Blake Ford

Their about like the rest, nothing stands out to make a difference. If they started to offer significant discounts for the senior citizens I believe it would speak to not only the seniors but to their chil difference. If they started to offer significant discounts for the senior citizens I believe it would speak to not only the seniors but to their children who are in many cases current vehicle owners and potential future car owners. Blake Ford takes good care of our moms and dads would speak to so many, then this dealership would stand out above the rest. More

Simm Diggs was nice and professional I would recommed anyone to him thanks for all you did for me anyone to him thanks for all you did for me More

Abigail was my sales person don’t know who Victoria Flores is. Abigail was excellent informed and quick to answer my questions . She responded promptly when I reached out to Blake about the car She m Flores is. Abigail was excellent informed and quick to answer my questions . She responded promptly when I reached out to Blake about the car She made the experience enjoyable More

Everyone was amazing and put me in something that I really wanted. Happy I picked this dealership. really wanted. Happy I picked this dealership. More

Everyone was nice, informative, and very helpful. They answered questions accurately and let me know what is needed and what needs to be done and how it will be done. I am very thankful. They answered questions accurately and let me know what is needed and what needs to be done and how it will be done. I am very thankful. More

Very helpful. They stopped at nothing to make me happy. I would definitely do back. They stopped at nothing to make me happy. I would definitely do back. More

Very help with problem. Very thorough in checking problem. Also checked recall to make sure it had been solved. Very thorough in checking problem. Also checked recall to make sure it had been solved. More

Eric and Tal were great to work with, it seems they could use some help because things kind of take longer to complete. Looking forward to finding a new truck and maybe it will be a Ford. use some help because things kind of take longer to complete. Looking forward to finding a new truck and maybe it will be a Ford. More

2/21/23 I called Blake Ford of Franklin VA inquiring about a 2022 Ford F-250 crew cab service truck, stock #22157, to see if the item was available. It was available, so I asked if I could start the pro about a 2022 Ford F-250 crew cab service truck, stock #22157, to see if the item was available. It was available, so I asked if I could start the process of purchasing the vehicle. He informed me that he would have to call me back on 2/23/23, because he was leaving for the day and he was off tomorrow. I was disappointed at the fact it was going to take so long to get a call back from him, I decided to go online and request a call back about stock #22157 for the next day. 2/22/23 9:15am A woman from the dealership called me in regards to stock number #22157. She told me that it was still available and confirmed some details for me. At that point, I asked about purchasing and or putting down a deposit for the vehicle. While she was preparing for the purchase of the vehicle, she informed me the price was actually $10,000 more because the accessories were not included in the listed price. I explained to her it clearly stated, on all websites, the accessories were included. She did not have any answers for me and referred me to her sales manager, Eric. He never responded to any calls or text messages. 1:52pm I arrived at the dealership, and I was greeted by a female sales person who told me the truck was in their system and that it was still available. When we went to look at the truck, the sales manager Eric, explained that he just sold it a few hours earlier. Apparently, he sold it to a person who brought a trade in. After he informed me that the truck was sold, he explained that the listing was incorrect and that the price was $15k more expensive. Then he proceeded to try and sell me a smaller service truck that didn’t fit my needs and was more expensive than stock #22157. At this point, I was frustrated because I felt like this was a bait and switch situation and accused Eric of such. Eric revealed that they knew the listing was incorrect and did not bother to take the listing down while trying to address the issue. He replied with, “It’s common practice to list cars at MSRP without their accessories added to the listing price”. Being frustrated with the fact they sold the vehicle from under me, and not wanting to waste the 1.5 hour drive, I decided to look around. I came across a USED vehicle on their lot that I was interested in. It was going to need some added accessories to suit my needs. They offered to sell me this used vehicle at a higher price than a new service truck. 2/23/23 Still being disappointed at the fact that Blake Ford doesn’t value their customers or their own integrity. I continued my search for a service truck and to my surprise I came across listing #22157 at Blake Ford of Franklin VA again. Today, it is listed $16,000 more then the original $51,000 that was listed just the day before. I call the dealership to see if stock #22157 was available, the man confirmed and said he is looking at it. I texted Eric to ask if it was still available and got no response. I’m very disappointed that they lied about the price and the availability of the truck. It was also disappointing that they didn’t try to redeem themselves and give me any options to meet them in the middle, as I do understand that mistakes happen. Instead they threw their integrity, morals and values out the window. In closing you can’t trust Blake Ford of Franklin VA they don’t have any values and guiding principals you won’t be anything more than cash them. More