Bob Ferrando Ford

Customer Todd Kroh is an asset to your company! He was beyond helpful. I’m not a fan of car shopping and he made it a positive experience. Todd Kroh is an asset to your company! He was beyond helpful. I’m not a fan of car shopping and he made it a positive experience. More

work on my f150 Fix my four wheel drive and fix doors from Freezing ,would use their service again got Parts quickly and able to use a loner vehicle Fix my four wheel drive and fix doors from Freezing ,would use their service again got Parts quickly and able to use a loner vehicle More

Paint on 2016 Expedition was peeling off the hood I have been having problems with the paint on this vehicle peeling off around the wheel wells and fender, and Ferrando took photos and sent it to be p I have been having problems with the paint on this vehicle peeling off around the wheel wells and fender, and Ferrando took photos and sent it to be painted. Then noticed that the paint on the rear gate at the bottom was peeling off in large pieces. I check the rest of the vehicle and the hood, under the front of it ,the paint was all bubbled up and peeling, I called Ferrando's and spoke with Arlen the service manager and he had me bring the vehicle in and took photos of the areas the paint was peeling. Ford approved to replace the hood and rear gate. The parts were ordered and the vehicle was repaired. Every time I have any dealings with Fernando's it is a good customer service experience. Arlen always takes great pride and care when dealing with the customers\, which I have experienced myself and have observed this same professionalism toward other customers. My wife and I will always deal with Ferrando's's due to the quality of people they employ like Arlen and John Barney who both helped us with these paint issues on this vehicle. Respectfully Steve and Cheryl Danowski More

Ferrando is the best Ford dealership around Great to deal with friendly took my car for a recall oil change and inspection had it done by 11 am I would recommend Ferrando over champion anyday Great to deal with friendly took my car for a recall oil change and inspection had it done by 11 am I would recommend Ferrando over champion anyday More

Arlen was outstanding! I can't say enough about the service that I received from Arlen. He took the time to explain the issues with my Ford Escape and made certain to get th I can't say enough about the service that I received from Arlen. He took the time to explain the issues with my Ford Escape and made certain to get the work done under warranty. He went above and beyond to make my experience a positive one. Highly recommend. More

Rough communication in the beginning but things worked oyt I just bought the car and 3 weeks later something is wring with it. I was not a happy customer. But it was fixed. Now let's see how things go. I just bought the car and 3 weeks later something is wring with it. I was not a happy customer. But it was fixed. Now let's see how things go. More

Very good Great service always friendly. Always prompt and courteous. I would recommend this dealership to anyone. I hope it remains the same for years to come. Great service always friendly. Always prompt and courteous. I would recommend this dealership to anyone. I hope it remains the same for years to come. I will continue to do business with them and will remain a loyal customer More

OUTSTANDING DEALERSHIP It’s not very often that a consumer can rely on a car dealership to take care of them, it’s HAPPENED Ferrando Ford is that DEALER, not only are the pr It’s not very often that a consumer can rely on a car dealership to take care of them, it’s HAPPENED Ferrando Ford is that DEALER, not only are the professional they’re RELIABLE, it’s a pleasure to know that someone that has the means to take advantage of the consumer just WILL NOT do it. I trust the mechanics, they have your life and the life’s of others on the road in their hands it’s a direct sign of the DEALER himself, yeah a CAR DEALER they don’t have a very good reputation BOB FERRANDO IS THE EXCEPTION trust him and his people you won’t be disappointed. NOBODY IN THEIR RIGHT MIND IS EVER HAPPY WITH PRICES, that’s the average rating .???????????????????? More

Need a car wash option. Would be great if a car wash was also an option. Last car we brought was an Acura RDX - partly because Contemporary Motor Car offers FREE car washes. Would be great if a car wash was also an option. Last car we brought was an Acura RDX - partly because Contemporary Motor Car offers FREE car washes. More

car care pros Pleasantly surprised to find everyone I had contact with to be competent and courteous and the man "behind the scene", the mechanic who performed the Pleasantly surprised to find everyone I had contact with to be competent and courteous and the man "behind the scene", the mechanic who performed the work. I appreciate the honest work that was done. More