Bob Ferrando Ford

Great, fast service! The employees were very responsive to my questions and got my vehicle in quickly for service. It was done the same day and everything looked great! to my questions and got my vehicle in quickly for service. It was done the same day and everything looked great! More

Service department is the best anywhere. Always there to help in an emergency and during routine maintenance. Never need to go back because a problem wasn't done right the first time. help in an emergency and during routine maintenance. Never need to go back because a problem wasn't done right the first time. More

Arlen Bird is amazing! He’s very professional and extremely nice. Can’t say the same about John Barney. The guy is a dick head. extremely nice. Can’t say the same about John Barney. The guy is a dick head. More

Their service department does a great job and very courteous and great to deal with every time I need something and always calls if their is an issue. courteous and great to deal with every time I need something and always calls if their is an issue. More

This service department is very respectful and knows how to treat a customer... never had a bad experience with them. Very knowledgeable team will recommend there services to treat a customer... never had a bad experience with them. Very knowledgeable team will recommend there services More

"New" tires for a 2011 Ford F-150 I made an appointment to replace the original tires on my Ford F-150, which I had purchased new from this dealership in 2011. When I brought my truck I made an appointment to replace the original tires on my Ford F-150, which I had purchased new from this dealership in 2011. When I brought my truck in this morning for the tire change, I asked to see the tires before they were installed. The parts department got one of the tires and - after seeing the DOT number molded into the tire - learned that these 'new' tires were actually made in 2016. This dealership was selling four year old stock at new prices. This is totally unacceptable and I canceled the transaction. I contacted the General Manager who investigated this matter and validated the details of my experience. Beware of tire service at this dealer. More

My wife and I came to Bob Fernando's in the rain from the moment we entered the door we were treated as if we had known Todd our salesman forever. The whole Fernando Staff had us felling like we were par the moment we entered the door we were treated as if we had known Todd our salesman forever. The whole Fernando Staff had us felling like we were part of their family. The best experience of buying a Truck Ever. Thankyou Todd and The Fernando Staff Cindy&Dale Fuhrman. More

Nothing outstanding compared to others. Pricing is well above dealrships just across state lines in both NY and OH. Would love to see more competitive pricing. above dealrships just across state lines in both NY and OH. Would love to see more competitive pricing. More

Great service and they got me right in I would definitely recommend them for any service work you need done on your car or truck recommend them for any service work you need done on your car or truck More

They go above and beyond the norm as far as customer service. Always very helpful and very knowledgeable in answering any questions regarding service needs. service. Always very helpful and very knowledgeable in answering any questions regarding service needs. More