Bob Ferrando Ford

New truck already broke. Bought it yesterday Service is now trying to figure out why the issue. Is there. They do far said this is a first. I am very displeased. I am wasting over an hour so far Service is now trying to figure out why the issue. Is there. They do far said this is a first. I am very displeased. I am wasting over an hour so far and they still have no idea what’s wrong. This product has disappointed me greatly. More

Super Satisfied I highly recommend Fernando Ford service department! They are so wonderful to work with! I’ve taken my car there for service several times and they h I highly recommend Fernando Ford service department! They are so wonderful to work with! I’ve taken my car there for service several times and they have never disappointed me! Very friendly and honest people. More

I would recommend, up until dealing with finance. I really enjoyed the overall experience, at first. But my dealings with finance have been a nightmare. I've been called numerous times & have been ask I really enjoyed the overall experience, at first. But my dealings with finance have been a nightmare. I've been called numerous times & have been asked to come back. I left the first night, with my car, expecting to be done with the process. It's bee exactly 14 days & my finance situation is still not settled. My co-signer even went down to the office last week to speak with Paul. It went well, seemed to be settled, but a few days later I got another call from Barb from finance. She wanted me to come back in to sign a new contract with a different bank, which would result in me ultimately paying more for my car. The only problem with my current bank is them needing income verification. I & my co-signer have provided everything that we needed to, but someone on your end is simply not doing the necessary footwork. It's such a hassle, at this point I never want to go to this dealership for any reason, ever again. More

Perfect I had a recall for my vehicle for the passenger air bag. Orginally I had it scheduled for west 26th street. What a mistake. They put me down for the I had a recall for my vehicle for the passenger air bag. Orginally I had it scheduled for west 26th street. What a mistake. They put me down for the wrong day. Didn't even call to say hello, we have your item for your recall. I had my client with me and I was at work and scheduled my day with my boss and client to get this done as I need my vehicle for work. Hence forward to Girard, Pa. They called me when they got the part in, even got the date correct when I brought it it. And they listened to be grumble about my awful experience at the other dealership. We got smiles, someone will be right with you. These seem like trivial things but to us it means the world. Makes my husband and I want to buy our next vehicle there!! Thank you! More

15k service and inspection Scheduled a 15000 mile service and state inspection. The loaner car was the cleanest car I’ve gotten and I appreciate it. I am disappointed in the ser Scheduled a 15000 mile service and state inspection. The loaner car was the cleanest car I’ve gotten and I appreciate it. I am disappointed in the service of the vehicle the break caliper slides were not greased when the service writer told me that was part of the 15000 mile service. More

Ferrando service always delivers John got me in and out within a reasonable period of time, which is very important to me. He also followed up promptly on another issue regarding my John got me in and out within a reasonable period of time, which is very important to me. He also followed up promptly on another issue regarding my rear shocks. A+ service More

Easy no pressure A good variety of used vehicles test drives car faxes and info on all . was a quick process with financing and drove home within a couple hours thank A good variety of used vehicles test drives car faxes and info on all . was a quick process with financing and drove home within a couple hours thank you More

Excellent service - great deal! Look no further than Bob Fernando for all your Ford autos. This place is great! I got the deal of a lifetime! Such an awesome dealership! Look no further than Bob Fernando for all your Ford autos. This place is great! I got the deal of a lifetime! Such an awesome dealership! More

30000 service service & state inspection was done in a reasonable amount of time with suggestions on what needs to be done in the future. The service department has service & state inspection was done in a reasonable amount of time with suggestions on what needs to be done in the future. The service department has been good to me for 30 years. More

Fast friendly I Always love going out here. They treat you very professional and are very friendly and helpful with your needs for your car thank you I Always love going out here. They treat you very professional and are very friendly and helpful with your needs for your car thank you More