Bob Ferrando Ford

Excellent Service I have been coming there over roughly 8 years. I make the drive from Erie because I trust them, and that is hard to come by. Arlind especially has I have been coming there over roughly 8 years. I make the drive from Erie because I trust them, and that is hard to come by. Arlind especially has always gone above and beyond in explaining things and making the process easy. I know I could sometimes get service cheaper or closer to where I live, but it is worth the drive. I feel terrible that I can not think of her name but the woman in the checkout area of service is also amazing!! Her and Arlind are true assets to your organization and Ferando should go above and beyond to keep them. More

Oil change Car was taken in shortly after my arrival and oil change was completed in a short time. While this service was very basic in nature, it is appreciate Car was taken in shortly after my arrival and oil change was completed in a short time. While this service was very basic in nature, it is appreciated as one of dealer’s perks for purchasing the car from them. While the service was excellent, I am still totally disappointed that there was no resolution as promised by the salesperson to procure and install the part. It makes me wonder how effective these surveys are. Numerous emails have been sent, but the dealership has not reached out to me. In summary, service great, sales very disappointing. More

Super service I have grown to trust and love the service I receive. Each and every time, I am treated professionally. The work is top notch, and I always know the w I have grown to trust and love the service I receive. Each and every time, I am treated professionally. The work is top notch, and I always know the work that needs done,gets done. They even replaced my key fob battery and windshield fluid, without me asking. Simply the best! More

Fast, friendly, quality service. Easy to schedule service appointment, I even changed my appointment and still got an appointment that worked for me. Price wasn't bad,and fast service Easy to schedule service appointment, I even changed my appointment and still got an appointment that worked for me. Price wasn't bad,and fast service with a smile. More

Service Great service in the service dept. service manager very good and very knowledgeable, service tech also very good and knowledgeable,will definitely b Great service in the service dept. service manager very good and very knowledgeable, service tech also very good and knowledgeable,will definitely be coming back More

Best service anywhere! They are the best in taking care of the customer and making sure everything is perfect. They are the reason I am driving a Ford and why we have 4 esca They are the best in taking care of the customer and making sure everything is perfect. They are the reason I am driving a Ford and why we have 4 escapes in our family! Arlen was phenomenal on Saturday! And, Craig set us up with a test drive while we waiting too! More

Solid, timely service I appreciate the service I receive from Bob Ferrando Ford World. They talk me through the service need and don’t try to convince to buy additional se I appreciate the service I receive from Bob Ferrando Ford World. They talk me through the service need and don’t try to convince to buy additional service I don’t need. During my visit, I was touched by seeing a service writer sitting next to a elderly lady and gently and patiently explaining her service needs. More

2017 ford f-150 Sale of vehicle was made very affordable. Sales team worked hard to bring price down. Vehicle is in excellent condition for being used. Overall ve Sale of vehicle was made very affordable. Sales team worked hard to bring price down. Vehicle is in excellent condition for being used. Overall very good experience. More

Extremely efficient Very pleased with the efficient manner that everything was handled, from the early morning check in, to the speed of getting in the parts I needed and Very pleased with the efficient manner that everything was handled, from the early morning check in, to the speed of getting in the parts I needed and then the super fast installation time! Highly recommend them for parts and service needs on you FoMoCo. More

Great, wonderful, Pat was very cute to deal with Pat really took the time to make sure I understood my new purchase. He really knows the product. Came in on his day off to fit my schedule. T Pat really took the time to make sure I understood my new purchase. He really knows the product. Came in on his day off to fit my schedule. That’s something you don’t see with other dealers. Barb also made my leasing paperwork very easy...... explaining everything thing ,and believe you me I had a lot of oqustions! More