Bob Ferrando Ford

Excellent Customer Service I have been a customer for about 15 years. We have always had excellent customer service. The staff is always so pleasant and courteous. The servi I have been a customer for about 15 years. We have always had excellent customer service. The staff is always so pleasant and courteous. The service department gets the repairs done in the allotted time they give you. More

They only fixed two of three items I came in for repair. Two items fixed out of three. My biggest issue is that a new flashlight I put in my car that morning was taken from my car. It was not an expensive i Two items fixed out of three. My biggest issue is that a new flashlight I put in my car that morning was taken from my car. It was not an expensive item but it was given to me as a gift by a sweet child who thought I needed a flashlight that matched my car color. I know now that if I have any repair done there I will remove anything of value and take an inventory of all remaining items left in car. More

Battery I was having issues with my 2016 Ford Explorer intermittently not starting. Took it to Auto Zone for a battery check and told it was fine and I should I was having issues with my 2016 Ford Explorer intermittently not starting. Took it to Auto Zone for a battery check and told it was fine and I should have no worries driving it. Coming upon the busy summer travel season, I was concerned with that response. Brought it to Bob Ferrando and it took 20 minutes to tell me that my battery was in fact going bad. Forty minutes later I was back on the road knowing I had a vehicle that will start! I thought the price for the battery and labor was competitive. More

Great customer service The fellows in the service center are always there to help and answer questions. I would recommend anyone to this service center. They are only a phon The fellows in the service center are always there to help and answer questions. I would recommend anyone to this service center. They are only a phone call away More

Service My car was in and out very quickly for 25,000 mile service. No complaints, as usual I have done my business at Ferrando for well over 25 years. My car was in and out very quickly for 25,000 mile service. No complaints, as usual I have done my business at Ferrando for well over 25 years. More

state inspection & the works They did a. good job on the inspection & service was very good. The worker s were well qualified & were friendly & helpful. I was very satisfied with They did a. good job on the inspection & service was very good. The worker s were well qualified & were friendly & helpful. I was very satisfied with their work . More

Took care of my problem in a very timely manner and totally I had a problem with air conditioner and they fixed it and inspected the car and did a lube oil change and filter and got it all done before noon fo I had a problem with air conditioner and they fixed it and inspected the car and did a lube oil change and filter and got it all done before noon for me.good people there More

Routine truck service Service manager explained the service requirements that were going to be done on my truck. The service was started on the scheduled time and finished Service manager explained the service requirements that were going to be done on my truck. The service was started on the scheduled time and finished promptly. I have never had a bad experience with the service at Fernando Ford. More

Great people to do business with The people here are very friendly and very easy to work with. They were all extremely helpful and went above and beyond for me. I highly recommend Bob The people here are very friendly and very easy to work with. They were all extremely helpful and went above and beyond for me. I highly recommend Bob Ferrando Ford for all your vehicle needs. More

Great service I had a shimmy in my F-250. I called and they got me in quickly. They also took care of a couple of other issues I had with the truck. I was very im I had a shimmy in my F-250. I called and they got me in quickly. They also took care of a couple of other issues I had with the truck. I was very impressed with the service I received. Would recommend anyone I know to use this dealership. More