Bob Ferrando Ford

Great Dealership My husband and I drove up from Hamburg NY looking to purchase a Lincoln, I can’t praise this dealership enough, it certainly was worth the drive! Scot My husband and I drove up from Hamburg NY looking to purchase a Lincoln, I can’t praise this dealership enough, it certainly was worth the drive! Scott and Shawn are awesome! Personable and best service I’ve received in a very long time! I highly recommend Bob Fernando Lincoln, Scott and Shawn for your next vehicle, you won’t be sorry! I’m loving my car! More

Used purchase The best experience one would ever have. Thanks to Shawn Haas. This isn’t the first car I’ve purchased from Shawn. I have also referred numerous peop The best experience one would ever have. Thanks to Shawn Haas. This isn’t the first car I’ve purchased from Shawn. I have also referred numerous people to him and they have purchased vehicles from him and this dealership. This best dealer around the Tri state area. I always recommend them to everyone I talk to that needs a vehicle, used or new. More

Friendly, kind, helpful We have always had a good experience at Bob Ferrando Ford. Service is excellent! From the person who answers the phone to the counter people, technic We have always had a good experience at Bob Ferrando Ford. Service is excellent! From the person who answers the phone to the counter people, technicians and checkout they are friendly, helpful, kind, and respectful. You don't find that everywhere. More

Shawn is the only salesperson who makes sure you get a fair deal. Not afraid to turn in lease every three years because of him. is the only salesperson who makes sure you get a fair deal. Not afraid to turn in lease every three years because of him. More

Standard oil change and tire rotation As always, Arlin was very accommodating with my appointment. His service technicians were excellent and delivery was on time. I would refer my friends As always, Arlin was very accommodating with my appointment. His service technicians were excellent and delivery was on time. I would refer my friends to ferrando's anytime they need automotive service. More

Our service at on Ferrando Ford The service people are all personable and professional. They provide good, reliable and ethical services. They were also timely with the service. Al The service people are all personable and professional. They provide good, reliable and ethical services. They were also timely with the service. Also offered a loaner car, although we didn’t need it. More

Excellent We have Been dealing with Shawn for 29 years, always excellent service. Our son and daughter have also bought or leased new vehicles from Shawn , w We have Been dealing with Shawn for 29 years, always excellent service. Our son and daughter have also bought or leased new vehicles from Shawn , would highly recommend Shawn and Fernando Ford More

Used car purchase Shawn Haas did a fantastic job helping us find the right used car. He made sure the car met our needs and our budget. Shawn will be my first call wh Shawn Haas did a fantastic job helping us find the right used car. He made sure the car met our needs and our budget. Shawn will be my first call when it's time for another car. More

First time I ever felt unwanted at a dealership I will start by saying that Terry, the salesman I started with, made me feel that he didn’t want my business. I have never been to a dealership where I will start by saying that Terry, the salesman I started with, made me feel that he didn’t want my business. I have never been to a dealership where they basically asked me to leave. I bought a brand new 2019 Ford Edge that has been sitting on their lot since last year. The car build/ship date was August 2018. The car had a very noticeable vibration when the brake was applied. All I asked was for the problem to be fixed, which they did take care of by replacing the front rotors, but my husband also wanted the tires balanced, which they refused, saying they were all in with what they could give me on the car and their profit margin was depleted. At that point Terry told me that it was nice working with me and have a nice day as he pointed to the door. I was shocked and speechless for a moment, then I said to him that I could not believe that you were letting a sale walk out the door without trying to sell me something else? By this point, Todd, the second salesman that had been helping me, took over the sale. It was a pleasure working with Todd, I feel as if he was more knowledgeable about the car I was buying. He did apologized for Terry‘s actions and statements. I wish I would have started with Todd to begin with. Definitely one of the worst experiences I’ve ever had in buying a car. More

Services I have always received excellent services from all departments at Ferrando Ford!!!! Everyone is experienced, knowledgeable, and friendly. My family I have always received excellent services from all departments at Ferrando Ford!!!! Everyone is experienced, knowledgeable, and friendly. My family has worked with Ferrando Ford for several years and plan on continuing to!!!!! More