Bob Ferrando Ford

Totally disappointed I have delayed my review more than a month with the hope of giving a stellar review. Unfortunately, my problem has not been resolved and the story kee I have delayed my review more than a month with the hope of giving a stellar review. Unfortunately, my problem has not been resolved and the story keeps changing. After I drove the car home, I opened the passenger door only to find the rocker cover molding was missing. I informed my salesman and stopped by to show him. He said he missed that and that they would take one from another vehicle. He said he would call at the end of December, but no call came. I called and he said times were slow and no vehicles showed up. After a couple of weeks an ad appeared with two MKS’s. I called and he said he would let me know. Again, no call. I called a week ago and he said he found the part on the internet for over $400. I told him I found it for $106 and that at some point you were going to have to buy one. He agreed it was their responsibility. I called yesterday and he told me he wanted me to buy the part and they would install it. This is unacceptable customer service to me. I told him this would not look good in the survey and he said he was 62 and didn’t care about surveys. Good dealerships should care about surveys. I am still waiting to hear from him to get this resolved. I believe a car should come with all the parts or he informed they are missing. I sincerely would appreciate action on this issue. By the way, there were other issues that I would be glad to discuss as I was not told the truth. More

Best dealer in Erie co Great experience and great people bought a Ford Escape got a great deal. Met the owner and he thanked me personally which I thought was great Great experience and great people bought a Ford Escape got a great deal. Met the owner and he thanked me personally which I thought was great More

ford f150 i have bought numerous vehicles from this dealership and have no reason to change my habits why stop a good thing? they are top notch robert L. mcga i have bought numerous vehicles from this dealership and have no reason to change my habits why stop a good thing? they are top notch robert L. mcgahen More

2019 Escape Took 6 hours to purchase my 2019 Escape. 4th vehicle I've purchased from Ferando. Very happy with the info Taylor Irvin passed along to us about my n Took 6 hours to purchase my 2019 Escape. 4th vehicle I've purchased from Ferando. Very happy with the info Taylor Irvin passed along to us about my new car. She was very helpful and knows how to do her job well! Car needed major detailing and the service crew jumped right in an got it done within half hour! More

Ver accommodating I’ve dealt with this dealership for many years. They treat their customers very well. They have never disappointed me. I would recommend them to anyon I’ve dealt with this dealership for many years. They treat their customers very well. They have never disappointed me. I would recommend them to anyone. More

Awesome service Shawn and the crew at Ferrando made our buying experience quick and simple. Our family has been buying from them for many years and we will continue t Shawn and the crew at Ferrando made our buying experience quick and simple. Our family has been buying from them for many years and we will continue to be loyal as they are the best!! More

Always awesome The staff at Fernando is always friendly and helpful from the receptionist through the service department. They all try their hardest to give you the The staff at Fernando is always friendly and helpful from the receptionist through the service department. They all try their hardest to give you the vehicle that is going to be the best for you and one you can afford. I have been getting cars from Fernando since 1992 through Pat McCafferty. I have always been very satisfied. More

Easy and no hassles Sean Haas did an amazing job was informative and proactive in getting us the best deal. Jake did an awesome job helpin with the technology Sean Haas did an amazing job was informative and proactive in getting us the best deal. Jake did an awesome job helpin with the technology More

Perfect car I found my perfect car and the lease payment I wanted . So excited for my 2019 fusion hybrid and the new engineering . Would recommend this lease deal I found my perfect car and the lease payment I wanted . So excited for my 2019 fusion hybrid and the new engineering . Would recommend this lease deal ! More

Used car purchase Bought a used car. Car was in nice shape and could tell it was well maintained. the deal went smoothly. I am very satisfied with the purchase Bought a used car. Car was in nice shape and could tell it was well maintained. the deal went smoothly. I am very satisfied with the purchase More