Bob Ferrando Ford

GREAT SALESMAN/CUSTOMER SERVICE When I explained to sales rep Todd what I needed in a vehicle, He listened and said I have a Ford F-150 XLT that’s sounds exactly what you are looking When I explained to sales rep Todd what I needed in a vehicle, He listened and said I have a Ford F-150 XLT that’s sounds exactly what you are looking for. He knows the inventory! Perfect vehicle for a Great/ Price!!! Thank You More

Oil change & tire rotation The service is always great! John and Arlen are the best service advisers,they always take great care on me. We buy a lot of cars There because of The service is always great! John and Arlen are the best service advisers,they always take great care on me. We buy a lot of cars There because of the way they take care ofme More

Gretservice!! Had an appointment for oil change and the service engine light came on day before. They took care of everything at the oil change. Covered by warranty Had an appointment for oil change and the service engine light came on day before. They took care of everything at the oil change. Covered by warranty too!! More

Hassle-free recall service. In and out in minutes and they provided a loaner. They did two recalls at the same time. I can't even tell they took things apart. In and out in minutes and they provided a loaner. They did two recalls at the same time. I can't even tell they took things apart. More

The Concierge Service for my Lincoln was wonderful. Both John and Clyde were wonderful to work with. My car was serviced and cleaned and brought back to me within a 3 hour time span. Since they were do Both John and Clyde were wonderful to work with. My car was serviced and cleaned and brought back to me within a 3 hour time span. Since they were done so quickly, I did not need to use the car they left for me. I was very pleased.. More

HEATED SEATS NOT WARM ENOUGH TO MY LIKEN. I have cooling and heated seats in my 2018 MKC. I've checked reviews and i'm not the only one who thinks the heated seats are not as warm as cars that I have cooling and heated seats in my 2018 MKC. I've checked reviews and i'm not the only one who thinks the heated seats are not as warm as cars that only have heated seats. More

service experience. Excellent service. They were right on time picking the car up and bringing it back. Had a clean car to boot. The service person I talked to on the ph Excellent service. They were right on time picking the car up and bringing it back. Had a clean car to boot. The service person I talked to on the phone was very courtesy and the driver was also. Everyone I have dealt with at Ferrando is friendly. More

they did a great job Very efficient and did a great job, we were experiencing a problem and it is fixed. It was very pricy, think because the indicator was in the gas tan Very efficient and did a great job, we were experiencing a problem and it is fixed. It was very pricy, think because the indicator was in the gas tank. Ugh More

Excellent customer service My dad totaled his Envoy a few years ago. He went to Bob Ferando Ford and began leasing a Ford F150. Since then he began leaving another truck and whe My dad totaled his Envoy a few years ago. He went to Bob Ferando Ford and began leasing a Ford F150. Since then he began leaving another truck and when my mom was ready to upgrade she went and got a preowned car. We've always had great experiences with Shawn and all the other employees. Everyone is polite, considerate, and helpful. More

Pleasant detailed experience Salesman Shawn Hass was very easy to work with. He is very personable and very knowledgeable. He went over lease and buy options and said they provide Salesman Shawn Hass was very easy to work with. He is very personable and very knowledgeable. He went over lease and buy options and said they provided loaner vehicles if necessary when having service. More