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Billy Howell Ford Lincoln

Cumming, GA

3.9
301 Reviews

1805 Atlanta Highway

Cumming, GA

30040

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301 Reviews of Billy Howell Ford Lincoln

November 01, 2013

Not being a fan of the new car buying experience I must say that from start to finish this sale was the best such experience we have had. I started looking on the internet and located the car I was interes More

by jt232
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Mee
Nov 04, 2013 -

Billy Howell Ford Lincoln responded

I am so pleased to read about your recent purchase at Billy Howell Ford Lincoln! Thanks so much for sharing this feedback about your experience. Our number one goal is making sure each customer drives off the lot in a vehicle that fits both their needs and budget. It is always great to hear when our team achieves this. I hope you enjoy your new Explorer for years to come! If you have any future needs, please come back and see us. Best Regards, Brenda Howell, bhowelllaye@howellford.com

October 23, 2013

I would HIGHLY recommend working with Billy Howell. Doug Bollinger was a GREAT salesman to work with. I never felt pressured. He spent a lot of time working with me reviewing several vehicles. He was VER More

by jdlewis68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dudley Bentle, Doug Bollinger
Oct 24, 2013 -

Billy Howell Ford Lincoln responded

I really appreciate you taking the time to leave feedback for our dealership and staff. I am ecstatic to hear that you were so pleased with the service you received from Doug. At our Billy Howell Ford Lincoln, we strive to make sure our sales team is as knowledgeable as possible. This ensures us that our customers are well informed when deciding which vehicle is right for them. Please don’t hesitate to let us know if you need additional help or have any questions! Best Regards, Brenda Howell, bhowelllaye@howellford.com

August 30, 2013

This is my 2nd car bought from Billy Howell. Love this dealership. They are always a pleasure to work with and you can tell it's famliy owned and operated. Just bought the Ford Escape and as always More

by hatostr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Castleberry
Sep 03, 2013 -

Billy Howell Ford Lincoln responded

Congratulations on your new Ford Escape! Buying a car can be a stressful and time consuming process, but I'm very happy to hear that this wasn't the case for you. At Billy Howell Ford Lincoln, our team takes time to help you make informed decisions. Hearing this positive feedback is truly special, and I'm very pleased to see the 5 stars. We look forward to seeing you again soon! Best Regards, Brenda Howell, bhowelllaye@howellford.com

August 05, 2013

Found a Ford F-250 on their website. They had tons of pictures and described the vehicle well. Jim Mee introduced himself and he was very knowledgeable of the vehicle & answered all my initial questions. More

by barf_jay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Mee
Aug 05, 2013 -

Billy Howell Ford Lincoln responded

Congratulations on your new truck! I am excited to hear that Jim took great care of you during your visit and provided you with all the information you could ask for. We are incredibly proud of the customer service we offer here at Billy Howell Ford Lincoln and we are thrilled to hear that you found that value in our business. We wish you many wonderful years and miles with your new truck and hope to see you again in the future! Sincerely, Brenda Howell, bhowelllaye@howellford.com

August 02, 2013

Looked on-line and was connected with Randy. He called me, after researching some of the stock numbers that I provided. We discussed some of the current new and used vehicles. Made an appointment with hi More

by Taterbug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Mankovitch, Dudley Bentle
Aug 05, 2013 -

Billy Howell Ford Lincoln responded

We appreciate you taking time out of your day to leave this excellent review of our dealership. At Billy Howell Ford Lincoln, customer satisfaction is valued above all and learning that Randy took great care of you means that we're doing our job correctly. We look forward to working with you again and hope that you’ll contact us if you have any questions or concerns. We’ll see you next time! Best Regards, Brenda Howell, bhowelllaye@howellford.com

July 24, 2013

we went in to look at a new Explorer, left with a new Lincoln. We have been buying cars for 45 years, Probably the best car purchase experience we have ever had. More

by air1mtm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Mankovitch
Jul 25, 2013 -

Billy Howell Ford Lincoln responded

Thank you so much for taking them time to tell us about your experience at Billy Howell Ford Lincoln. We believe that buying a car should be a hassle-free and relaxed experience and I'm happy to hear that our staff was able to provide you with that. Enjoy your new Lincoln and please let us know if there is anything we can help you with in the future. Brenda Howell bhowelllaye@howellford.com

July 19, 2013

The entire experience was excellent. The staff was friendly and honest. I would highly recommend Billy Howell Ford to any customer that wants a great deal. More

by tekiosan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Williams, Bruce Castleberry, Gary LaDue
Jul 22, 2013 -

Billy Howell Ford Lincoln responded

Thank you so much for the recommendation and taking the time to spread the word about your experience at Billy Howell Ford Lincoln. I am happy to hear that we were able to provide you with the outstanding customer service we strive to deliver to each of our guests. Please let us know if there is anything that we can do for you in the future. Brenda Howell bhowelllaye@howellford.com

June 20, 2013

I went to trade in my vehicle for a new one. I had already found a truck that fit my needs on their website. They gave me a fair trade. I was in and out within 3 hours, including a test drive. Gary More

by kshealy5120
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shealy Kyle, Dudley Bentle, Gary LaDue
Jun 21, 2013 -

Billy Howell Ford Lincoln responded

Thank you for taking the time to write about your experience with us! At Billy Howell Ford Lincoln, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that Gary was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Enjoy your new car! Brenda Howell bhowelllaye@howellford.com

June 12, 2013

I visited Billy Howell Ford over Memorial Day weekend. My experience was GREAT! I never felt rushed, pressured, or mislead (how we all normally think of car dealers/dealerships!) Brenda and Jerry were so fri More

by joneill7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dudley Bentle, Brenda McClain, Jerry McDonald
Jun 13, 2013 -

Billy Howell Ford Lincoln responded

Thank you for spreading the word about your car buying experience at our dealership. We feel that no one should feel pressured or rushed into buying a car and they should enjoy car shopping. Again, congrats on your new Escape and please let us know if there is anything else we can help you with in the future! Brenda Howell bhowelllaye@howellford.com

June 10, 2013

Randy was awesome, I even sent my son to him to buy a new car. Listen, we are not "ford" people. Never owned a Ford prior, never intended to, but Randy was so helpful and professional! The dealership is More

by sheshena
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Mankovitch
Jun 11, 2013 -

Billy Howell Ford Lincoln responded

We appreciate you taking the time to tell us about your experience. Randy is a great salesman who really cares about his customers and will always go the extra mile to help them. Congratulations on your new car and welcome to the Ford family! Brenda Howell bhowelllaye@howellford.com

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