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Blue Springs Ford

Blue Springs, MO

4.0
803 Reviews

3200 NW South Outer Rd

Blue Springs, MO

64015

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Showing 803 reviews

May 03, 2019

Excellent customer service by all Quality and speed of work can't be beat. JW and Sam are excellent service riders and definitely keep you up to date at all times More

by Tdawg123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JW Williams, Sam Bell, Joey Robles
May 02, 2019

Top Notch Blue Springs Ford has the best customer service out of any dealer in the KC metro area. I can always count on them to get the job done. More

by ZANEBUTLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chayse Starin, Javier Ferrer, Taylor Freeman, Cody Peeler
May 02, 2019

Ford Explorer warranty work Made arrangements to bring my car in after it was diagnosed with a computer problem. confirmed my repair appointment. Arranged a ride to work and back More

by BSKINNER21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JW Williams
May 23, 2019 -

Blue Springs Ford responded

I apologize for the inconvenience that has happened with the part being sent back. We should have been ready with he part for your appointment. Our service advisers are not trying to sell you anything that should not be replace unless it is of safety concerns or can potentially create a future problem. The technicians have been trained by the manufacturer and are trying to recommend items that they see has potential issues now or in the future.

May 02, 2019

Sorry for your stress Great service department. Cashier very stressed. Sorry that Ford advanage switched to Fordpass. Not my problem. Dont take it out on customer because y More

by Dal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Knott
May 01, 2019

Tried to Sell Me a $15k engine for a $430 Fix At Metro Ford Absolute nightmare experience with service, I will not be back and I do not recommend that you choose this dealer for your service needs. Backgrou More

by Matt Feith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kolton Ferrier, Ross L (technician), Jim Howard
May 02, 2019 -

Blue Springs Ford responded

Our operations manager has been reaching out to you for further discussion. We appreciate your feedback on multiple platforms!

April 30, 2019

Great truck but check engine light came on after leaving the dealership. Returned the truck and it turned out to be a leaky vacuumed hose. Truck works great now. Eve More

by Efmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Tresenriter, Nick Couch
April 30, 2019

A great experience I really appreciated Blue Springs Ford working with my tricky circumstances. They worked hard to please me and do the most they could for me. Never More

by Beckieramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Luther, Javier Ferrer, Doug Durden
April 29, 2019

I really my experience with Sandy and the other salesman. I had a good experience but I did feel a little rushed when I was getting stuff out of my jeep by the salesman Javier. More

by sbransteitter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Young, Javier Ferrer, Sandy Tresenriter, Julie Nead, Chance Baker
April 29, 2019

Love the Quicklane service I've always had a good experience with Blue Springs Ford service department. Also great comfort knowing it's a Ford technician working on my vehicle. More

by Abusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Bell
April 29, 2019

Awesome service Sam went above and beyond to make our service repair smooth. He made sure to keep communication open and kept me informed through the whole process. More

by HaleyM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Bell
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