Bob Ferrando Ford

Recall warranty repair Had two recalls/upgrades to my 2019 Ford Explorer. Service was as expected, but it did not reset the Fordpass on my phone to show that the w to was co Had two recalls/upgrades to my 2019 Ford Explorer. Service was as expected, but it did not reset the Fordpass on my phone to show that the w to was completed. More

Another great experience This is my 5th truck from Shawn Haas. Best in the business!!! There’s nobody else I’d go to or tell anyone else about. Always a great experience at Fe This is my 5th truck from Shawn Haas. Best in the business!!! There’s nobody else I’d go to or tell anyone else about. Always a great experience at Ferrando Ford!! More

Great Service! Shawn Haas was great to work with! I will definitely go back to him in the future, and I am absolutely recommending him to my family & friends!!! Shawn Haas was great to work with! I will definitely go back to him in the future, and I am absolutely recommending him to my family & friends!!! More

New car sales Great company on top of things highly recommend Bob Ferrando for buying your car. Ford cars are good solid cars. Just bought a new 2019,Ford Edge an Great company on top of things highly recommend Bob Ferrando for buying your car. Ford cars are good solid cars. Just bought a new 2019,Ford Edge an love it. More

Great experience very professional Worked with Bob Ferrando now for about 7 years . We have worked with Terri Deliff each time we Just bought are 3rd ford from them. Highly recommend t Worked with Bob Ferrando now for about 7 years . We have worked with Terri Deliff each time we Just bought are 3rd ford from them. Highly recommend this company More

Engine work on my Explorer My Explorer had been trouble-free until it reached 40k miles when the engine required this major repair. I was provided a loaner Escape but the repa My Explorer had been trouble-free until it reached 40k miles when the engine required this major repair. I was provided a loaner Escape but the repair took longer than I would have expected. Communication with the service guy was very good. They also installed my winter tires for a reasonable price. I am happy to have it back now and so far, so good. Will research vehicle reliability issues with Ford products. My mind is open. More

State inspection I was asked if I wanted my tires rotated and said no, then 3 to 4 minutes later changed my mind and told service team who said it was too late as they I was asked if I wanted my tires rotated and said no, then 3 to 4 minutes later changed my mind and told service team who said it was too late as they had put the 2 wheels back on and lowered the lift. Felt like I was getting taken if they only wanted to do it if half the work was being paid for on the inspection fee. Everyone at the service desk had a real attitude so I told them to forget it. More

Over the top in Customer service This dealer was amazing. What was not amazing is the lack of Ford Motor company in general with its customer service. My brand new Trucks turbo went o This dealer was amazing. What was not amazing is the lack of Ford Motor company in general with its customer service. My brand new Trucks turbo went out within a hour from leaving the lot. Ford rep stated in an email that they were not taking the part away from production and that the next shipment for this needed part would not be available for 2 weeks. I felt as if we got your money now tuff luck. I know darn well production would have had many available for a faulty product. The dealer went the extra mile to resolve this issue and obtained the part from another dealer in no time flat. I Applaud Fernando Ford and say up yours to Ford Motor company. More

Great Ford Dealership to do business with Todd always listens to what the customer is looking for in a vehicle, makes the purchasing of a vehicle very easy and affordable as well. Great financ Todd always listens to what the customer is looking for in a vehicle, makes the purchasing of a vehicle very easy and affordable as well. Great financing agents as well. Thank You Larry More

Excellent Customer Service Patrick and Barb went above and beyond to get me a great car at a price I could afford. They were friendly and very helpful. Best salesman and finance Patrick and Barb went above and beyond to get me a great car at a price I could afford. They were friendly and very helpful. Best salesman and finance lady Ive ever dealt with. More