Bill Penney Toyota

Here's how Bill Penney Toyota got an A+ rating from me: I was met on the steps of the showroom entrance by sales rep. Bryan Howard who took me and a friend to test drive a 2011 Prius hybrid. Bryan was cons I was met on the steps of the showroom entrance by sales rep. Bryan Howard who took me and a friend to test drive a 2011 Prius hybrid. Bryan was consistently hospitable, professional, prepared, thorough, and a good listener. He answered all questions, offering insightful information and compelling facts that built a solid case for the Prius. What he did not do was a "hard sell," which I appreciated. Even as I was driving away, I realized, "I'm now thinking seriously of buying this car." And I did. Bryan gave me confidence in the product, enabling me to leap from window shopper to totally satisfied customer. To my great surprise and good fortune, Bryan and Bill Penny Toyota arranged to have the car delivered to my home in Nashville 111 miles away. How's that for going the extra mile? More

John Coldeway was great. He had a great attitude and was willing to show us whatever we wanted to see even in the rain. He was energetic and very friendly. willing to show us whatever we wanted to see even in the rain. He was energetic and very friendly. More

There are not words to describe the staff. This was the most pleasurable car buying experience we have ever had. Great dealership and great staff. most pleasurable car buying experience we have ever had. Great dealership and great staff. More

I did not intend to trade in my car, but after working with Doug George, I left with a new Toyota Highlander! Everyone at the dealership was so friendly and answered all of my questions. Greg Garrison e with Doug George, I left with a new Toyota Highlander! Everyone at the dealership was so friendly and answered all of my questions. Greg Garrison explained every bell and whistle in great detail. Doug even introduced me to the service department. I was very impressed. It was a very satisfying experience. I am looking forward to many years with this dealership. More

We purchased another Toyota from Bill Penney (our third). After an web search we knew what we wanted and what we were prepared to pay. Our salesman Venson Lett had the right car ready and was very pleasant e After an web search we knew what we wanted and what we were prepared to pay. Our salesman Venson Lett had the right car ready and was very pleasant even during a test drive that involved lots of parking and backing up. Our purchase price reflected all the discounts we found online. The paperwork people stayed a bit late so that we bought our car in less than 3 hours. I would highly recommend Venson Lett when you go to buy a Toyota. More

I just bought my second car from Bill Penney, and I love the customer service. They work very hard, and the overall experience is always great! I will go back again for my next car purchase. the customer service. They work very hard, and the overall experience is always great! I will go back again for my next car purchase. More

To be honest, I was dreading the whole car buying experience. We all know that buying a car typically isnt fun or pleasant for anyone. I had done my research so i was prepared for anything I though experience. We all know that buying a car typically isnt fun or pleasant for anyone. I had done my research so i was prepared for anything I thought would be thrown my way. To my surprise, I had a very easy, non stressful, somewhat enjoyable car buying experience. Thankfully, I just happened to meet Bruce Lee the day I showed up at the dealership. He is not what you expect a car sales man to be like. He didn't pressure me ever with anything, didn't harass me by calling me all the time, completely straight forward and to the point. Not to forget, very nice and personable and made sure that I got the exact car I wanted. The manager, which I cannot remember his name (sorry!), also came over to speak with me and my husband which I thought was very professional and made me feel like this dealership was going to get my business. The dealership did not have the exact car I wanted at that time so they tracked one down for me. When my car came in and I started the paperwork process, I met Vic Heartsill. He did an excellent job making sure I got the best rate and payment that i wanted. We sat in his office with him sitting across from us the whole time, running the numbers for financing and drawing up the papers until the process was completed. He was very pleasant and personable as well. I will definitely use Bill Penney again and recommend them and Bruce Lee to others. More

I absolutely love my new Camry. My husband and I went to Bill Penney Toyota to explore our options and left with a new Camry. We have formed a new friendship with Tommy, our salesman, and I honestly feel t Bill Penney Toyota to explore our options and left with a new Camry. We have formed a new friendship with Tommy, our salesman, and I honestly feel that I can phone him if I ever need assistance with my car. More

Buying a Toyota at Bill Penney was a very pleasant experience. Mr Howard was very very helpful, so much so that I wrote a letter to the dealership praising his kindness. I have never purchased a Toyot experience. Mr Howard was very very helpful, so much so that I wrote a letter to the dealership praising his kindness. I have never purchased a Toyota before, but now I am so very happy and pleased with my new Camry XLE. Mr Howard had the car modified for me, so now I can enjoy driving again! I can only praise and recommend Mr Howard and Bill Penney Toyota! Great dealership!! More

Bob Fitzgerald did a great job of helping us through our decision process without applying too much pressure. We were looking to stay within a budget while still getting some extra features. We are totall decision process without applying too much pressure. We were looking to stay within a budget while still getting some extra features. We are totally pleased with our RAV4. This is the sixth vehicle we have purchased through Bill Penney, and the best experience yet. More