Bob Ferrando Ford

Bought new car I put money down the week before, and had an overall $5,000.00 down payment. When I called to set up pick up, I was disappointed because it was not re I put money down the week before, and had an overall $5,000.00 down payment. When I called to set up pick up, I was disappointed because it was not ready. I figured it would have been prepped after a week. The paperwork process went smoothly. Taylor was especially helpful and answered all of my questions with expertise. The gentleman who explained the extended warranty options was very patient and knowledgeable. More

Service rating Have always had a good experience with Bob Fernando Ford. The technicians are courteous and professional. They have always answered questions, or trie Have always had a good experience with Bob Fernando Ford. The technicians are courteous and professional. They have always answered questions, or tried to find the answer if they didn’t know. More

Exceeded Expectations Service department always go above and beyond. This visit was no different - John went out of his way to take care of me and make sure that I took adv Service department always go above and beyond. This visit was no different - John went out of his way to take care of me and make sure that I took advantage of my last free service/maintenance associated with my lease. More

The best ever! The service department is the best. I woul love to look at other makes and models but can't as I would loose this service from people who care! The service department is the best. I woul love to look at other makes and models but can't as I would loose this service from people who care! More

Good as usual. There was a issue with back up system on my truck. They found the problem and took care of it. It's good that we are able to get a loaner There was a issue with back up system on my truck. They found the problem and took care of it. It's good that we are able to get a loaner More

Respectful I have never had a bad experience when dealing with the Ferrando service department. Every person is polite, knowledgeable, and respectful. I drive c I have never had a bad experience when dealing with the Ferrando service department. Every person is polite, knowledgeable, and respectful. I drive cars, but I don’t know much about them. I have never felt dumb or looked down upon when describing my automotive problems More

Thanks Shawn! Shawn worked with us over an extended period of time to make sure we ended up with the right vehicle at the right price. We would recommend Shawn and Shawn worked with us over an extended period of time to make sure we ended up with the right vehicle at the right price. We would recommend Shawn and Bob Ferrando Ford to anyone looking for a great vehicle at a fair price! Thanks again, Shawn! More

Friendly service Was upset to find upon arriving home there were more cosmetic damages to the vehicle than had been discovered at the dealer ship. The individuals I wo Was upset to find upon arriving home there were more cosmetic damages to the vehicle than had been discovered at the dealer ship. The individuals I worked with were very friendly and didn’t push me to buy a vehicle. I asked to lower the price due to some exterior damage I had found to the vehicle. Only to find out once I was home there was more than what I had seen and the salesman did not point it out. Unless he was also unaware. More

Good as usual Very prompt and provided good communication around my vehicle service. Always very engaged and thorough. The service team does a great job supporting Very prompt and provided good communication around my vehicle service. Always very engaged and thorough. The service team does a great job supporting the promise from the sales team when you bought the vehicle. Highly recommend the dealership and the staff. More

Bob Fernando’s is a great place to go! My experience with Todd and Rob were awesome, such great people and very willing to get you what you want/need! I will be returning for future purchas My experience with Todd and Rob were awesome, such great people and very willing to get you what you want/need! I will be returning for future purchases and will always recommend these two sales men. More