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Blue Springs Ford
Blue Springs, MO
803 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 803 reviews
May 09, 2019
Great customer service I was welcomed as soon as I walked in, explaining all details with me. Given a loaner. Excellent repairs, and detailed my car! I was updated with repa I was welcomed as soon as I walked in, explaining all details with me. Given a loaner. Excellent repairs, and detailed my car! I was updated with repairs and timeline when it would be completed. Very happy with results. More
by Kitkat
Verified CustomerEmployees Worked With
Jeffrey Loomis
May 08, 2019
Terrible service from beginning to end Body shop submitted false claim to my insurance which was verified as false by another body shop, then told my wife they would not put our car back to Body shop submitted false claim to my insurance which was verified as false by another body shop, then told my wife they would not put our car back together because they had to put together cars that weren't totalled out first. Their $4000 estimate was $3200 more than what it actually took to fix my car. More
by Rob Bray
Employees Worked With
Body shop
May 08, 2019
The Works I only take my car to the dealership for service since I purchased my Ford Focus. Service is always done quickly and professional. Good job! I only take my car to the dealership for service since I purchased my Ford Focus. Service is always done quickly and professional. Good job! More
by VALGAL14
Employees Worked With
Cody Peeler
May 06, 2019
Quick and easy Dropped my truck off for 4 tires and alignment. It was done in 2 hours with no problems. Sam Bell provides open communication during the process while Dropped my truck off for 4 tires and alignment. It was done in 2 hours with no problems. Sam Bell provides open communication during the process while getting me the best price on the tires I wanted. They even washed it for me. Best service department in Kansas City! More
by Wmcgowen86
Employees Worked With
Sam Bell
May 06, 2019
2015 Ford F350 Service Service was good from what I can tell. Have yet to verify new fuel filters were installed. Used to get a car wash with my oil changes. Not this tim Service was good from what I can tell. Have yet to verify new fuel filters were installed. Used to get a car wash with my oil changes. Not this time. Tech parked my truck between 2 cars. Could barely get in my truck. Very tight getting out. More
by rdturn78
Employees Worked With
Dont know
May 06, 2019
Quick and Accurate Service Did a quality service for a reasonable price. Throwing in a car wash adds to the experience. The technician did a full service check and provided a f Did a quality service for a reasonable price. Throwing in a car wash adds to the experience. The technician did a full service check and provided a form of all the results. Fully satisfied. More
by Davej9980
Employees Worked With
Larry Luther
May 06, 2019
Great Dealership Great price and customer service. Sandy worked with my schedule and was happy to let me test drive a few trucks until I found the one I wanted. I'm ex Great price and customer service. Sandy worked with my schedule and was happy to let me test drive a few trucks until I found the one I wanted. I'm extremely satisfied with my truck and my buying experience. More
by fordman97150
Employees Worked With
Sandy Tresenriter, Julie Nead, Nick Couch
May 06, 2019
dead Battery Presented with dead battery. Would not start when there to de picked up after being told all was ok. The problem was either technician who dropped the Presented with dead battery. Would not start when there to de picked up after being told all was ok. The problem was either technician who dropped the ball or just one of those things caused by battery giving mixed signals. I overheard JW tell cashier that battery had dead cell and, of course, I paid full fee for new battery without any consideration of inconvenience or poor service that was delivered More
by Jerry Carey
Employees Worked With
JW Williams
May 06, 2019
Poor experience from the service department The collision department was great. Handled my truck efficiently. When I brought my truck back the day after I picked it up due to a low oil pressure The collision department was great. Handled my truck efficiently. When I brought my truck back the day after I picked it up due to a low oil pressure warning I was given a loaner and everyone was very helpful. Then I was called and told I needed a new long block due to low oil pressure. I asked what my oil pressure was and was told they didn’t know. If I wanted to find out I would have to pay 2.5 hours labor. So it boils down to the service department trying to sell me an engine on an issue they never even investigated. It’s very disappointing because I have bought multiple vehicles from this dealership. If this is the way they treat a loyal customer I can assure that I won’t return. More
by Jwoo
Employees Worked With
Derek
May 06, 2019
Poor service and follow up I brought my car to service my air bags over a month ago. I was told two days to two weeks to wait on parts. It has been over a month now and no part I brought my car to service my air bags over a month ago. I was told two days to two weeks to wait on parts. It has been over a month now and no parts or contact. Blue Springs would not honor rental car plan from Ford. They said it was because parts would be here in two days. Obviously that was a lie. More
by ArchieWeeks
Employees Worked With
Do not know the name of the person who helped me.
