Bob Brown Chevrolet

The process with Bob Brown and Chris Coleman, it's representative, was a horrible experience. It was worse than actually GOING to the lot and trying to buy the car outright. I used CarGurus to send representative, was a horrible experience. It was worse than actually GOING to the lot and trying to buy the car outright. I used CarGurus to send an email and Chris replied later that day. I responded to his email to ask him a few additional questions; he did not reply. I waited two days then went to the Bob Brown website, clicked the "Contact Us" email and sent the same questions with a header that said "Please forward to Chris Coleman"; he did not reply. The next day, I then found Chris' personal sales email and asked him the questions AGAIN; he did not reply. I then went BACK to CarGurus and submitted the additional questions via the website. Chris replied but did not answer ANY of my questions. I then waited two more days...found the same exact car, with better options, a moon-roof, a better color, a warranty, and free delivery from 3 hours away...for only $400 more. Within a few hours, the salesman Luke Newlan of Shottenkirk answered ALL my questions, handled all of my paperwork, and even answered my email two hours AFTER leaving for the day. Bob Brown? Seven days and I can't get an additional question answered. Shottenkirk? In a few hours, everything was answered, the contract was signed, and my car is shipped from 3 hours away for free. More

Fast,friendly,service , great quality pre owned vehicles , backed by 30 day 1,000 mile warrenty, had issues and made a claim no hassle fixed the issues no problem, thanks big shout out to bob brown chevrole , backed by 30 day 1,000 mile warrenty, had issues and made a claim no hassle fixed the issues no problem, thanks big shout out to bob brown chevrolet and the team, will be back for future purchases and do recommend buying quality used auto from these guys ! More

Eddie was helpful and made car buying easy. Explained everything to us and was very helpful. Billie in financing was a pleasure to work with. She was very friendly. everything to us and was very helpful. Billie in financing was a pleasure to work with. She was very friendly. More

Bought a 2012 Chevrolet 2500 only to get it home and Bought a 2012 Chevrolet 2500 only to get it home and wanted to take the new ugly fender flares off,..rust. Of course ygey said they didnt put em on, Bought a 2012 Chevrolet 2500 only to get it home and wanted to take the new ugly fender flares off,..rust. Of course ygey said they didnt put em on,..I dont believe them,..I would expect from anyone else but they got me! More

John in the used car department was amazing. He kept me up to date on the status of my truck and worked to get me a better interest rate than I had planned up to date on the status of my truck and worked to get me a better interest rate than I had planned More

Patrick Crane did an awesome job with Helping find the right car , also his service was very good . I haven’t had such good help from any other dealer ship. Thank you lots . right car , also his service was very good . I haven’t had such good help from any other dealer ship. Thank you lots . More

Excellent experience, Sales staff, Pat, helped me get the right vehicle, Rest of experience was also quite good. I will recommend others to this dealership. right vehicle, Rest of experience was also quite good. I will recommend others to this dealership. More

This is our 2nd vehicle bought at Bob Browns. Great salesman. And I love my suburban! I would recommend this dealership to all my friends salesman. And I love my suburban! I would recommend this dealership to all my friends More

Fabulous transaction. I went in not knowing what I wanted and came out with the perfect vehicle. The salesperson was patient, knowledgeable, and extremely polite the entire time. Highly reccommend! wanted and came out with the perfect vehicle. The salesperson was patient, knowledgeable, and extremely polite the entire time. Highly reccommend! More

Excellent service, John Smith was great to work with. Very friendly and professional. I would recommend without hesitation. Great price and service. Will return for my next car Very friendly and professional. I would recommend without hesitation. Great price and service. Will return for my next car More