Bob Howard Chrysler Dodge Jeep

Worst dealership I've ever dealt with. They refused to give me the history report. give me the history report. More

I purchased a brand new 2021 Chrysler Pacifica Hybrid Limited on Nov 23, 2021. I didn't even get to drive it off the lot before it broke down. I was constantly told that they would "take care of me". I Limited on Nov 23, 2021. I didn't even get to drive it off the lot before it broke down. I was constantly told that they would "take care of me". It is true that their team has been in contact with me regularly, to tell me that they still can't do anything to help me and my family. It is also true that they did gave me a loaner, that is in no way similar to the vehicle I purchased and likely one of the cheapest vehicles on their lot. Despite having a couple vehicles come through your dealership that were exactly the same as my new car that they could've traded me into. Telling me that "you're doing everything you can to take care of me" but won't even give me the repair records for the vehicle so that I can contact a lemon lawyer to finally get this mess put beyond me and move on, tells a different story. I had hoped that when I said that I would bring lunch when I picked up the repair records, and then actually proceeded to purchase pizzas for your repair team that it would demonstrate what "taking care of people" and upholding your word meant. Telling me that "you're doing everything you can to take care of me" but doing the absolute minimum, if that, isn't good enough. Also, telling me that I'm "not disabled enough to qualify for your Disabled Veteran Discount" because I'm only rated at 70% and not 100%, isn't "taking care of me", or other veterans, in my opinion. This is akin to stealing from me. More

TERRIBLE TERRIBLE TERRIBLE, I bought a Ford Mustang from them and the moment I told them I wasn’t financing though then they completely treated me like crap. I ended up buying the car because it had everyth them and the moment I told them I wasn’t financing though then they completely treated me like crap. I ended up buying the car because it had everything I wanted and was honestly tired of car shopping. Anyways I buy the car and then they told me I couldn’t take it home! I was angry so I spoke to the sales manager who was completely unprofessional and the financial guy was a jerk I was able to talk them into letting me take the car home. After driving for a few days I decided to vacuum out the car agin and what I found under the seats was disgusting there was fries, half a biscuit, flashlights and chargers like they had just shoved everything under the passenger side I was so upset with how poorly they detailed the car so I reached out to the guy who sold me the car Chris Rosales and he replied with a smart alic comment saying it looked clean when you looked at it didn’t it. So I do not recommend going to this place I should have done a better job at inspecting the car but you would expect better from them! More

My wife and purchased a CPO Grand Cherokee. Per the Certified program the vehicle should have undergone an extensive inspection and repair https://www.certifiedpreowned.chrysler.com/. With only 36K mi Certified program the vehicle should have undergone an extensive inspection and repair https://www.certifiedpreowned.chrysler.com/. With only 36K miles this should have been easy but within a day of taking delivery we noticed the Radio had failed and was randomly pushing buttons rendering it unusable, the check engine light came on, it has a capless filler and it kicks off the pump ever 30sec, the dash was peeling, I turned on the wipers for the first time to find that the rubber had failed, the vent motor started making a very loud noise, the first hard brake (to miss a car in the oncoming lane) I noticed the brake rotors were warped.... I contacted the dealership but never got a response and now I am left with a vehicle that is a mess and unfortunately FCA is months out to be able to repair. There is no doubt that this unit was inspected but knowing it was a long lead to repair they let it be my problem rather than making the repair or telling us about it. It is unlikely that the technicians did not catch all these issues and if they did not catch at least some of the problems they should not be a technician. More

The original agreement we discussed over the phone was very different upon arrival to dealership. very different upon arrival to dealership. More

Recently purchased a new Dodge Ram from Bob Howard CDJ. The whole process from start to finish has been exceptional and even after the sale. All of the employees I have encountered throughout the process The whole process from start to finish has been exceptional and even after the sale. All of the employees I have encountered throughout the process have been personal and professional. I would highly recommend Bob Howard CDJ! More

This was the worst experience I have ever had ! Called and made appointment for 10:30 am on Monday for a noise under the hood and an oil change ! The lady asked if I wanted to wait I Said no I would leave and made appointment for 10:30 am on Monday for a noise under the hood and an oil change ! The lady asked if I wanted to wait I Said no I would leave it but would need a loaner ! Got there and yup no loaner you can try enterprise down the road. Day by day nothing it was a warranty fix and so I said please fix it ASAP if not covered I would pay out of pocket she said ok . Two days later after hearing nothing I called to ask if jeep was ready ?response was I was waiting on warranty so we have not started on it ! 650.00 into rental car cost ! I was livid but kept my composure then went to pick up after the warranty company told me it was covered they said bull was 1800 now I was coming unglued ! Turns out I paid 200 and 650 for rental cost ! I will never take anything to them and I suggest you look at reviews prior to doing business with them !! Horrible just plain horrible got jeep back 7 days later 🤬 More

No one from the dealership ever contacted me. Even if the vehicle I inquired about was sold, they should have had the courtesy to let me know. Disappointing. the vehicle I inquired about was sold, they should have had the courtesy to let me know. Disappointing. More

Got in contact with a salesman about purchasing a car. Got a quick response for the first few days and then never heard back from the salesman. Will be taking my business elsewhere Got a quick response for the first few days and then never heard back from the salesman. Will be taking my business elsewhere More

They are very misleading on their pricing that they publish on the web. I was willing to pay them exactly what they had it advertised for but once you get sat down they wanted to add on $600 for doc f publish on the web. I was willing to pay them exactly what they had it advertised for but once you get sat down they wanted to add on $600 for doc fees and another $1800 for some add-ons including free nitrogen for life in your tires. Very misleading would not recommend buying a vehicle from here. Before they knew I seen the web price, they tried getting $6000 more than what they advertise for. The service department has been good to me, but not honest at all on the sales end. More