Bob Brown Chevrolet

Since 1969 I have purchased six automobiles from Bob Brown Chevrolet. (five new - one used) I have been extremely satisfied with each experience. The sales staff have always been friendly, knowledgeable Brown Chevrolet. (five new - one used) I have been extremely satisfied with each experience. The sales staff have always been friendly, knowledgeable, and willing to answer every question, without being "pushy" to purchase a vehicle that exact day. This is especially true with this experience-- when I purchased a 2011 Cruze LTZ. My salesperson, Kendal Cook, went out of his way to make sure that I was 100% satisfied before, during, and after the sale was made. In addition, the business department made sure I was given all the possible options in financing, as well as extra features I could purchase at the time. Even though I am a little "sad" that the dealership will be moving to a new location which will not be as geographically convenient for me-- I am sure that I will still service my new auto at Bob Brown, and when the time comes in the future for another purchase, I am confident that Bob Brown will be at the top of my list for another automobile. By the way - I "love" my new Cruze - This is one great little automobile! More

I chose Bob Brown based on my previous buying experience. I was in the market for a compact car with a good mpg rating for around town use. After reviewing many makes, I decided I wanted a 2011 Chevy Aveo LS I was in the market for a compact car with a good mpg rating for around town use. After reviewing many makes, I decided I wanted a 2011 Chevy Aveo LS. This is the base model of the Aveo, and exactly what I needed for around town use. Bob Brown had the Aveo LS, and they offered me a discount plus a large discount from Chevrolet. I decided to have A/C and cruise added. (Remember, the LS is a base model) The discounts I recieved covered the cost of adding both, and they installed the options in just one day! Jon and Joe are great salesmen, and a pleasure to deal with. I have purchased seven cars from them, and look forward to future purchases. More

I had a great experience when buying my new car. Aaron was great help, informing me all about my car and has been very helpful with any questions I have had since I bought the car. The service department was great help, informing me all about my car and has been very helpful with any questions I have had since I bought the car. The service department has also been very helpful, always checking after I have had service to make sure my experience was a good one. More

I liked that the salesperson was very helpful and friendly. I also liked he did not pressure me for a sale. I test drove several cars and went to a few other car dealers but I came back to Bob Brown friendly. I also liked he did not pressure me for a sale. I test drove several cars and went to a few other car dealers but I came back to Bob Brown. I liked the fact that they would deal with me and no just say this is the price of the car and there is no room to deal. Also dealing with the financial dept was very easy and they found me the best rate for the loan. Overall it was a good experience. More

We were in the market for a used Buick Enclave or GMC Acadia. We found one listed the dealer's web page and came in off the street to see it. Doug was very polite, not pushy, but did take the time to get Acadia. We found one listed the dealer's web page and came in off the street to see it. Doug was very polite, not pushy, but did take the time to get our information and follow up to see if we were still interested after a week or so. He was pleasant to deal with and gave us a fair price. No dealings with the service department yet and hope not to for a long while. More

Jim was able to get a loan for me even though I didn't have the best credit! He was very friendly and did whatever he could to get me into a car the same day! John was also a big help and signed me up wit have the best credit! He was very friendly and did whatever he could to get me into a car the same day! John was also a big help and signed me up with an extended warranty. He is the one who found the bank to give me the loan! Would definitely go back! More

I had very specific things I was looking for in a car. Even though Samantha didn't have anything at the time, she kept checking every week and sending me close matches. She kept in contact and was diligen Even though Samantha didn't have anything at the time, she kept checking every week and sending me close matches. She kept in contact and was diligent in helping me find the right vehicle! Thanks so much for making my Internet shopping a great experience! More

I won a 1963 Chevy Nova SS convertible 02/23/03 that Bob Browns has sold Lakeside Casino in Osceola, Iowa for a sum of $17,500.00. I have pictures of the car before I won it to show it leaked fluids on sho Browns has sold Lakeside Casino in Osceola, Iowa for a sum of $17,500.00. I have pictures of the car before I won it to show it leaked fluids on show floor. When I won it I got to sit in the car to take pictures I said the gear shifter is not screwed in, and then said the sun visors are not there they told me floor mats and sun visors and other things were in the trunk. They did not have the keys to show me. The would not let me take the car that night they told me I had to wait till Monday to go to Bob Browns in Des Moines to sign papers. The car was sitting outside when I stopped by Monday Morning. An employee told me they had to push the car out it would not start, the back window is ripped out, and that there are many problems with the car. I was taken down stairs where Kevin Preston told me we could sign papers there instead of going to Des Moines, he gave me papers to sign having another paper on top of the as is. I trusted them. I was told my car would be delivered to me on a roll back truck or enclosed trailer. (Instead Bob Browns pickup/trailer delivered it over gravel and there was damage done. The driver refused to give insurance name; I called police they said the car was in 3 different counties and did not know where damage was done so they could not do anything. I called the boat and Bob Browns both refused to talk or help me. I explained the car did not run the man delivering the car said not to complain I won the car free.(since when is taxes and fees free)The driver told me that needed new carburetor and fuel pump and little things and that the accelerator peddle broke but I can get a new one. I have tried to get Ron Brown to talk to me for over 5 years he has never once done it. Matt and Tim wrote letters and sent but where is the proof I denied anything I told them what I wanted done and they refused why shouldn't I got a car worth $17,500.00 instead of one that many dealers said was not worth even $3700. I feel Bob Browns should do all the repairs to the car to get it in that condition and if you checked with Old Classic Cars dealers the car is not worth that much to this day in mint condition but according to Des Moines Register Ron Brown had stated the car is worth closer to $22,000.00. Yet when I took the car to Bob Browns to trade it in they offered me $300.00 now where is the justice. I feel the IRS should look into Bob Browns books and see if this is a common practice for them. I have pictures of the car and TV 8 came and looked at the car after I won it the 2 people could not believe that was the car. Any questions I would be glad to answer I will return your eamil asap Unlike Ron Brown who still has never returned a call to me yet and I have called and left many messages for him to Please call me back in the last 5 years and he still has not done it and I doubt if he ever does. More