Bob Ferrando Ford

I have been dealing with this dealership for over 30 years and another 25 before that my father dealt with this dealership. We are a Ford family. I personally have purchased 4 new vehicles over the year years and another 25 before that my father dealt with this dealership. We are a Ford family. I personally have purchased 4 new vehicles over the years and they have been outstanding in dependability. The last sale for me was in September 2024 and I purchased a 2024 Bronco Big Bend. It is a great vehicle. This past year we had over 4 feet of snow and the Bronco walked through it. I appreciate the sales staff of Shawn Haas and Todd Kroh. The service manager of John Barney and his associates are top notch. SO over all: Sales, service and a dependable product makes Fernando Ford the best. Still want to meet Bob Jr. someday. More

Very friendly and knowledgeable did work on time. It’s my go to place for my escape It’s my go to place for my escape More

Everyone is always Kind and accommodating. Always my first pick for a dealership in Erie county! Always my first pick for a dealership in Erie county! More

Everything was done in a quick and professional manner. They explained what was going to be done and how soon it would be done. Timing was great! They explained what was going to be done and how soon it would be done. Timing was great! More

BOB Ferrando is the best! Service parts and sales all treat you like your there only customer! Thanks Bob Ferrando Ford! Service parts and sales all treat you like your there only customer! Thanks Bob Ferrando Ford! More

Arlin is the best! He always makes me feel like an important customer and takes such good care of me and my husband….not just a number! Thanks Arlin! He always makes me feel like an important customer and takes such good care of me and my husband….not just a number! Thanks Arlin! More

I drove a few hours to buy a truck here. Sales guy was constantly in and out talking to his manager and did not interface with me a whole lot other than when I would ask questions. The finan Sales guy was constantly in and out talking to his manager and did not interface with me a whole lot other than when I would ask questions. The finance guy was great. I asked if they would fill the truck up before I left being I had to drive a few hours home and I was told yes they would. Go to leave and it’s not filled. Sales manager wouldn’t allow more than $30 of fuel. Poor customer service as far as I am concerned. Then come to find out they were having problems paying off my traded vehicle-where I had to get involved to get it paid. This could have resulted in missed payment(s) on my credit for a truck that I didn’t even have anymore. Overall the dealership is decent but they left a bad taste in my mouth and therefore I wouldn’t recommend. More

I appreciated the evaluation of my battery and quick oil change and tire rotation. I was pleased that Ford replaced the battery under warranty without charge. change and tire rotation. I was pleased that Ford replaced the battery under warranty without charge. More

I didn’t know what to expect when I first walked through the door, but I was met with kindness and professionalism. When the deal was said and done, I walked out a happy customer. the door, but I was met with kindness and professionalism. When the deal was said and done, I walked out a happy customer. More

Great service, helpful, kind. Service manager explained everything, I was able to get a loaner car, which helped immensely! Best service EVER !! Service manager explained everything, I was able to get a loaner car, which helped immensely! Best service EVER !! More