Bob Howard Chrysler Dodge Jeep

Purchased a used pickup at bob Howard. Overall experience was just okay, but we got it done. Paperwork was delivered to me to be signed, and pickup was delivered to my house after. So Overall experience was just okay, but we got it done. Paperwork was delivered to me to be signed, and pickup was delivered to my house after. So far. So good. Now, over a month later, I've never received my copies of papers or a title and my temp tag expired a week ago. Multiple calls have accomplished nothing, if you can get someone to answer the phone after they transfer the call. The vehicle I purchased also still has insurance on it from the previous owner from the same company I use, so I'm having trouble getting insurance. Called my salesperson, and he said he would call the previous owner. Still no luck. Also only received one key with vehicle after asking for 2 multiple times. Overall my experience has not been a good one More

Terrible experience. They sold me a truck that was already sold. Never again! Made me fill out all the paperwork They sold me a truck that was already sold. Never again! Made me fill out all the paperwork More

You sold me a truck that was a special order for another customer. False Promises. Terrible experience. NEVER AGAIN. Cars.com and Bob Howard SUCK! customer. False Promises. Terrible experience. NEVER AGAIN. Cars.com and Bob Howard SUCK! More

terrible service I bought a used jeep wrangler and they didn't want to change the tires that were worn out. The next day I detected that the lights of the dome do not work and they did not want to repair didn't want to change the tires that were worn out. The next day I detected that the lights of the dome do not work and they did not want to repair it. lousy sellers, do not buy there More

Our salesman JJ was a quick and efficient salesman. He had all of our paperwork ready within an hour of me calling in and reserving a vehicle. I had to drive 2 hours to the dealership. The vehicle was He had all of our paperwork ready within an hour of me calling in and reserving a vehicle. I had to drive 2 hours to the dealership. The vehicle was cleaned and ready to go when we arrived. They treated me very well and were not hiding anything at all during the buying process. JJ was very respectful and knowledgeable salesman. More

could have explained what our finance charge was on this transaction but no percentage was ever given me, only problem was when we drove home and discovered that while they ere cleaning the vehicle for the transaction but no percentage was ever given me, only problem was when we drove home and discovered that while they ere cleaning the vehicle for the sale, much of the inside glass had streaks, indicating that someone did not rinse out the cloths used for that purpose enough, I had to reclean them More

We went to Bob Howard approximately four weeks ago looking to purchase a 2022 jeep. We were unable to find a one on the lot. We made a decision to order one through Bob Howard. We had a good experienc looking to purchase a 2022 jeep. We were unable to find a one on the lot. We made a decision to order one through Bob Howard. We had a good experience with Marquis. He was patient and helpful. We received an email from Bob Howard about them purchasing a trade in with them. We went there and was treated like we were trash that blew in with a piece of xxxx trade in. We are EXTREMELY disappointed with the way we were treated and were told to go elsewhere by Taylor (sales manger) if we wanted. So.... we did! We canceled our $50k plus jeep order. Went somewhere we can be treated with respect. Never again in live. More

FANTASTIC CAR BUYING EXPERIENCE, It was fast and super easy with pre approval. Ben and Darren were great, no haggling, they put me in something I wanted. easy with pre approval. Ben and Darren were great, no haggling, they put me in something I wanted. More

The sales staff were very friendly and helpful. They were able to get me in the vehicle I wanted at a better price than expected. Thank you They were able to get me in the vehicle I wanted at a better price than expected. Thank you More

Took my money and kept their word no hassle no haggle meaning you can't get a dollar less than their price. 2/18/22 2013 Jeep GrandCherokee Limited pics online did not shows dents you can't even zoom on meaning you can't get a dollar less than their price. 2/18/22 2013 Jeep GrandCherokee Limited pics online did not shows dents you can't even zoom on photos from 3rd party website or dealership. Carfax said no damage or dents. Drive 3hours to buy it already pre approved for the total. Arrive and the Jeep has major dents and repair needed. I asked for it to be fixed they said no. I asked for discount they said no. I asked for a second key flob they said no. I asked for a full tank of gas they said no. 4hours later Im ready to drive away. The key flob didn't work no button response. Allows Jeep to start but no button functions. They sent me to parts for new flob battery still didn't solve issue. Sent me to service. They like what's wrong with it oh oh OK well let me take your keys and we will get it in....I said no please I just waited 4xxxxing hours to buy a dented vehicle with no working key. And hemily pulled away. Stopped for gas in Cushing only to have key not register and Jeep go in ignition/anti theft mode wouldn't allow Jeep to start. Will turn over but never start. Called few minutes of making them understand my keyflob doesn't have or had working buttons. They found solution take flob n press against push start button. Got off work & my left (blue) headlight went out after stopping again for gas.. I spent 20mins wiggling nothing. Turned Jeep on and off few times came back on. While under hood notice my engine cover is gone $150. My air filter tube box and everything connected to my intake throttle bottle was literally just sitting there it's not tighted and the air box is loose. Jist slide off and out. I tightened with a penny. Yes I definitely should have looked more diligently however when your told this car is legit and the carfax 2owner clean report and buying from a reputable dealership like this you expect professional honest work. I was told they treat their used cars like new. So you sell brand new dented cars no key and missing part? 13790 for Jeep plus 599 b.s doc fees...thanks again Herman & Stephen yawl great service girl and Manger Cory Taylor crrrrap. More