Bob Ferrando Ford

inspection and service I would like to commend the service department, and most especially Doug, who has kept me coming back due to his going out of his way each time to mak I would like to commend the service department, and most especially Doug, who has kept me coming back due to his going out of his way each time to make sure I am comfortable and taken care of. I was especially grateful, but not surprised when he gave me a car to go and eat with while the mechanics had their lunch break. The patient way that he explains things is always able to put my mind at ease. Furthermore, I always feel welcome by the service staff and the great gals in the service office. I have told my friends, in fact, my father in law bought a used lincoln from you right after I got my focus. RM Cornelius More

So friendly They are so helpful and friendly at Bob Ferrando I have no problem driving by the other ford dealership to get there! I really don’t even want a ford They are so helpful and friendly at Bob Ferrando I have no problem driving by the other ford dealership to get there! I really don’t even want a ford as my next car but probably will get one just bc I love their service department. More

Practical, cost effective service My 2011 Ford F-150 was bought new at Ferrando Ford and all of its service needs have been provided by this dealer, including routine oil changes, annu My 2011 Ford F-150 was bought new at Ferrando Ford and all of its service needs have been provided by this dealer, including routine oil changes, annual state inspections and warranty work. On this visit, I was experiencing problems with the turn signal. The mechanic determined that a part inside the steering column had been broken, likely by aggressive use of the turn signal stalk (did I mention that I have a four year old grandson who likes to pretend drive?). This was an unusual occurrence and the dealership did not have the (quite expensive) part in their inventory. The service personnel showed me the problem and said "if it were my truck, I would repair the broken part with longer screws that should address the broken plastic housing". I agreed and it's what they did to get me back on the road. How many repair shops look out for customers like this? I recommend this dealership without hesitation. More

Drove in with a Fiat500x... Drove off in a Ford F-150 XLT Patrick has matched me up with a nice vehicle in the past... I gave him another chance, he did it again! I should have visited this dealership more Patrick has matched me up with a nice vehicle in the past... I gave him another chance, he did it again! I should have visited this dealership more often... I feel like I’m part of the family. Thanks for everything you guys do! More

Horrible Was told air conditioning works and it does not work. It would cost $2000 to fix it. It's not right when I asked if it works and was told yes it does Was told air conditioning works and it does not work. It would cost $2000 to fix it. It's not right when I asked if it works and was told yes it does because they check that kind of stuff when they have new vehicles come in. More

Excellent Treated as a costumer important for my business. Everyone at the dealership is friendly and helpful. The work they do is excellent and done in a pro Treated as a costumer important for my business. Everyone at the dealership is friendly and helpful. The work they do is excellent and done in a professional manner. More

Excellent Everyone is so nice! And when they tell you an estimated time for your car, it’s always done before that time! Excellent customer service and experi Everyone is so nice! And when they tell you an estimated time for your car, it’s always done before that time! Excellent customer service and experience! More

Great experience Shawn Haas does a great job. He is a pleasure to deal with and is prompt and professional. I would recommend him to anyone. Great experience. Shawn Haas does a great job. He is a pleasure to deal with and is prompt and professional. I would recommend him to anyone. Great experience. More

Made the Sale😀 Friendly customer service and worked diligent to process the sale😀 worked with us to provide financing and get sale to go thru. Called and made sur Friendly customer service and worked diligent to process the sale😀 worked with us to provide financing and get sale to go thru. Called and made sure the vehicle was held for our pick up. More

Todd is great to work with We had a great experience working with Todd to get the perfect Ranger. We came back to Ferrando because of the way we were treated and the great serv We had a great experience working with Todd to get the perfect Ranger. We came back to Ferrando because of the way we were treated and the great service department. More