Billy Howell Ford Lincoln

My husband passed away recently leaving me with a limited income. My 22 year old son, (in college living out of town, on his own, paying his own way) was walking to/from work and school because he had no tr income. My 22 year old son, (in college living out of town, on his own, paying his own way) was walking to/from work and school because he had no transportation. My 18 year old daughter is a senior this year and will be attending college in the fall. My husband left behind an old but nice looking 93 Ford F-150 which I let my son use. This poor truck is always needing service of some sort and once a week needs oil. On his trip home one weekend the truck started running hot, so he was once again without transportation. Since Christmas was rolling around, I told my kids that we would look for used cars for them as their Christmas present. We had been to several dealerships in our area, but didn't find anything we really fell in love with. At the first dealership we stopped at, there was not one salesman that came outside to brave the cold to greet us. (Bad customer service). When we pulled into Billy Howell Ford, we stopped at the road (which is the start of the lot) and started looking through the used cars. Not long after we arrived, Joe (salesman) came out of the warm building, braving the cold to meet with us. I told Joe what I was looking for, told him I wasn't going to haggle with him, I wanted the best price up front and wanted 2 good used vehicles. We went inside, I spoke with the sales manager, Gary. He understood what I was looking for, the price range I was willing to spend. Gary and Joe pulled up their list of used vehicles, knew exactly what we wanted and pulled around two vehicles that were just perfect for both of my kids. Gary was able to discount the toyota, because it had been on the lot a little longer and cut the price of the Jeep to meet my price. Gary and Joe worked together with professionalism, kind and caring for me, the customer. Gary went that extra mile and replaced the windshield in the toyota because it had two cracks in it. Knowing my limited budget, they filled both cars with gas. These two super people are tops in my book. It was a very heart warming experience to know people still care for others, listen to what they are looking for and help them in everyway possible. What a great team Billy Howell Ford has. My hat's off to them. Great job. I will definantly be back to visit them when I can afford a car for myself. Sincerely, Lisa Gunter More

Dennis and his team in the collision center were excellent. The body, frame, and paint job are as good if not better than the factory. excellent. The body, frame, and paint job are as good if not better than the factory. More

First of all I do not have any affiliation with Billy Howell (BH) or their employees. Past experience with auto dealers has made me reluctant to deal with salesman. While looking at used vehicles I met J Howell (BH) or their employees. Past experience with auto dealers has made me reluctant to deal with salesman. While looking at used vehicles I met Joe Illesecas, a salesman for BH. He was pleasant, friendly, unassuming, and a down to earth type of guy, Never did I feel pressured from Joe, or anyone, to buy any of the vehicles I looked at. Joe answered all my questions with no intimidation or heavy-handedness. When I was ready to talk price on the 2010 Lincoln MKS that caught my interest we went into Joe's cubicle to determine drive out cost on the MKS. At this time I met , Gary Ladue, General Sales Manager and he too was friendly and made me feel comfortable. The most expensive add on was the new Ad Valorem Title Tax that Georgia enacted which is a onetime payment of this tax. I actually like the new law instead of being taxed on the vehicle every year. Both Joe and Gary worked with me on price and I signed on the dotted line to purchase the MKS. I actually appreciated both Joe and Gary's input in aiding me in this endeavor. Gary also got me a better loan rate than the company I had planned to use. The finance man, Bruce Castleberry also worked with me on that angle of the purchase. Did I get the best price for this vehicle, I don't know. The criterion to determine this may be the feeling you get when you drive off the lot with your new vehicle. In my case, I had a smile on my face when I left the dealership and still do every time I get in the vehicle. It's only been a short time since the purchase but I love this car. If I'm in the market in the future, I will go be to Billy Howell first. More

We purchased a 2012 Lexus RX 350 this weekend from Billy Howell Ford/Lincoln in Cumming Georgia. The sales person was Brenda McClain with help from Manager Gary LaDue. We have purchased many cars and SUVs Howell Ford/Lincoln in Cumming Georgia. The sales person was Brenda McClain with help from Manager Gary LaDue. We have purchased many cars and SUVs over the past 27 years and this was the best experience we have ever had buying a new car. Amazing customer service, friendly knowledgeable no pressure atmosphere. Fantastic, we highly recommend Brenda and Gary from Billy Howell Ford/Lincoln . Vinny and Florence Cinquemani Atlanta Ga More

Jim was friendly, knowledgeable, listened and absolutely no "PRESSURE". These attributes and the Technology Ford has invested converted a lifelong GM person to a four letter word "FORD". I would recommen no "PRESSURE". These attributes and the Technology Ford has invested converted a lifelong GM person to a four letter word "FORD". I would recommend Billy Howell to my friends and neighbors. More

Bruce Castleberry was a true excellent sales person to deal with. He in no way made us feel pressured to purchase anything. I would gladly recomend him and this dealership to all my friends and family. deal with. He in no way made us feel pressured to purchase anything. I would gladly recomend him and this dealership to all my friends and family. Jeff Pruitt More

COREY MCLANE was always available for questions and always anticipated our questions. For example, before we could request a car be brought to our mechanic for a pre-purchase inspection, it was brought always anticipated our questions. For example, before we could request a car be brought to our mechanic for a pre-purchase inspection, it was brought over already. This happened 3x! COREY MCLANE was informative, sincere, pleasant, knowledgeable and professional. This was the most fun, easy experience ever. More

I was immediately greeted when I walked into the dealership. I worked with Corey McClane. Corey sold me a 2004 Nissan pathfinder in great condition. I didn't feel pressured to buy that day and I dealership. I worked with Corey McClane. Corey sold me a 2004 Nissan pathfinder in great condition. I didn't feel pressured to buy that day and I looked at other models at other dealerships as well. However what set this dealership apart from the others was that everyone knew what they were doing and you can tell that their staff were seasoned vets. No rookies. The staff was very friendly and I even received a free oil change for waiting in the lobby a few extra minutes. I worked with "Billy Howell Ford" for their professionalism and great work ethic. The bottom line is I felt that they wanted my business regardless of what vehicle I looked at. I highly recommend this dealership to anyone looking for new or used cars. More