Extended warranty nightmare continues. I’m now trying to cancel the purchase of two extended warranties never used and found out that one was never submitted. Hopefully they will give me a complete refund.

Zach Taylor was my salesman, and I honestly couldn’t have asked for a better. He was very attentive and patient. Incredibly funny too, he made a tedious task seem like a breeze. He helped me reach my desired monthly payment with the features I was looking for in a car. I would definitely recommend him.

I had an AWESOME experience with Bill Penney with purchasing my new car. From start to finish the process was smooth, stress free, and professional. Kris was absolutely amazing to work with- knowledge, patience, and genuinely helpful. He took the time to answer all my questions, explained everything clearly, and made sure I felt comfortable and confident with my purchase. I never felt rushed or pressured which made the experience even better. If you’re looking for a dealership that values customer service and a salesperson that who truly cares, I highly recommend Bill Penney Toyota Huntsville and ask for Kris. I’m extremely happy with my new car and overall experience!

This review is not specifically about Bill Penny. It is mostly about Toyota. The radio went out in my 2025, yes 2025 Camry back in August and the radio is still on back order. They are still selling Camry’s so they have radios. Service after the sell is really horrible. From the same token, Bill Penny could also take one out of a new car so a customer could have a radio. Last Toyota for me.

I had a wonderful experience with Bill Penney Toyota in Huntsville this week when purchasing two vehicles. From the top down, Zack Penney, Tim Bunch, Mario (Sales Manager), and Cheryl Arcand were the VERY best and made this process very easy. We appreciated Cheryl's experience and professionalism when selling us our vehicles and she made sure that we purchased what we wanted and ensured we were treated fairly. I will 100% do business again with Cheryl and the entire team at Bill Penney Toyota and thank you for making our car buying easy and fun! Thank you and Merry Christmas.

I had the absolute worst experience at Bill Penney Toyota this morning. I arrived at the time of my appointment. I waited in the drive thru to be checked in for ~15 mins. Other cars were moving forward and going around me after immediately being acknowledged and checked in. I asked to see the manager (Kristopher Martin). There was no concern for my issue, no assistance provided, and no apologies . He instantly gave the excuse that the service advisor was on the phone. We went back and forth and I understood why customer service is awful at this location. It trickles from the top down. I left without being serviced. Customer service rule #1 is to take ownership of the issue . Customer service rule # 2 is to solve the issue . I see no reason he could'nt have offered to assist. I've had other issues at this dealer. Unfortunately, they are the only Toyota dealer in the city. I see from the reviews , this is an on going customer service problem. They've lost me as a customer and I have been using this dealership for about 10 years.