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Bob Ferrando Ford

Girard, PA

4.7
1,995 Reviews
Welcome to Bob Ferrando Ford! Located in Girard, PA, Bob Ferrando Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Bob Ferrando Ford a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place. Call 814-774-5678
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8868 Ridge Rd

Girard, PA

16417

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Showing 1,995 reviews

June 17, 2019

Disappointed We purchased a 2010 Chevy Silverado from you. Todd was very friendly and went above and beyond to get us a good deal. However, when we drove it, the e More

by Jackie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Kroh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Greenawalt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2019 -

Bob Ferrando Ford responded

We had the vehicle ad priced in the newspaper and online for a sale price of $15,944 with it having a book value of $17,000. We then lowered the price down to $15,161. The vehicle was sold with a 50% parts & 50% labor for 30 days or 1,000 miles on internally lubed engine and transmission parts which you signed and acknowledged on 06/08/2018 before you took delivery.

Aug 06, 2019 -

Jackie responded

It was late on Saturday when we test drove the truck and realized the engine light was on and power windows didn’t work, by that time a lot of employees left, we were rushing to get out of there, we were co-signing for our sons first vehicle,he wanted that truck, he signed the paper work, we were told the truck was serviced completely and nothing wrong with it, no one then could explain the engine light, but it was our biggest concern, Todd told us to bring truck back on Monday to get engine light and windows checked out. My son was told when he brought it back in, you weren’t a Chevy dealership and wouldn’t fix the problem. The bottom line, just disappointed in the customer satisfaction, we just wanted you to fix the problems and make sure you were selling us a reliable and safe vehicle for our son, .that vehicle should have never left the lot with any issues. Just won’t be coming back.

June 17, 2019

Terry Delftt was most helpful in my purchase, of my Lincoln. There were a number of employees that helped me with my purchase. Everyone was friendly. I hope to have a long relationship with Ferrando Ford. Loving More

by First buyer...babs66
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Delfft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dedionisio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Greenawalt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Irvin
June 15, 2019

Excellent experience This is our 3rd vehicle purchase from Ferrando Ford, the first was a commercial dump truck, second was a personal vehicle and now this beautiful 2019 More

by Camper1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Greaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dedionisio
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2019

Excellent service Everyone takes superior care of me and my vehicle. I wouldn’t go anywhere else! Lounge makes it comfortable when I need to wait too. More

by LSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Several in service
June 14, 2019

Great service! Fast and friendly service in and out before you know it!!They take the time to make sure you know what is going on at all times. More

by Kgrass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Delfft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Bird 5 stars!!
June 13, 2019

Very pleased Service department has never tried to push any kind of work to be done other than what i had requested. The most honest service dept. i have ever been More

by DOBSON20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DOUG in service and TAYLOR who helped me sinc my phone
June 12, 2019

Service John Barney is the best! My care was having tire issues and between John and the service techs they were able to locate the issue! More

by BASKETSBYKATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barney
June 12, 2019

Great service Just switch to this service department and I am very happy that I did. Up front, quick and friendly. I would recommend for any one who needs work done More

by Nateb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2019

I had an absolutely incredible buying experience! All of the Ferrando personnel treated me with professionalism and respect. This was the third vehicle I have purchased at this dealership. I have purc More

by BOBDILLEMUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Greenawalt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales associate trainee Cheyenne New car orientation Beth (?) Finance Barb, Pat McCafferty
June 11, 2019

Inspection Always a class establishment that handles all our needs! Service and accommodations are top notch! Doug and the entire service team always go out of More

by MIKE.HESS.P0PY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Casane
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