Birmingham Luxury Motors

Birmingham Luxury Motors responded

First off, thank you for your compliments to Lance; he is relatively new to the company so it’s reassuring to know we’ve made the right personnel choice. In your initial reviews, you tagged two other people in the company who you had no contact with through the course of your transaction and who had no knowledge of this transaction; Lance had not requested their assistance at any point, nor forwarded any of your documentation to them. Since your first review, those folks you have tagged have attempted to reach out to you on many occasions – via calls, emails, messages – and you have refused to communicate with them until your concerns are addressed. If you chose not to communicate with them, they don’t have a supernatural ability to resolve your concerns. Allow us an opportunity to provide some clarity to your reviews: -You purchased a 2005 Chrysler with over 90,000 miles on it. It was serviced and tested/driven by Charles and a technician twice to confirm its condition. It was in good shape when we delivered it to you. -Your delivery fee was refunded by Lance, although that is not the norm. -Lance mailed you a temporary tag, which you claim you did not receive. -Your initial paperwork had to be redone because you requested to add your wife to the paperwork, not because of any error on our part. Lance continued to work on this without seeking any assistance. You even requested a $0 Bill of Sale from Lance, which he appropriately refused. -You sent in a review that put the management on notice for the first time and Charles immediately sent you another temporary tag and requested that you correct the inaccuracies in your review. You refused to communicate with him. Hussein reached out to you to further investigate the matter and assist with your concerns; you have yet to respond to that email or any of the other calls and messages for that matter. -You called our title clerk to complain and she directed you back to your salesperson who had not had an opportunity to forward your documentation to her yet. Its not everyday that a customer asks for paperwork to be redone because they want to add another person on the paperwork – that is usually addressed with the sales rep on the front end. -You are requesting a refund of standard admin fees that every dealer attaches to car sales… it takes care of our administrative costs and fees and cannot be refunded. If you chose to discuss this matter further, please allow Charles to communicate with you and call him directly and discuss your outstanding concerns. As the sales manager at the Hoover location, Charles (not Lance) is in the position to provide additional assistance in this matter. If you chose to unreasonably deface us on public forums instead, we have no recourse for that.

ericborcik responded

Just as expected. They twist facts. To correct the false statements. The temp tag never came when the car was delivered, was told it would be sent out. 10 days later still had not received. We didn't want to add my wife, should have been in her name from the beginning, again your mistake, that's two so far, as far as Charles and someone in the service department checking the vehicle out, maybe they should have turned the volume down or paid attention while doing the vehicle inspection. They obviously didn't lift the hood!!! If they had, they may have seen that it didn't have a hood strut and if they had checked the oil they might have seen that the oil level was above a safe operating level. That makes three and four mistakes on you, not to mention the hurrendous noise coming from the back end and the One Touch Convertible roof switch not working. We are now up to five and six issue that are your fault. Now addressing your statement on the year and mileage, yes it is a 2005 and had over 90,000 miles on it. But you falsely represented it's condition. And the communication with Lance about a 0 bill of sale was meant as a joke to add some humor to this terrible transaction with your dealership. Now to address the lack of response from me and you not hearing about my issues until my initial review. Bull___t. But once the review went up, you didn't ask to discuss the review, you ask for me to take it down without fixing the issues. Only then did Charles send a second Temp Tag and the the correct paperwork. Going back a bit, prior to posting the review I called the dealership to get updates are the temp tag and paperwork. During this attempt to get answers is when I was bounced from one employee to another with interaction between me and Hussein, that transfer to the title department in which I was Rudely an unprofessionally spoken to. So again BULL___T on your response. Now to address the true lack of communication, it is due to your poor customer service, in an email from Charles, he stated that the dealership would be refunding us for all the paperwork we had to overnight to your business due to your mistake, hasn't happened, then in the email from Hussein, he stated that he would investigate the issues and take appropriate actions. Well that hasn't happened either! So once again BULL___T!!!!. I have stated what needs to happen fore to even consider revising my review. We should be reimbursed for the diagnostic, the engine hood strut, oil change, inspection fee, since that was obviously not done, the new one touch switch and whatever this rear end work costs!!!!! Since you won't even acknowledge your short comings and misrepresentation of the vehicles condition, why should I open dialogue with you! You haven't done one thing that you stated PERIOD! The only thing your dealership has going for it is Lance. If any one does business with this dealership, buyers be ware!!! They lie, mislead, and attack you when you state the truth. Look at all the other negative reviews!! We still have a 3000 lbs paperweight, so do not trust them! Also they will hold your cashier's check until it clears before they send you vehicle, LOL unbelievable right!!!! This dealership makes excuses for there mistake period. When this transaction started, they ask for is to send pictures of my wife's drivers license and of the registration from the car we where replacing, another Crossfire that was totaled by the insurance company of the lady who hit my wife. Why would we lie about not receiving a temp tag that was supposed to be brought when the car was delivered, makes zero logic. So all the blame still falls at the feet of this terrible dealership. So why should I spend more of our time to defending our honest reviews. Until they own the mistakes they have made with an honest effort to rectify them, I will continue to post honest reviews

Birmingham Luxury Motors responded

Beasley, Congratulations on your new vehicle! We are so glad that Kali had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

Birmingham Luxury Motors responded

Jeffrey, Thank you so much for your wonderful review! We are thrilled that Kali and Murado had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Birmingham Luxury Motors! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

Birmingham Luxury Motors responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Birmingham Luxury Motors are glad to have you as a customer. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

Birmingham Luxury Motors responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Ali and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

Birmingham Luxury Motors responded

We are very happy Ali provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

Birmingham Luxury Motors responded

Thank you! We are happy to hear that we met your expectations. Thank you again for choosing Birmingham Luxury Motors. We look forward to having you as one of our valued customers for many more years to come! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

Birmingham Luxury Motors responded

Thank you for your business and this review, Caroline. We're happy to hear Kali was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

Birmingham Luxury Motors responded

Hello, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully, we can get to the bottom of this. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

Birmingham Luxury Motors responded

Thank you for sharing your experience with us! We are happy Kali could make your purchase experience amazing. Congratulations on your new Honda! We truly appreciate your feedback! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.