. We made a decision to order one through Bob Howard. We had a good experience with Marquis. He was patient and helpful. We received an email from Bob Howard about them purchasing a trade in with them. We went there and was treated like we were trash that blew in with a piece of xxxx trade in. We are EXTREMELY disappointed with the way we were treated and were told to go elsewhere by Taylor (sales manger) if we wanted. So.... we did! We canceled our $50k plus jeep order. Went somewhere we can be treated with respect. Never again in live. More

FANTASTIC CAR BUYING EXPERIENCE, It was fast and super easy with pre approval. Ben and Darren were great, no haggling, they put me in something I wanted. easy with pre approval. Ben and Darren were great, no haggling, they put me in something I wanted. More

The sales staff were very friendly and helpful. They were able to get me in the vehicle I wanted at a better price than expected. Thank you They were able to get me in the vehicle I wanted at a better price than expected. Thank you More

Took my money and kept their word no hassle no haggle meaning you can't get a dollar less than their price. 2/18/22 2013 Jeep GrandCherokee Limited pics online did not shows dents you can't even zoom on meaning you can't get a dollar less than their price. 2/18/22 2013 Jeep GrandCherokee Limited pics online did not shows dents you can't even zoom on photos from 3rd party website or dealership. Carfax said no damage or dents. Drive 3hours to buy it already pre approved for the total. Arrive and the Jeep has major dents and repair needed. I asked for it to be fixed they said no. I asked for discount they said no. I asked for a second key flob they said no. I asked for a full tank of gas they said no. 4hours later Im ready to drive away. The key flob didn't work no button response. Allows Jeep to start but no button functions. They sent me to parts for new flob battery still didn't solve issue. Sent me to service. They like what's wrong with it oh oh OK well let me take your keys and we will get it in....I said no please I just waited 4xxxxing hours to buy a dented vehicle with no working key. And hemily pulled away. Stopped for gas in Cushing only to have key not register and Jeep go in ignition/anti theft mode wouldn't allow Jeep to start. Will turn over but never start. Called few minutes of making them understand my keyflob doesn't have or had working buttons. They found solution take flob n press against push start button. Got off work & my left (blue) headlight went out after stopping again for gas.. I spent 20mins wiggling nothing. Turned Jeep on and off few times came back on. While under hood notice my engine cover is gone $150. My air filter tube box and everything connected to my intake throttle bottle was literally just sitting there it's not tighted and the air box is loose. Jist slide off and out. I tightened with a penny. Yes I definitely should have looked more diligently however when your told this car is legit and the carfax 2owner clean report and buying from a reputable dealership like this you expect professional honest work. I was told they treat their used cars like new. So you sell brand new dented cars no key and missing part? 13790 for Jeep plus 599 b.s doc fees...thanks again Herman & Stephen yawl great service girl and Manger Cory Taylor crrrrap. More

Worst dealership I've ever dealt with. They refused to give me the history report. give me the history report. More

I purchased a brand new 2021 Chrysler Pacifica Hybrid Limited on Nov 23, 2021. I didn't even get to drive it off the lot before it broke down. I was constantly told that they would "take care of me". I Limited on Nov 23, 2021. I didn't even get to drive it off the lot before it broke down. I was constantly told that they would "take care of me". It is true that their team has been in contact with me regularly, to tell me that they still can't do anything to help me and my family. It is also true that they did gave me a loaner, that is in no way similar to the vehicle I purchased and likely one of the cheapest vehicles on their lot. Despite having a couple vehicles come through your dealership that were exactly the same as my new car that they could've traded me into. Telling me that "you're doing everything you can to take care of me" but won't even give me the repair records for the vehicle so that I can contact a lemon lawyer to finally get this mess put beyond me and move on, tells a different story. I had hoped that when I said that I would bring lunch when I picked up the repair records, and then actually proceeded to purchase pizzas for your repair team that it would demonstrate what "taking care of people" and upholding your word meant. Telling me that "you're doing everything you can to take care of me" but doing the absolute minimum, if that, isn't good enough. Also, telling me that I'm "not disabled enough to qualify for your Disabled Veteran Discount" because I'm only rated at 70% and not 100%, isn't "taking care of me", or other veterans, in my opinion. This is akin to stealing from me. More

TERRIBLE TERRIBLE TERRIBLE, I bought a Ford Mustang from them and the moment I told them I wasn’t financing though then they completely treated me like crap. I ended up buying the car because it had everyth them and the moment I told them I wasn’t financing though then they completely treated me like crap. I ended up buying the car because it had everything I wanted and was honestly tired of car shopping. Anyways I buy the car and then they told me I couldn’t take it home! I was angry so I spoke to the sales manager who was completely unprofessional and the financial guy was a jerk I was able to talk them into letting me take the car home. After driving for a few days I decided to vacuum out the car agin and what I found under the seats was disgusting there was fries, half a biscuit, flashlights and chargers like they had just shoved everything under the passenger side I was so upset with how poorly they detailed the car so I reached out to the guy who sold me the car Chris Rosales and he replied with a smart alic comment saying it looked clean when you looked at it didn’t it. So I do not recommend going to this place I should have done a better job at inspecting the car but you would expect better from them! More

My wife and purchased a CPO Grand Cherokee. Per the Certified program the vehicle should have undergone an extensive inspection and repair https://www.certifiedpreowned.chrysler.com/. With only 36K mi Certified program the vehicle should have undergone an extensive inspection and repair https://www.certifiedpreowned.chrysler.com/. With only 36K miles this should have been easy but within a day of taking delivery we noticed the Radio had failed and was randomly pushing buttons rendering it unusable, the check engine light came on, it has a capless filler and it kicks off the pump ever 30sec, the dash was peeling, I turned on the wipers for the first time to find that the rubber had failed, the vent motor started making a very loud noise, the first hard brake (to miss a car in the oncoming lane) I noticed the brake rotors were warped.... I contacted the dealership but never got a response and now I am left with a vehicle that is a mess and unfortunately FCA is months out to be able to repair. There is no doubt that this unit was inspected but knowing it was a long lead to repair they let it be my problem rather than making the repair or telling us about it. It is unlikely that the technicians did not catch all these issues and if they did not catch at least some of the problems they should not be a technician. More

The original agreement we discussed over the phone was very different upon arrival to dealership. very different upon arrival to dealership. More